Pillsphere Reviews 116

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting that products arrive quickly and are well-packaged. Many people appreciate the excellent value for money, finding competitive prices for quality products. The service is frequently described as professional, friendly, and efficient, with a smooth ordering process. However, some customers also noted issues with their orders, including items not being dispatched or delivered, and a lack of response to emails. A few people mentioned concerns about not receiving confirmation emails or experiencing difficulties with the ordering process after the initial steps.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Service

Users describe positive interactions with service, highlighting fast, friendly, and efficient experiences... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Price

Clients share positive opinions on price, consistently finding products at competitive and reasonable rates.... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the easy ordering process, quick... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered 2 x 3 packets of Chlorphemanine Maleate 4mg tablets and paid a third less than I would for the same generic item in Boots. Luckily Boots were out of stock, forcing me to look elsewhere. Pil... See more

Rated 5 out of 5 stars

First time customer here 👋 Ordered my medication on Tuesday evening and the order was passed, prescribed then dispatched - delivered today! Extremely impressed on such a smooth ordering system right... See more

Rated 5 out of 5 stars

I honestly thought service of this standard had long gone. The medication was expertly explained and dispatched without delay, the value for money and quality was exceptional. A five star business.... See more

Rated 5 out of 5 stars

Item arrived within timeframe provided.Well packaged and all instructions provided. Unfortunately unable to provide info on item, as this was for my son..

Rated 5 out of 5 stars

My experience with this company is second to none. I received my tablets securely & very quickly via eBay. Would use them again due to their professional ism.

Rated 5 out of 5 stars

Very fast delivery. I ordered Germolene which is the best antiseptic. I always keep some in the house. Reasonably priced with no postage which is good

Rated 5 out of 5 stars

Fast delivery and easy consult. I was referred by my cousin to use them and ever since no regrets. Shikar monitors my weight loss really good

Rated 5 out of 5 stars

My ordering and delivery of laxatives was very quick, no fuss and arrived in good condition. After searching several websites this was the cheapest. Will certainly recommend!

Rated 5 out of 5 stars

Bought my pharmacy product on pillsphere via eBay. They offered the cheapest price and despatch and delivery was prompt. Would recommend.

Rated 5 out of 5 stars

Pillsphere offers a convenient and professional service for managing weight loss medications and supplements. There friendly team help with managing my symptoms and ensure that I get my medication on... See more

Rated 1 out of 5 stars

Appalling service. Failed to deliver an order and made no response to emails. When I managed to speak to someone on the phone they made an excuse but then failed to issue a refund - still no email nor... See more

Rated 5 out of 5 stars

Extremely quick delivery and very reliable. I have used this firm a few times now and never disappoint Recommended

Rated 1 out of 5 stars

Can't get hold of anyone for an update. Order has not been despatched to Royal Mail as as stated and emails to their support email address bounce. Normal supplier takes a few days not weeks like the... See more

Company replied

Rated 5 out of 5 stars

Delivery as advertised, really well packaged, the communication from the company was excellent, will definitely use this company to buy my tablets from again, well priced too. Highly recommend

Rated 5 out of 5 stars

It offers very professional service, with an easy and friendly consultation. The medication is delivered quickly, and helpful follow-up service is provided to ensure that you're comfortable with using... See more

Rated 5 out of 5 stars

Product arrived on time & in good condition. I would definitely buy from Pillsphere again.

Rated 5 out of 5 stars

A very helpful,informative company. Easy transaction with excellent product, well packaged and super quick delivery. Cannot ask for more. ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Excellent shop. You can buy tablets from this seller, feeling safe, that you are buying the genuine product, as shown. Quickly sent. Happy customer.

