Pimax Reviews 35

The headset I ordered was not in stock and after a couple of months asked for my money back and thats when the trouble started, I had to take out a case with paypal to retrieve my money, TERRIBLE TERRIBLE company avoid at all cost.

I was looking to purchase the two small screws for the headphones on the Crystal light as one dropped out during use. They told me they would sent me a couple of the screws even though the headset was out of warranty.
Then along came the catch the p&p for the screws (which you could put a dozen of on your thumbnail) would be £20.
This is Pimax at their best of overcharging customers for spares. They have clearly forgotten how much they struggled in the early days, but customers stood by them to make the the company they are. I feel totally exploited by the way they wanted to look good with the free screws, only to find I was actually paying for them.
No more Pimax headsets for me in the future, due to this. I read on the forums about their poor customer service, so this is the last time I will be looking to Pimax for an upgrade. New VR technologies are fast on their heals, by then there will be no point trying to hold on to their loyal customers, the damage will be done.
John (very disappointed customer).

Great VR headset but the worst service. I had the Crystal Light before and already had issues with promised delivery times. Then I ordered the Crystal Super and waited 6 months. I ended up canceling the order and just buy it in a store (alternate.de). Seems like Pimax is preferring retailers. Then I ordered the Ultrawide engine on Pimax.com in September of 2025. I received an engine in Jan 2026. But the wrong engine (57PPD). 10 mails with the service (about a week response time on some of the mails) later, in March 2026, I have still not received the correct engine, though I was told in January that it is in stock. Really frustrating.

Bunch of scammers they don’t even bother to reply to these reviews.

While the Pimax Crystal Light offers great hardware performance and impressive specs when it works, its reliability is unfortunately very low. This is now the second major hardware failure I have experienced with this product(it currently won't power on at all).

I have been waiting for 3 weeks for a response from technical support on how to proceed with the repair, but I have received no concrete information. This lack of communication is completely unacceptable for a premium product.

This is not the first time I’ve had issues. About a year ago, I had another incident that left me unable to use my headset for 3 months. I have already been extremely patient with Pimax’s slow RMA processes in the past, and I cannot accept being ghosted again for 3 weeks for a recurring problem.

Pimax needs to step up their quality control and, more importantly, their customer support. It is a pity to spoil a good product with such bad reliabilitility and support.

Ticket Number: #124008

I pre-ordered a Pimax Crystal Super MicroOLED from Germany. Well, it took some time to arrive, but was worth all the waiting. The Image Quality is superb (see the reviews in youtube of i.e. VR Flight Sim Guy or
SimHanger or MRTV, IMO they tell the truth). Wouldn't want any other headset (i had a Vive Pro 2 and a Quest 3). The Software GUI could be a bit more ordered, but else also very good and most of all efficient software. My FPS (in i.e. MSFS) is higher than with my previous Headset, even if the Resolution is higher! Maybe Vive Pro 2 was just super ineffiecent with SteamVR and VivePort and OpenXR, but.. yeah.

Communication (and order updates) via Mail was nice, always.

For any enthusiast wanting a very very good headset, go for it!

I am extremely concerned about this company’s handling of personal data.

Following a price inquiry sent by email, I received a response in which the email addresses of all recipients were openly visible.
No anonymization was applied, and BCC was clearly not used. This represents a serious data protection failure and raises significant doubts about the company’s compliance with GDPR requirements.

I am now legitimately worried about the potential misuse of my email address by third parties. What makes this even more troubling is that I am also a registered customer in the Pimax customer portal, where additional personal data such as my postal address is stored. After this incident, my trust in the company’s ability to handle customer data securely and responsibly has been severely damaged.

The offer of a €20 voucher does not compensate for this loss of trust or the seriousness of the data protection breach. From a data protection perspective, I currently do not consider this company to be trustworthy.

2 DOA headsets – no quality control – slow and useless support
Purchase made mid-November.
I received two headsets in a row, both DOA (dead on arrival) with critical hardware failures.
All tests were done on a high-end late-2025 PC, fully compliant and optimized — the issue is not the configuration.
After nearly 2 months of exchanges, no solution was provided.
Support does reply, but it is very slow and mostly useless, and tickets were eventually closed without resolution.
By mid-January, I returned everything due to the lack of any concrete outcome.
Quality control is clearly missing.
⚠️ Do not rely blindly on YouTube reviews: devices sent to creators appear checked and optimized, which does not necessarily reflect the real customer experience.
I will personally never return to this brand, unless one day they offer me one of their headsets for free.
This review is posted to warn potential buyers.

Be awer of the horrible quality control at Pimax!

So I bought the original Crystal VR headset. Within a week the cast iron holding the top strap broke. I got another top strap from Pimax.

Then the headset started to flicker and started to shut down randomly. Pimax sent me another unit but insisted that I returned the first headset first. I refused. After that I have 2 additional Crystals returned and replaced due to the same issues.

