Pillhub Reviews 139

Easy to order, a good range of products at reasonable prices, plus quick delivery. Very pleased, would definitely recommend this company.

The pillhub are expensive and they came late

My test didnt arrive. Called many times but line was busy so i left my phone to call me back as per instruction. No one called, had to buy a new test on a different company. Requested a refund no reply. Please so not purchase, big scam!!

Sent the PCR to you but never received the result. Complete waste of time and money. I could have had tested positive and carry it around d so what was the point in doing the test ? Shocking

Website down the entire time, received the result one week after doing PCR rendering it completely useless.

Initially worried that I hadn't heard back with results
Pillhub contacted me and all sorted so pretty impressed with their customer service after all

It quite a gamble on the UK Government website to find a testing company. Prices range from £20-£500 and the majority of the £20 and slightly over are sold out. Then when you do find one the reviews are terrible or they dont offer the kit you need. I chose Pillhub as its linked to a pharmacy - thought would be ok. The initial communication could improve - lots of emails (not so easy to keep track of when one is traveling with just a phone and scanty wi-fi) with little bits of information in each. Then the website was down, so it was annoying that I had to keep asking them for information, but my questions were always answered promptly. Pillhub gets 5 stars for their customer service it’s the process that gets only 3 and that is out of their hands.

Easy to use website and a friendly customer care service.

I find it a fatal service because the order did not arrive.

Efficient, prompt and straightforward once I was able to navigate the UK gov website, as to what was needed.

The test arrived by post effectively but after five days I have heard nothing from the testers.

The staff were very helpful and informative
One even actually set up my order as I am hopeless at anything to do with computers and apps
Thank you

Very impressed with the service and accuracy. Always there with excellent communication and contact.

Quick and reliable. Ordered an item and came next day

Amazing service! quick and easy.

Very hospitable service and friendly. The staff are ready to listen and help you/give honest advice on the best or better meds according to your symptoms. Thank you for your outstanding service.