Rated 5 out of 5 stars

Easy to order, item arrived in good time, as described and in good condition. Pleased with the service

Rated 5 out of 5 stars

Excellent value for money, arrived earlier than expected. I would certainly reconmend this seller

Rated 5 out of 5 stars

Quality medicines at very reasonable prices. They arrived earlier and the tracking is great. I would recommend and will use them again. Thank you :-)

Rated 5 out of 5 stars

Arrived quickly and not over packaged. Competitive pricing so will be purchasing more in the future. Thank you

Rated 5 out of 5 stars

Many thanks - Arrived on time, well wrapped and just as expected

Rated 5 out of 5 stars

Purchased Germolene Cream 0n 02-12-25 it was delivered 05-12-25, it was well packed for dispatch and shipping, delivery was as specified, therefore consider this to be excellent customer service, del... See more

Rated 5 out of 5 stars

Great seller, quality products speedy delivery. Will be sticking to this seller. 5⭐

Rated 1 out of 5 stars

Actually no star i placed an £30 order they have taken then money i have recieved nothing ive tried all the emails they just bounce back

Company replied

Rated 1 out of 5 stars

This feels like a scam. They take your money then tell you, you need a zoom call but the link never arrives? Then they make out they messaged you. This happened at least 3 times. I requested a refund... See more

Company replied

Rated 3 out of 5 stars

***Updated*** I have improved my score to a 3star review after speaking with the customer service department yesterday who gave me some good advice and also informed me that the discount for my fir... See more

Rated 5 out of 5 stars

Fast delivery time and great packing. Superb quality and fantastic condition items - exactly as described / pictured. Highly recommended.

Rated 5 out of 5 stars

First time customer..I used this company as it was cheaper than others, I was a bit concerned as I got no confirmation email but my pills turned up with no problems..would use again

Rated 5 out of 5 stars

I am very happy with my order from Pillsphere. It was very good value for money and was delivered real fast. I will certainly be ordering from them again and will highly recommend them.

Rated 1 out of 5 stars

I made an order, they did not send the item but they took my money. The emails bounced back.

Company replied

Rated 5 out of 5 stars

Quick and easy to set up- once I had uploaded all of my id and weight/body evidence my order was processed same day and arrived the following day. Excellent price for my first order Would absolutely... See more

Rated 1 out of 5 stars

Please read the negative reviews as I’m pretty sure this is a scam and any positive reviews are fake. Like many others I ordered with 24 hour delivery. I received a tracking number for Royal Mail how... See more

Rated 4 out of 5 stars

Very good service the item arrived on time was well packaged and sensible priced will definitely use them again well worth 4 star's

Rated 5 out of 5 stars

Quick delivery well packaged and item was exactly what I ordeted

Rated 1 out of 5 stars

So far the eumovate cream I ordered has not arrived Thank you

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy

Written by the company

PillSphere is an online pharmacy and healthcare retail platform that provides customers with access to a range of pharmacy, personal care, and health-related products through a digital ordering experience. The website is designed to help customers browse products, review relevant information, and place orders in a clear and structured way. PillSphere aims to present product listings with key information such as pack size, ingredients, dosage or usage guidance, and other relevant details supplied by the manufacturer or distributor, helping customers review important information before making a purchase. Product availability may vary depending on stock status and supplier updates. The platform is built to support a straightforward online ordering process, allowing customers to search for products, add items to their basket, and complete checkout through the website. PillSphere continues to review and improve site usability, navigation, checkout flow, and general order communication to make the experience clearer and more efficient. The business also works to provide customers with order-related updates, including confirmation, processing, and delivery information where applicable. Clear communication around order progress and product availability is an important part of the service experience, and these processes are continuously reviewed and improved over time. Customer support also plays an important role in the platform’s service approach, with customer queries and feedback helping identify opportunities to improve response quality, website usability, and the overall ordering experience. Customer reviews help PillSphere understand how the service is performing in practice, with feedback used to assess areas such as website experience, product information, order handling, delivery communication, and support responsiveness. This helps the business identify areas for ongoing improvement and maintain transparency for future customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent shop

Excellent shop. You can buy tablets from this seller, feeling safe, that you are buying the genuine product, as shown.
Quickly sent. Happy customer.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Difficult to open.

