Pikzels Reviews 1,782

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,005 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, finding the platform intuitive and easy to navigate, which significantly reduces the time and effort needed to create high-quality thumbnails. Many highlight the product's effectiveness in generating eye-catching and professional results, often noting how it has improved their content's performance and engagement. The artificial intelligence features, including the ability to create and reuse specific visual styles and personas, are consistently lauded for their innovation and utility. However, some people were dissatisfied with the product's quality, mentioning that the AI-generated images, particularly faces and characters, can appear unrealistic or "AI slop." A few customers also reported issues with the website's mobile optimization and difficulties with customer support regarding login problems and refund requests for unused subscriptions.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the platform's ease of use and... See more

Product

Customers had positive experiences with the product, often calling it the "best thumbnail generator" and... See more

Quality

Clients share positive opinions on quality, with many praising the high-quality, professional, and polished... See more

Artificial intelligence

Customers consistently note positive experiences with artificial intelligence. Many reviewers praise its... See more

Website

Reviewers express satisfaction with the website, highlighting its ease of use and intuitive design. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, this has been very helpful for me and my channel. There are times it gets it right and other times where it gets it wrong (wasting some credits along the way), but I understand it can't be p... See more

Rated 5 out of 5 stars

Pikzels.com thumbnails are the best! No more guesswork or struggling with text and layout. It is my "go to" for the most amazing video covers and course thumbnails ever. I can edit, add, remove text,... See more

Rated 5 out of 5 stars

I use Pikxels in my new channel in Ytb. Earlier I spend around 30-60 minutes to make nice thumbnail. Now with Pikzels it takes much faster - few minutes. Also great quality, viral potential and colorf... See more

Rated 5 out of 5 stars

This is my First Experience on making Thumbnail using ai .I use pikzels.ai to generate thumbnail. Its the best thumbnail that I make in my YouTube journey. My Experience Was Excellent On pikzels . Th... See more


Company details

  1. Software Company

Written by the company

The Shortcut to Millions of Views


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

they scammed me with the “free trial”

I signed up for a trial, ran one test, was not impressed, and cancelled. A few weeks later I get charged $40. No worries I assume - I’ll just contact support. They tell me they cannot issue me a refund and that this is due to their “billing policy”.

Total scam artists. I did not use the product beyond my one test during the trial. I canceled because it was not very good. Yet they still continue to charge AND when caught, refuse to refund. Save yourself the money and use the new ChatGPT 2 image generator or Canva.

They will proceed to say:
- the trial gives you XYZ credits
- you only get charged after the trial converts
- they're eager to 'address this directly'

None of this is relevant.

The facts are:
- they took my money for a product I canceled and did not use outside of the free trial
- support consistently refused to refund me even after 'looking into it'

Meanwhile, Dorian (dvb), the owner, flaunts his lambo on instagram. 🙄

I never thought I'd say this, but thank god for the credit card companies. They have already resolved this so I no longer need to waste my time dealing with these crooks.

STAY AWAY!

Thank you for your attention to this matter.

17 April 2026
Unprompted review
Pikzels logo

Reply from Pikzels

Hey James,

I see you've edited your review. I want to address this directly.

We've reached out to you multiple times via Trustpilot to review your account details, understand exactly what happened with your trial and billing, and investigate your case properly. We haven't received a response, which means we can't verify any of the details you've shared or offer any meaningful resolution.

I understand you're frustrated, and I genuinely want to help get to the bottom of what happened here. But we need your engagement to do that. The offer to work through this with you remains open whenever you're ready.

Best regards,
Nick from Pikzels

Previous Response:

Hey James,

Thanks for sharing your experience. I hear your frustration, and I want to understand what happened here.

Our trial gives you 100 free credits over 7 days with no payment collected during that period. A charge would only occur if the trial converted to a paid subscription, either because it wasn't cancelled before the 7 days ended or because the trial was manually skipped and a plan was confirmed. Given the timeline you've described, I'd like to review exactly what happened on your account.

As for the refund: our policy is that subscriptions become non-refundable once credits have been used. We're a small, bootstrapped team and every generation has real costs on our end. But I understand how frustrating this is if you genuinely thought you'd cancelled and then got hit with an unexpected charge.

We've reached out to you via Trustpilot to get your account details so we can review exactly what happened with your trial, your cancellation, and the billing timeline. Let's figure this out together.

Best regards,
Nick from Pikzels

Rated 4 out of 5 stars

Super solid software

Super solid software, only annoying things are the little issues that will make you have to spend 20 credits fully regenerating. I couldn't figure out how to use some of the features, but made me alot of really solid thumbnails for youtube.

22 April 2026
Unprompted review
Rated 4 out of 5 stars

I’ve been using Pikzels for creating fishing thumbnails

I’ve been using Pikzels for creating visual content and overall I’m very satisfied with the quality and ease of use. The platform is intuitive and delivers solid results, especially for creators who need fast and good-looking visuals.

One thing I’d really like to see improved is the credit system. Having a bit more flexibility or slightly more credits included would make the experience even better, especially for users who create content frequently.

Overall, a strong 4/5 — great tool with room for small improvements.

22 April 2026
Unprompted review
Rated 4 out of 5 stars

Amazing

It's really good and simple to use, quality is amazing. It is a bit pricey though but it's worth it

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve tried a bunch of AI image tools…

I’ve tried a bunch of AI image tools over the past year and most of them are either too complicated or just don’t produce good results. Pikzels is different — the quality is genuinely impressive and the interface is super clean and easy to use. Got exactly what I needed in minutes without any frustrating back and forth. Highly recommend it if you’re serious about visuals for social media or content creation.

22 April 2026
Unprompted review

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