I then wrote Pimax and paid the upcharge for the Super instead....

I have now had 2 50 ppd optical engines break down on me. The IPD is locked in a way to low setting and it is more or less useless. Pimax exchanged the first optical engine. But that unit has also broken down and I just recevid a mail from Pimax. That they will not replace my broken unit, even though their are bound by law to do so.

Further more I have had 2 employees at Pimax confirm, that I am entitled to a 399 dollar refund due to owning the Crystals. I then paid an upcharge for the new micro oled. And after I paid the upcharge/price difference, Pimax are now refusing to refund the 399 even though they confirmed it twice.

I will have to take this to the authorities

I honestly didn’t think I’d see this day so soon.

I’ve been into VR gaming for around 7 years. I started out on the Oculus Rift S and, while it was cool at the time, I always felt a bit disappointed by the image quality. Everything looked fuzzy, like going back in time in terms of resolution. I could never “unsee” the fact that I was looking through two lenses, constantly adjusting the headset trying to find that tiny “sweet spot.”

Enter the Pimax Crystal Super.

This thing is incredible. The best way I can describe it is: it’s like seeing true 4K content for the first time after only ever knowing 1080p. It’s genuinely hard to put into words – you have to see it to understand. The sweet spot feels like it covers the entire lens. I don’t find myself adjusting the headset at all anymore.

The adjustable IPD (interpupillary distance) makes it super customizable for different eyes, and it’s very easy to tweak. Comfort and clarity are both miles ahead of what I was used to.

Playing games like DCS World, Half-Life: Alyx, or the new Demeo D&D-style game is actually amazing now – the sharpness and clarity of the image completely change the experience. For simulation gamers, in particular, I highly recommend the Pimax Crystal Super.

I also want to highlight the Pimax website and customer service. Shipping was fast, and their support team was very responsive to both my pre-sales and post-sales questions. A special thanks to Jennifer, who helped me via both Discord and email with my purchase – she made the whole process smooth and reassuring.

Overall: fantastic product, great website experience, and top-tier support. I couldn’t be happier.

Although my initial experience was very positive, the company seems to have moved in the wrong direction. Products are being released for sale long before development is complete, leading to constant product changes and unrealistic timelines. The Super 57 PPD appears to be riddled with both hardware and software issues, ranging from jittering to problems with local dimming. Support and updates for these problems seem to have been abandoned in favor of the new Micro-OLED version, whose actual status remains unclear. There is a lot of hype and many beta tester YouTube reviews, yet no consumers have genuinely seen the product. On top of that, the deferred payment option through Pimax Play seems designed primarily to lure customers into placing a (marginal) cheaper pre-order for a product that is still many months away from completion, let alone delivery.

New issues every time I put this headset on.
Do you want VR that you can put on your head and start playing? buy something else.
Every time i put them on it's reconnect this go into these settings and fix this, and the people at pimax has 0 plans fixing this terrible software.

Bought a Pimax Crystal Light recently as all of the reviews have been very good. Received my headset, tried it out and there is a blur in the lenses, Contacted Pimax and said i would like to return as per their advertised returns policy. I have sent the headset back, They have rescheduled the delivery back to them with no delivery date set as of yet. Meaning this is delaying my refund. They wont come back to me via email either. With their quality issues and shocking customer service I would recommended avoiding at all costs

its been like a 1 year and still they haven't fixed pimax cashing whole pc with new drivers. how you expect customers to go ahead and buy anything you make is a joke...

I preordered the Pimax 57 PPD headset back in April 2025. They had no issue charging my card right away, but good luck getting a straight answer about production, shipping, or support ever since.

The updates? Mostly vague videos full of “we’re almost there” messaging with no real timeline or accountability. The most recent one suggests they might begin production sometime in August — but that doesn’t mean it’ll actually ship. There’s no clear process, no transparency, and no way to know where you stand in line.

Support is basically nonexistent. You’ll get copy/paste replies if you’re lucky, and no one seems empowered to give real answers. I expected delays — this is bleeding-edge tech — but the complete lack of communication is unacceptable, especially for a premium product from a company claiming to be an industry leader.

I’m now seriously considering organizing or joining a class action. It feels like they’re collecting funds based on promises they can’t keep — and that crosses into shady territory.

Pimax, if you’re reading this: fix your support process, issue a real production and shipping roadmap, and start treating your customers like people — not a revenue stream to be ignored once the money clears.

I have no comment on their product or it performance because they have yet to deliver on all their broken promises.

Pre-booked in April24, Pre-ordered in Oct24. First expected delivery date in Feb25, pushed back 4 times now expected in July, which is probably another lie.

The most concerning thing about this Chinese outfit is their continued release of new versions while having not delivered on the original model. Their timelines constantly change.

