Terrible app and customer support experience. I'm not familiar with VAT returns. I followed the app instructions upon sign up. Find out after submitting the claim that there's customs verifica... See more
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The app is very difficult to use and glitchey and it doesn’t work on many mobile devices. I was told by their customer service that my problem was a poor internet connection. I am at home in SAN FRA... See more
Excellent app and customers services. Very easy and intuitive. Overall is a complete advance in tax free management to turístico compare withbthe usual blue global tax. Nevertheless, not all shops in... See more
I was given a link recently by a shop in Norway to reclaim VAT. I can really testify that PIE VAT with the app works realy well. The VAT refund was easy and quick. Forget thet paper systems (like Glob... See more
Company replied
Company details
Written by the company
A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
Contact info
3.5
Average
215 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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The service provided by your company…
The service provided by your company was great. I lost my purchase ticket. Thanks to the support I have been able to complete the refund request. The friendly and proffessional support is greatle appreciated. Thanks !
2 June 2023
Unprompted review
Reply from Pie VAT
Hello Karine,
Thank you so much for your feedback. I am glad we were able to help you finish your claim. We wish you a lovely day!
Kindly,
PIE Team
This is extremely convenient and easy…
This is extremely convenient and easy to use. Processing is fast and support is excellent. I dealt with Maggie who is very helpful.
30 May 2023
Unprompted review
Reply from Pie VAT
Hi Haydn,
Thank you so much for your detailed feedback and your kind words. We are very happy to hear that you had a great experience using PIE!
Have a nice day!
Kindly,
PIE Team
Outstanding service!!
31 May 2023
Unprompted review
Reply from Pie VAT
Hello Alexandra,
Thank you for your review. We are happy our Customer Service team was helpful!
Kindly,
PIE Team
Reliable and quick to respond
Maggie was incredibly responsive and patient with me throughout the entire time. The app super easy to navigate with her help. Thanx a ton!
26 May 2023
Unprompted review
Reply from Pie VAT
Hi Orlando,
Thank you so much for your feedback, glad to hear our Customer Service team was helpful and that our app was easy to use.
Have a lovely day!
Kindly,
PIE Team
I honestly really like the whole
I honestly really like the whole
Process with Pie system it’s smooth and easy going, if I could rate that I would give you guys 5 stars. but I thinks it’s super unfair to take such a huge cut, it’s so greedy.
25 May 2023
Unprompted review
Reply from Pie VAT
Hi Henrik,
Thank you for sharing your feedback. We are happy to hear that you've found our process rapid and hassle-free.
In Europe, our fees are between 1 - 4,5% of the total amount incl. VAT and we currently offer the highest refund rates. These fees allow us to maintain a high-quality service, efficient customer service, and ongoing development to adapt and improve our app based on customers' feedback. Our main focus is to ensure that your requests are handled efficiently and with the utmost care.
Should you have any further questions or feedback, please do not hesitate to reach out to our team at support@piesystems.io.
Have a nice day!
Kindly,
PIE Team
Easy digital based system requiring…
Easy digital based system requiring minimal bureacracy.
25 May 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you so much for sharing your feedback!
Have a lovely day :-)
Kindly,
PIE Team
Great product and service
The process to submit a refund request was easy and self explanatory and I they helped me fixing a mistake I made and then the refund was approved. Great product and service
24 May 2023
Unprompted review
Reply from Pie VAT
Hi Nurit,
Thank you so much for your review. We are very happy to hear that and we are looking forward to assisting you with your next VAT refunds! :-)
Have a lovely day!
Kindly,
PIE Team
Excellent service and super responsive
22 May 2023
Unprompted review
Reply from Pie VAT
Hi Ronen,
Thank you so much for your review. Happy to hear that our Customer Service team was helpful.
Have a nice day!
Kindly,
PIE Team
Reply from Pie VAT
Hello Achim,
That is awesome, we are very happy about that! Thank you for sharing your feedback :-)
Kindly,
PIE Team
Reply from Pie VAT
Hi there,
Thank you for your review! :-)
Have a lovely weekend.
Kindly,
PIE Team
Reply from Pie VAT
Hello Dalia,
Thank you so much, we are happy to hear that!
Kindly,
PIE Team
Reply from Pie VAT
Hello Alan,
Thank you for your review! We're happy to hear that :-)
Kindly,
PIE Team
Fantastic experience
The system is perfect! Fantastic experience!
Quick! Easy!
Environmental care! High efficiency! Convenience! Low service charge!
Much much much better than Global Blue which need fill in all data on paper, bring all stuff to the kiosk, waiting for long queue, need several days to receive refund, additional service charge and much lower ex-rate.
9 May 2023
Unprompted review
Reply from Pie VAT
HI there,
Thank you so much for your kind words. We are very happy to hear your satisfaction and we are looking forward to assisting you with your future VAT refunds.
Have a lovely day!
Kindly,
PIE Team
The system is set up so well and very…
The system is set up so well and very efficient. Any issues at all, there is online support which is almost immediate, making the refund system seamless in my view. Eliminates the tax refund queues at airports. Totally recommended!
9 May 2023
Unprompted review
Reply from Pie VAT
Hi Stacy,
Thank you so much for your detailed review. We're so happy to hear that you have found your PIE experience smooth and rapid. We're looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
Very easy process!
4 May 2023
Unprompted review
Reply from Pie VAT
Hi James,
Thank you for your review. We are happy to hear that! :-)
Have a lovely weekend.
Kindly,
PIE Team
💯💯💯
Truly a remarkable and easy experience! Definitely hassle free though I had a little hiccup on uploading my passport details. Definitely will use this for my future travels ! Thank you so much!
4 May 2023
Unprompted review
Reply from Pie VAT
Hi Izza,
Thank you for your review. We're sorry for the inconvenience caused but happy that we could rapidly fix it and send your VAT refund. Looking forward to seeing you again with your next VAT refunds!
Have a nice day!
Kindly,
PIE Team
Fast and Professional.
Fast and Professional.. problem solved within 3 hours… they work at night aswell :)) great
3 May 2023
Unprompted review
Reply from Pie VAT
Hello Marion,
Thank you so much for your feedback! We are happy to hear that we were able to assist rapidly.
Have a lovely day!
Kindly,
PIE Team
It was awesome experience 🥰 you don't…
It was awesome experience 🥰 you don't need wait on the queue in the airport that's perfect 😘 and staff of pie is very helpful
Thank you for everything PIE
28 April 2023
Unprompted review
Reply from Pie VAT
Hello Seyma,
Thank you so much for your feedback! We are happy to hear that you enjoyed your PIE experience.
Do not hesitate to reach out to us if you need assistance with your future VAT refunds.
Have a nice day!
Kindly,
PIE team
This was the first experience with PIE…
This was the first experience with PIE VAT. Maggie was extremely heplfull in a short time for solving any kind of problems.
28 April 2023
Unprompted review
Reply from Pie VAT
Hi Ali,
Thank you very much for your review!
We are happy to hear that our Customer Service was helpful and that you got your VAT refund rapidly.
Have a lovely day!
Kindly,
PIE Team
Trip to Scandinavia
During our time in Scandinavia we only saw this app once versus the Global Blue service. I really wish that every retailer used this because it was so easy to use and gives you much more confidence about your tax refund. 5 stars is not enough. I'd rate this a 10.
27 April 2023
Unprompted review
Reply from Pie VAT
Hello Andrew,
Thank you very much for your kind words. We are so happy to hear your satisfaction! We wish you a wonderful day! :-)
Kindly,
PIE Team
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