Extremely difficult to open the screw cap. Old people have trouble getting the cap off. I cut my finger twice trying to break the seal. I had to wedge lt in the door and then turn and it was loose enough for me to open. And use the eardrops.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Order never turned up. Emailed support@pillsphere as per on the confirmation email and it bounced back. Emailed sales@pillsphere as their responses on these negative reviews say to, and no reply. I looked again at the confirmation email sender and although it says from 'Pillsphere' if you click it to bring up the email address it is @shamapharma.co.uk which is the name of some other dodgy-looking website. The positive reviews here must be fake.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with PillSphere…

Excellent experience with PillSphere The ordering process was simple, delivery was quick, and everything arrived securely packaged. The service feels professional and reliable, and the prices are reasonable. I would definitely recommend PillSphere to anyone looking for a trustworthy online pharmacy.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Appalling service

Appalling service. Failed to deliver an order and made no response to emails. When I managed to speak to someone on the phone they made an excuse but then failed to issue a refund - still no email nor any other communication. A joke of a company.

13 March 2026
Unprompted review
Rated 3 out of 5 stars

Package arrived but customer service poor

Scam company, I should've read the reviews before using. Like all the others I got a royal mail link saying dispatched and it never reaches royal mail. And all emails bounce. Avoid ⛔️⛔️⛔️⛔️

Update... I was contacted by Pillsphere and they apologised and advised package was lost in transit, offered to resend or refund, I chose resend and it arrived today.
So they are not a scam company, but really do need to sort out after sale customer service.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this scam company

Please read the negative reviews as I’m pretty sure this is a scam and any positive reviews are fake. Like many others I ordered with 24 hour delivery. I received a tracking number for Royal Mail however pillsphere never despatched the parcel to Royal Mail. All of my emails to the company bounce. Please avoid this company

5 March 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering and wasn’t sure…

First time ordering and wasn’t sure what to expect. Pillsphere exceeded my expectations! I ordered late afternoon and received the next morning. Good prices and you can track each step of the order too. Will definitely be using again. Thank you

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy to set up- once I had uploaded all of my id and weight/body evidence my order was processed same day and arrived the following day.
Excellent price for my first order
Would absolutely omise again as long as the price stays competitive after first order!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

First time customer here 👋

First time customer here 👋
Ordered my medication on Tuesday evening and the order was passed, prescribed then dispatched - delivered today! Extremely impressed on such a smooth ordering system right up until delivery which was so fast! Thanks alot 😀

3 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM - Avoid

SCAM avoid. Took payment, created a tracking number but never dispatched anything, had to do a charge back. Ordered 06/02/2026, writing this review 28/02/26.

Edit: Since the company is querying this, I will add some more detail. Ordered on 06/02/2026, royal mail tracking created same day. Then...nothing. Tracking still shows awaiting package. Emailed the email address on the order email support[redacted] on 18/02/2026 and it bounced. Then emailed same day info[redacted] which is on their website...no reply. Then emailed 24/02/2026 to enquiries[redacted] and...no response. So...what are customers supposed to think. I have asked my bank for the money back. (I wanted to put the email addresses I tried but it is not allowed)

6 February 2026
Unprompted review
Rated 1 out of 5 stars

They take money and dont post the item. Avoid

I made an order, they did not send the item but they took my money. The emails bounced back.

10 February 2026
Unprompted review
Pillsphere logo

Reply from Pillsphere

Sorry to hear thiFrom what you’ve described (no delivery and emails bouncing), it sounds like there may have been a problem with the contact email used or an issue locating your order on our side — but either way, we’ll get this sorted quickly.

Please contact us using our sales@pillsphere.com and include:

Your order number

The email address used at checkout

Your full name and delivery postcode

As soon as we can match the order, we’ll either dispatch immediately with tracking or arrange a full refund if the order can’t be fulfilled.

Again, apologies for the inconvenience — we’ll prioritise this as soon as we receive your details.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look