Further more I have noticed hundreds of fault reports a d believe the slack fulfilment on new units is being created by return replacements.

It isblikely they are spread too thin with multiple versions emerging which Further delay original order delivery.

They most infuriating thing is hearing about preorders after my order date being deliveries.

Pimax... Liars.

I ordered a headset from this company in early April 2025. When I ordered they told me that delivery would be in 8 to 10 weeks but more likely 8 weeks.

As the date I was expecting the product approached, I noticed that my order status had not changed whatsoever.

I wrote to Pimax each week and was assured each week that theprodcy was just a few days away from shipment and that all orders made before 1May 2025 would be fulfilled in June.

It became increasingly clear that we were being lied to.

I kept badgering them for a shipment date.

This morning they caved in and told me that they would have more news in a few weeks time! Then they changed that to telling me that the new shipping deadline is now AUGUST!!!

I hate being lied to. This company has a reputation for over-promising and under-delivering.

My advice is not to touch this company until it is clear that they will actually deliver within the time-frames that they originally give to lure customers in.

Did I mention that you pay up front when you order????

Great hardware and innovation, poor customer service and software

A few months ago, I purchased the Pimax Crystal Light. When it works, the visual experience is excellent. In terms of performance relative to price, the Crystal Light is probably unbeatable. However, if you consider other factors beyond performance—like software stability—then Meta Quest might have the upper hand.

To get the most out of Pimax and avoid problems every other day—or at least to be able to solve them within a few hours—you basically need to take a crash course in computer science. Either you know your way around programming, or you’ll be stuck waiting for Pimax to release functional software, which can take months.

Two weeks ago, on Sunday, May 11, 2025, the Pimax application (Pimax Play) stopped detecting my base stations. I tried accessing the menu in Pimax Play where you can choose between "Outside-In" tracking (using the cameras on the headset) or "Lighthouse" tracking (using base stations). I have two Steam base stations installed on the ceiling in opposite corners of the room, about 3 meters apart.

The Lighthouse tracking system had been working fine until May 11. Then Pimax apparently made a change to their software, and from that moment on, Pimax Play no longer detects the base stations—it automatically defaults to Outside-In mode.

When I contacted customer support, they told me to select the Lighthouse tracking option instead of Outside-In. It's obvious they didn’t read my message. The issue is precisely that the Lighthouse option no longer appears in Pimax Play. If it still exists, it must be buried somewhere in the menus, and they’ve been unable to tell me where to find it.

So here we are—16 days later, from May 11 to today. I submitted my first support ticket the same day. I got no response for a week and had to open another ticket. Still no solution. After 8 days, I finally got a reply asking for a screenshot of the issue. I explained that there’s no error message to capture—the problem is that the Pimax software no longer detects the base stations, so Lighthouse tracking simply doesn't work.

That’s where things stand. The funniest part is that their last reply was again to suggest I choose the Lighthouse tracking mode in Pimax Play—as if I hadn’t already told them that the option has been removed by their own update! I haven’t heard from them for two days now. I suppose they don’t know how to fix the problem and prefer silence over giving me a bad answer.

It’s a shame. I’m in a few Discord forums and simracing groups, and I know several people trying to decide between getting a Meta Quest or a Pimax Crystal Light. A month ago, I would have told them to get a Pimax without hesitation. Today, I’d tell them to go for the Meta Quest. Maybe the image isn’t as sharp or detailed, but at least they won’t spend two weeks unable to play games like Le Mans Ultimate just because their headset won’t work and Pimax can’t fix their own tracking issues.

Pimax support is a disaster. I’ve used it in the past and it never helped. By the time they responded, I had already solved the issue myself by looking through forums and asking around. Now I’m dealing with a problem caused by one of their own software updates, and for more than two weeks I haven’t been able to use the headset. Pimax has done nothing but remain silent, clinging to the idea that problems will solve themselves magically.

I had to refund a preorder when they extended the arrival date. Not an issue i thought, these things happen. When i did ask for my refund though they ignored me, then lied about having refunded me, only actually giving me my money back once Paypal forced them to.
Stupidly I still wanted a Pimax Light so I ordered one instead. I missed the delivery because the website tracker they sent me was 4 hrs behind. Only when i contacted the delivery company did I find that realtime tracking was available, Pimax just didn't choose to share it with me.
Finally they are currently lying about having started processing the cashback offer (G2 $80 cashback). Cust Serv telling me the refund has been processed. If true this would still be more than a week late but it's not true. My Paypal account shows no attempt give me the $80 they owe me.
Great headset but if this is the attitude of their company you better hope when you buy one you never need to speak with them again.

There is an offer for 80$ credit towards crystal wen you own a G2. I applied for it and wanted to put in my order but even after 2 inquiries about the credit, no response... If this is how they treat potential customers, imagine the after sales service... Yikes!