Piktochart Reviews 

229
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the online platform for its highly intuitive design, making it very simple to create professional presentations and infographics without needing any background in design. People frequently state that the staff is exceptionally kind and helpful, and the customer service team is always responsive and quick to resolve any issues. Some reviewers were not happy with strict trial expiration policies that can unexpectedly lead to lost files and permanent project deletion. Consumers also noted other website limitations, including missing accessibility features like alt-text and frustrating editing restrictions when working within tables.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting that support agents are... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the platform is to use and how... See more

Staff

Clients share positive opinions on staff, frequently praising the support team for being exceptionally... See more

Response time

Users describe positive interactions with response time, highlighting that support agents are remarkably... See more

Website

Consumers find website satisfaction to be varied, with reviewers praising the clean, user-friendly interface,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

Customer service was very responsive and communicated in a timely manner. They were able to solve my problem in a way that actually ended up saving me a little money.

Company replied

Rated 4 out of 5 stars

Customer service is great. They are helpful and understanding. The structure of the basic/automated communications of Piktochart before their intervention should be improved though. Clearer communic... See more

Rated 4 out of 5 stars

The team is responsive, and if a user feels they aren't heard, matters get escalated quickly, which I found impressive.


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(229)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

silly policy, fast help

I feel like it is a very silly policy that the website deletes your projects if you run out of free trial time and you'll have to purchase a new plan for them to use a one time recovery on your account. the only this review has 3 stars is because of how fast the support responded to my questions and how to fix it.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support and Outstanding Assistance from the Piktochart Team


I would like to express my sincere appreciation to the Piktochart Support Team for the excellent assistance I received. They were incredibly responsive, patient, and professional in helping me regain access to my account. The guidance provided was clear, efficient, and made the entire process stress-free. It’s truly reassuring to know that such a supportive and knowledgeable team is behind the platform. Thank you for resolving my issue so promptly!

10 February 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Hello, Jane! Thank you for your kind words and glad to hear that your issues were resolved immediately!

Rated 5 out of 5 stars

amazing product

amazing product, great customer services

27 January 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your lovely feedback! We appreciate you always 😊

Rated 5 out of 5 stars

Excellent Support

I have been working with Piktochart for over four years, and I have consistently experienced excellent service and customer support. Whenever I have an issue, there is no wait time for a response. The customer service is outstanding, and they take pride in ensuring that your issue is resolved quickly.

25 January 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind words, Lyons! We appreciate you. 😊

Rated 5 out of 5 stars

Excellent tool - super customer care service

Excellent product very versatile for communication purposes. I use it since 2017 for Programme communication management - sector EU funds and policies. Perfect and immediate customer care service, solves everything in couple of minutes if needed. Thank you very much and I higly recommend the tool

23 January 2026
Unprompted review
Rated 5 out of 5 stars

We recently had a lot of staff overturn…

We recently had a lot of staff overturn and were having issues getting access to our team workspace in Piktochart and working on our projects. Piktochart support team was fantastic at walking us through each step and helping us regain access to much needed saved work. Thank you!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

customer service

the level of customer service from the support team was excellent, they were fast and thorough even though I dealt with 2 different personel

9 January 2026
Unprompted review

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