Pin Point Recruitment Reviews 54

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, noting that interactions are pleasant and supportive. Many people highlight the excellent communication and organizational skills of the team, which contributes to a smooth and efficient experience, especially when securing new job placements. Reviewers appreciate the personalized approach and the consistent support received throughout the process. However, some people were dissatisfied with the service, citing issues such as unprofessional conduct, incorrect personal details on official documents, and a perceived lack of responsiveness after job completion. A few other people also felt that the agency was disorganized and that communication could be challenging at times.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their helpfulness, professionalism, and supportive... See more

Service

Consumers find service to be ambiguous. Some reviewers praise the excellent help in finding jobs,... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent Consultant. Could not ask for a better consultant- Alice. Very knowledgeable and friendly. Constant work at a good rate of pay. Good placement with a good group of team mates and good team l... See more

Rated 5 out of 5 stars

Dan was super helpful and lovely to chat to. He was always available and nothing was too much for him. He definitely boosted my confidence when looking for a new job and helped with the interview proc... See more

Rated 5 out of 5 stars

Amazing agency, from applying for a job they kept in touch the whole time without having to chase anything. Very organised and everyone who works there that I've spoken to have been super helpful. Wou... See more

Rated 5 out of 5 stars

Pin point have been excellent helping me find the job I am in at present. They answered any questions I had. I would especially like to thank Lisa Ray for her advice and professional attitude to h... See more


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Recruiter

Written by the company

Placing Talent: Building Careers At Pin Point Recruitment, we understand that finding the right people isn’t just about filling vacancies it’s about strengthening your business for the future. For over 25 years, we’ve partnered with organisations across the UK to deliver tailored recruitment solutions that go beyond CVs and job titles. We take the time to understand your culture, challenges, and ambitions ensuring every placement adds real value to your team. Because when you place the right talent, you’re not just hiring for today you’re building the leaders, innovators, and experts of tomorrow.


Contact info

3.9

Great

TrustScore 4 out of 5

54 reviews

5-star
4-star
3-star
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1-star

Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

5/5 Highly recommended!

Jake has been extremely helpful getting me placed into my next role. The communication and pace has been great, and this has been the quickest recruitment process I've been in. Would highly recommend!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The best agency I’ve ever worked for!

PinPoint from start to finish have been amazing, it was an easy application, I was talked through everything and it was done with ease. Gary got me in a very good company which I am very proud to work for on the books now. There were no issues at all, I was always paid on time and any questions I had were answered very quickly with no fuss. I cannot recommend PinPoint enough. I’ve been through a few agency’s in my time, but PinPoint have been the best by far.

27 October 2025
Unprompted review
Pin Point Recruitment logo

Reply from Pin Point Recruitment

Hi Billy, thanks for your kind words. We'll be sure to pass on your feedback to Gary.

We're very pleased that you're happy with your job role and the service provided by Pin Point.

Rated 1 out of 5 stars

poor communication skills

poor communication skills, they dont explain the requirements for the job very well .

23 January 2026
Unprompted review
Pin Point Recruitment logo

Reply from Pin Point Recruitment

Hi Jemma, we are sorry that you don't feel like the requirements of the job were not explained to you properly. Which job did you apply for as we have no record of you on our system?

Kind regards

Pin Point Recruitment

Rated 1 out of 5 stars

Worked for pinpoint on and off for a…

Worked for pinpoint on and off for a few years and its the same old once a job is finnished ans you have completed the full 6 weeks what ever it may be they blank your phone calls after promising to get you more work Taylor one of there workers attitude is disgraceful as if she cant be bothered with her job

2 December 2025
Unprompted review
Pin Point Recruitment logo

Reply from Pin Point Recruitment

We’re disappointed to read this and do not agree that this reflects how we operate. Work is offered based on client demand and availability, and once an assignment ends we cannot always guarantee immediate follow-on work.

Rated 4 out of 5 stars

Very band now resolved Very Good very Quick

Pay Issue resolved by Dan and Sian very prompt an profissional action on pay problems.
Recommended Staff excellent

Very band, lots of pay issues was not paid lase week and no idea if I am going to be paid this week for last weeks work,
They refuse a small pay pay to keep me going, I cannot travel to work as i don't have enough money for the bus fare
Avoid this agency

21 November 2025
Unprompted review
Pin Point Recruitment logo

Reply from Pin Point Recruitment

Hi Keith, we are sorry to hear that you have not been happy with the service you have recieved from Pin Point. I have spoken with the branch in question and they explained that they were awaiting sign off on your hours worked from the client. They are aiming to get an emergency payment through to you today.

Rated 5 out of 5 stars

Effective process

John kept me updated throughout a complex recruitment process, and advocated for the clients needs as well as mine. Communication was professional and nicely balanced so not too intrusive.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Lisa Ray

Lisa was great always message and working around my life style to get a best time for you that’s works, also to get the transfer skills and experience to get the job

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend this company

Would highly recommend this company, Lisa was fantastic all the way through the recruitment process, very thorough whilst constantly checking in throughout the process and checking in once I had started my role, great service

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Pin point have been excellent helping me find the job I am in at present. They answered any questions I had.
I would especially like to thank Lisa Ray for her advice and professional attitude to helping me in the position I am holding at my present company.

Thank you 😊

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Lisa was incredibly helpful

Lisa was incredibly helpful, walking me through the recruitment process as well as being incredibly diligent and professional throughout.

The entire recruitment experience was made quite stress free for myself.

6 November 2025
Unprompted review
Pin Point Recruitment logo

Reply from Pin Point Recruitment

Hi Matthew, thats great to hear that the recruitment process with Pin Point was stress free.

Rated 5 out of 5 stars

Communication with staff,kept updated…

Communication with staff,kept updated with all company changes ,training and most of all getting work/shifts staff work hard day and night we are thankful

7 November 2025
Unprompted review
Pin Point Recruitment logo

Reply from Pin Point Recruitment

Hi Pulma, thank you for your kind words about Pin Point.

Rated 5 out of 5 stars

Amazing agency

Amazing agency, from applying for a job they kept in touch the whole time without having to chase anything. Very organised and everyone who works there that I've spoken to have been super helpful. Would recommend this agency to anyone

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Pinpoint recruitment

Lisa phone me on the 10th of October there was an opportunity at SMD arranged the interview for the 14th and Lisa replied to me on the 17th of October to tell me I was successful all the work was done on her behalf thanks very much.

10 October 2025
Unprompted review
Pin Point Recruitment logo

Reply from Pin Point Recruitment

Hi Steve, thanks for taking the time to leave a review. It'd great to hear of the speedy turnaround from interview to offer by Lisa.

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