pinnaclepropane.com Reviews 

While their New Rotating Phone System is the worst the Albuquerque branch still has some good people left. Jeff the driver goes out of his way to make things right. He works around the Delivery Date Screw ups, missed deliveries, any problem at all that he can help with he is the go to person. Thanks Jeff, appreciate you a lot.

Pinnacle Propane
1197 US-65
Greenbrier, AR 72058
501-679-6006

We have been up on Diamond Bluff, AR under the Quitman, AR zip code for 20 years. The lot we live on is not easily accessible and the Pinnacle Propane truck can NOT get to our propane tank if there is snow on it. We have sat through one 10 day period and one 7 day period of no power and if we didn’t have a gas stove would not have been able to heat water or food for those lengthy periods.

Last year we were left with a nearly empty tank. When it goes dry it requires a special procedure to get it working again. My husband called Pinnacle Propane over and over last year so we would have propane through a predicted, heavy storm. We were promised service over and over and the truck never showed up. Rationing propane for two weeks is miserable. WE WERE COLD AND MISERABLE during that period. We didn’t dare use propane as it was so low we almost ran dry.

About two weeks ago, before this PREDICTED last HISTORICAL STORM, my husband called Pinnacle. They had put their little, fancy device monitoring our propane on the tank and had come to fill it before my husband called. Problem was they ran out of propane on their truck and could only fill the tank fifty percent. WHO ARE THEY to tell us how much fuel we can get by with? The tank is supposed to be filled at 20 percent. Well, jumping through endless hoops, a Pinnacle agent promised they would be back in a day to fill it.

True to Pinnacle’s past performance they didn’t show. I called next and talked at length with a very nice man who PROMISED to get it taken care of before Friday evening, The storm hit with a vengeance on January 24, 2026. NO PINNACLE! Our power went out that morning and it was at least six hours before it came on. We had to use the stove but the second day it was down to 30% and my husband began rationing when and how long we could use the stove. Already miserable with ice and snow...these two 77 and 78 year old folks were stuck with three dogs and two cats. We were worried constantly about the power and running out of propane. Totally, unnecessary worry if Pinnacle Propane had given a damn about their customers.

Now we have frozen ice and snow up to our drive. The little device on our propane tank is getting down to 20%...can they fill it or will they elect to say they can’t get to it? Even with the long hose the footing is slick and we are on a major, steep hill. With several options for fuel in the area, we plan to read all the reviews of each company. Pinnacle has a slew of unhappy customers. We are just one of many.

Kathryn Seiler