I have been using medicated weight loss for over 2 years now and was let down by a previous supplier, I decided to try PillSorted and was very impressed by their service. Filling out the consultation... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first time with this clinic. Although it's quite a lengthy but thorough assessment I am more than happy with the speed of delivery after my video assessment. I had my 'teams' video call around m... See more
Have previously used MedExpress who were slow and frustrating. First order from PillSorted and so happy with everything. Ordered late Friday, was surprised to get my prescription approved within the h... See more
Couldn't get my phone to work for m6 safety checks so I requested a consultation with a practitioner. A lovely doctor phoned me and offered advice regarding my treatment and I was able to get everythi... See more
Company replied
Company details
Written by the company
PillSorted is a full-service pharmacy providing private treatments across the UK and NHS prescriptions in England. We combine compassionate care with innovative technology to deliver a truly personal pharmacy service. From consultations and prescribing to repeat prescriptions and weight loss treatments, our expert team offers personalised, high-precision care—sorting, dispensing, and delivering medications straight to your door.
Contact info
Carthouse 3, Copley Hill Business Park, CB22 3GN, Cambridge, United Kingdom
- 03334 050380
- info@pillsorted.com
- pillsorted.com
4.7
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with pillsorted has always been excellent.
My experience with pillsorted has always been excellent, my order arrives only a few days after I have sent the prescription. It arrives via the post office who always keep me updated with the arrival time of the package.
10 April 2026
Prompt and reliable.
20 April 2026
Always very helpfull AAA
20 April 2026
Had a great experience with pills…
Had a great experience with pills sorted, very quick honest reliable service
20 April 2026
Great Service would recommend
Have previously used MedExpress who were slow and frustrating. First order from PillSorted and so happy with everything. Ordered late Friday, was surprised to get my prescription approved within the hour. Despatched quickly and received on Tuesday morning. Excellent experience all round
20 April 2026
Reply from PillSorted
Hi Peter,
Thank you for your positive review. We always appreciate compliments that we can pass on to our team who are proud of the customer care they provide. If your intent was to give us 5 Stars then please feel free to do so when you get this.
Many thanks.
Warm regards, Alister
Alister Huong MRCPharm FRSPH
Director of Operations
Pillsorted Ltd
Reply from PillSorted
Hi Bev,
Thank you so much for your kind words! 😊
We’re really glad to hear everything arrived right on time and that you had a positive experience with our service. It means a lot to know you’d choose PillSorted again—we’re here to make managing your medication as easy and reliable as possible.
If you ever need anything, we’re always here to help.
Warm regards, Alister
Customer Support
The consultant who called me because…
The consultant who called me because however hard I tried i couldn't record a video of myself on the scales. She was lovely.
17 April 2026
Reply from PillSorted
Hi L Morse,
Thank you so much for your lovely feedback! 😊
We’re really pleased to hear that you found the ordering process straightforward and that your delivery arrived quickly—that’s exactly the experience we aim to provide. It’s great to know everything went smoothly for you!
If you ever need anything, we’re always here to help.
Warn regards, Alister
Customer Support
Very quick delivery.
Very straight forward to order what I needed. Delivery was also very quick. No problems whatsoever.
1 April 2026
Reply from PillSorted
Hi Ricky,
Thank you so much for your lovely feedback!
We’re really pleased to hear that you found the ordering process straightforward and that your delivery arrived quickly—that’s exactly the experience we aim to provide. It’s great to know everything went smoothly for you!
If you ever need anything, we’re always here to help
Warm regards, Alister
Customer Support
Reply from PillSorted
Hi Margaret,
Thank you so much for your kind feedback!
We’re really glad to hear you’re pleased with the service—providing an efficient and reliable experience is exactly what we strive for. Your support means a lot to us!
If there’s ever anything you need, we’re always here to help.
Warm regards, Alister
Customer Support
Proper products
Proper products , competitive pricing , fast delivery and excellent service.
Thank you.
9 April 2026
Very quick delivery and a good price
10 April 2026
Reply from PillSorted
Hi Louise,
Thank you so much for your kind feedback!
We’re really glad to hear you’re pleased with the excellent service—providing an efficient and reliable experience is exactly what we strive for. Your support means a lot to us!
If there’s ever anything you need, we’re always here to help.
Warm regards, Alister
Customer Support
Very easy to use site
9 April 2026
Fast and good
31 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.