Picturehouse Cinemas Reviews 

Was gifted membership. It advertises great shows across all of the cinemas aside from my local one. Then as a member you get discounted food/drink - but only if the WIFI works. Which the staff joked about as it just doesn't work. But you only get a digital card!

My brother introduced me to the Picturehouse. One is in my area. It looks stylish, my type of place. So, this weekend we plan to watch Fantastic 4.

I was all geared up to buy tickets for 4 people. I noticed that there were ample seats available. Only 4 seats had been sold for Saturday for 7.45pm viewing. Eye, eye - WHAT'S UP DOC? I wondered why so many seats were unbooked. Is Fantastic 4 a TURKEY?

I felt like Sherlock Holmes as I tried to solve the case of poor ticket sales. The case was solved when I was about to check out. Ahhhhhh I've got it... The price ticket £14.20 per adult????? WHAT?

I checked Vue Cinemas Purley Way and saw that so many seats had sold out for Fantastic 4, there were only seats at the side or seats available too near the screen. THE PRICE OF THE TICKET WAS ONLY £8.

I did a quick calculation. 14.20 x 4 = £56.90 The picturehouse price.

8 x 4 = £32 VUE CINEMA PRICE

I saved £24. The savings explained everything. In modern times when most people have TV screens the size of football pitches, one can easily wait until the film is released on places like Netflix and Prime Video.

This isn't the 1920s when the only entertainment people had at home was the WIRELESS.

Most people work hard for their money. Once the lights are out, one cinema is very much like the next. I scrapped buying tickets at the Picthrehouse Cinema and opted for Vue Cinemas, whichI imagine will continue running for DECADES. But I'm not sure about the Picturehouse Cinemas, apart from the ones in prime locations like the West End which cater to as lot of tourists.

I will resort to walking past the PictureHouse and remember never to purchase tickets there to watch a film because .................... Many people have filled in the gap, for the same reasons hence all those empty seats.

Half the price and I'm sure it will suddenly cater to a full house.

I took my 4 year old grandson to watch a film with U certificate. During the pre-film trailers he was exposed to PG films such as the Wizard of Oz and was traumatised. We had to leave the cinema.

My husband and I are both members. You used to be able to book 2 tickets together with two different membership numbers. For some unfathomable reason, Picturehouse has now removed this functionality.
I tried to book for us both and 2 tickets were taken off my own ticket allowance. I rang up customer services. No one picked up for ages, it just kept ringing and ringing and then cutting out. When someone answered, they were rude and unpleasant, and kept talking over me when I tried to explain.
My tickets were refunded. We will now have to book again separately. Why on Earth would you make it impossible for two members to book together through the website? Why make your service actively worse?
At the end of the call, I was about to ask another question when the person said "Goodbye" and immediately hung up. So rude!
I am appalled by the poor customer services helpline and the uselessness of the booking system.
When my membership ends I will probably not renew unless Picturehouse changes this system.

useless website won't let you sign in . has the worst robot test i have ever done. 0/10

60% 1 Star Reviews - I couldn't believe it until I experienced it myself! Picturehouse clearly don't care...
The female bar-staff member was rude and unhelpful: I had to ask for a tray, despite the fact that she watched me trying to carry cups and plates to our table.
The table was dirty, so my partner asked for some napkins, so that she (my partner) could clean the table.
After telling my partner that the napkins were "over there", the waitress marched across to our table, which se proceeded to aaggressively spray with some cleaning liquid which went into my face.
I have never come across such graceless behaviour in
any cafe.

Despite havimg just rejoined automatically I cannot access free tickets.

As ever no one can be bothered to answer the telephone

New app and website hopeless. Unable to log in, unable to see what films are showing or when....must be the most useless website and app ever launched.

The new updated app is counter intuitive. Can’t see what’s on properly with datesThees no function to see a calendar and pick a date to view what is showing . Can’t even access my booked tickets . Bring back the old app Picturehouse .

Activation took two phone calls to fix. Now the app is down and the website refuses to accept my username despite it being confirmed by email. Useless customer service and interface

They cancelled a viewing and didn't want to refund us the booking fee ( even though they cancelled the screening! ) and didn't offer any compensation, they could've emailed us before we spent money and time to go to the cinema, only to queue for 20min to get a PARTIAL refund....

Greenwich Picturehouse . Film great- theatre clean. However, the heating hasn't been working in 2 different cinemas in the last 3 weeks (cinema 5 and cinema 3 today). They did not inform us in advance about the cold cinema, so I have had to ask for a blanket twice. Another thing is the toilets are filthy- they are.not checked regularly enough anymore. The disabled toliet, I used today needed cleaning and my hubby says the mens loos are really unpleasant. This hygiene issue needs to be sorted please !!!!

Review of central customer service team, not the cinemas themselves. Absence of customer service, incredibly rude customer managers. One team member incredibly helpful. Aside from that, correspondence was condescending, patronising and didn't acknowledge the mistakes made by Picturehouse team until I forced the issue. Was advised I'd have a call within 7-10 days but Picturehouse unilaterally decided that was no longer required by either party??!! I only found out when I chased the call up after 20 odd days of hearing nothing. How is this allowed to continue? The senior management team is presiding over an appalling customer service management team who even put their rudeness into emails which tell me they have no concerns about being performance managed. Car crash of a management structure.

Bought a £50 gift voucher on Christmas Eve which has not been received. Sent emails which state they will take 14 days to get to but you can ring to sort out any problems. The site does not give a phone number. Googled and got a few numbers that just ring out. No response at all. Think I’ve lost my £50???? Please be warned… do not buy online from Picturehouse.

Needed a refund as booked wrong day. Rang their refund line and was in the queue for over an hour. Was 4th in the queue when rang on opening time so really don't understand how it takes so long. Not even an apology when someone answered. Really has put me off using this cinema.

You have to phone a premium rate phone number to book the 241 Meerkat deal. It states you'll number 1 in the queue, but you never move up and your call is never answered It cost me more than £5 to call so negates the reason for calling. You then write to their customer services and no one answers those emails either!!! I won't be going back again. Shocking in this day and age that they are still using this kind of phone service

Absolute disgrace of a booking service. If like me you require support with booking tickets and have to use the phone booking service instead of online, the amount of time you sit on hold waiting for this service will literally cost you MORE than the ticket itself, which is already more expensive than many cinema’s.
We get it Picture House, you’re NOT WELCOMING TO ALL CUSTOMERS.

Wow! Making people call a high-cost booking line in order to get free tickets with a meerkat code! (unless you spend time and energy going directly to the cinema, and purchasing the tickets in-person). I think this is really poor customer service. Other cinema apps just allow you to enter the code, and crack on with your payment. I ended up paying more in mobile phone fees than the amount I saved getting the free ticket! How does that make any sense? I was worse off! Not happy, at all!

Cinemas are worth supporting. However. The app is potentially one of the most frustrating thing you are likely to come across on the Web in 2024!
Always broken, always user-infuriating, always down, always anger inducing.
The booking service has been a consistent failure for many, many years.
Ditch the developer and get a competent one in to do the job.

although the cinemas themselves have much to recommend them, the one star is for the execrable customer service. nobody picks up the phone on any of the advertised lines, and emails are promised a response in 3-5 days, though they are not always responded to at all. if PH want to attract members this is not the way to go about it, and if they have no choice for economic reasons it is not an encouragement to invest in what looks like a failing enterprise.