pictureframes.com Reviews 4,387

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,011 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that frames are well-made, solid, and often cut to exact dimensions, with prints consistently excellent. The website is frequently highlighted for its ease of use and navigation, allowing people to easily find desired frames, preview pictures, and customize orders. Many appreciate the variety and selection of frames, as well as the helpful features like inserting artwork into framing options for decision-making. However, some people experienced issues with their orders, including incorrect or missing items, or frames arriving damaged due to inadequate packaging. There were also mentions of slow order processing, lack of communication regarding order status, and difficulties with product naming conventions.

What people talk about most

Product

People report positive experiences with product, often praising the quality of the frames and the wide... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of frames and... See more

Order

Customers had ambiguous experiences with order, with many praising the simple ordering process, good... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the website's ease of use,... See more

Website

Users describe positive interactions with the website, consistently finding it intuitive and easy to navigate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to other web sites which sell frames, the pictureframes.com site is easier to find the desired frame. I like dropping in your picture as a preview. I was surprised to see the acrylic glass,... See more

Rated 4 out of 5 stars

I wanted to purchase one more frame, and have it included with my first order shipment . My thought was the $50 shipping fee should cover the minimal extra weight of 4 pieces of 40" wood. A lot of... See more

Rated 4 out of 5 stars

I've been consistantly ordering frames from you for years and it would be nice if by now i would be given a whole sale discount, and yet nothing. check my records, first under my ex's name, robert cul... See more

Rated 4 out of 5 stars

I like the products. I've been buying them for a long time--and very used to their being labeled numerically. The sexy new names are hard to connect with the product. Fortunately, you still offer mini... See more


Company details

  1. Picture Frame Shop

About pictureframes.com

Written by the company

Pictureframes.com offers printing and custom framing for consumers, professionals, and small businesses seeking quality custom printing and framing services. At pictureframes.com, we believe that every memory deserves to be showcased in a way that reflects its unique beauty and significance. Specializing in custom picture frames, we take pride in offering an extensive selection of high-quality frames designed to fit any style and décor. Each frame is handmade to order, ensuring that your vision comes to life with the utmost attention to detail.

In addition to our framing services, we offer a comprehensive range of printing options, including high-quality prints on paper, canvas, wood, and metal. Whether you’re looking to transform a cherished family photo or a stunning piece of artwork, our state-of-the-art printing technology guarantees vibrant colors and exceptional clarity, allowing your images to shine in any format.

We understand that the right frame can elevate your prints to a whole new level. That’s why we provide a diverse array of colors for mats and frames, enabling you to create a cohesive look that perfectly complements your space. Our team is dedicated to guiding you through the selection process, ensuring that your final presentation is not only beautiful but also uniquely yours.

Customer satisfaction is at the heart of our business. We take the time to understand your needs and preferences, helping you craft the ideal combination of print and frame to enhance your cherished memories. Experience the joy of beautifully framed art and printed memories with pictureframes.com, where quality, selection, and personalized service come together to create the perfect presentation for your most treasured moments.

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Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

In Search of a Large Frame

I was looking for a large frame for a stretched canvas —48”x36”—and was pleased that I found it with PictureFrames. The price was excellent, too! The frame was shipped out very quickly, and was very well packaged.
Nice frame.
My only issue was the clamps that were included. Maybe it’s just me but I had such a hard time getting them in place. (Spent an hour!) I finally nailed them in, and then added more nails to keep the canvas in place.

6 May 2026
Rated 1 out of 5 stars

Shipping charges are OUTRAGEOUS!!

Shipping charges are OUTRAGEOUS!!
The online system doesn't work well. I always had to call them to fix the issue from my end. Multiple returns and exchanges due to the defected items shipped (not by shipping but their quality of work).

12 May 2026
Rated 2 out of 5 stars

No one told me my order was out of stock

When my order didn't arrive more than 3 days past the fast shipping date (of which I paid extra) I messaged via the chat feature to inquire.
I was informed that the frame I ordered was out of stock and the order could not be filled. This happens BUT I'd received no update about this situation until I reached out, seeking an update.
I did receive a fill refund on my original order but seems very poorly handled.

The rep, Derek W., was great help via the live support/chat feature. However, I'm quite disappointed with the PictureFrames experience overall. Additionally, the refund will take approximately 5 days to be returned.

The rep gave me a discount code but I'm reluctant to try again with this company.

2 May 2026
Rated 5 out of 5 stars

Nice variety of frames

Nice variety of frames. From clean and simple frames to beautifully ornate. Sorting was easy and ordering the correct size was even easier. Pictures of the frame include a diagram of how the canvas fits in the opening which was very useful.

11 May 2026
Rated 5 out of 5 stars

Gorgeous frame!

The frame I ordered was the perfect size and stunningly gorgeous! I am very impressed with the quality as well. It was exactly what I wanted.

22 April 2026
Rated 2 out of 5 stars

AVOID this company for framing W/C

frames are beautiful to look at albeit not Nielsen quality (metal) and are flimsy!
the problems are: 1. they will only allow a 2" max mat (so larger pieces look ridiculous) and 2. they cut their plexiglass short!!! you have to rig up a system on the backside with wire and hangars to pull the frame together tight enough so the plexiglass doesn't fall out!
I contacted them and they said yeah, you have to secure the back....WHAT? so they are aware but will not alter their frame assortment or plexiglass cutting protocols. ok.
This was the case on all (3) frames so it wasn't a one-off.
SLIPSHOD all the way around - flimsy metal frame and no attention to detail on the plexi.
shop at Americanframe.com or frameiteasy.com - you will not be disappointed!

19 November 2025
Unprompted review
Rated 1 out of 5 stars

They took my payment and did not deliver

They took my payment, said the product would be delivered and then nothing. When I called, they said its out of stock and they have no idea when it will be in stock. They had no intention of letting me know and it was for my daughter's wedding. POOR BUSINESS! Dont order from these people unless you want to get ripped off.

22 April 2026
Rated 5 out of 5 stars

Easy Site to Navigate

Easy to find a very specific type of art frame I needed for three deep-set stretched canvas paintings. I haven't received the frames yet, but the finding, selecting and ordering via the website was quick and easy and pricing wasn't too bad.

8 May 2026
Rated 2 out of 5 stars

Average

Love the look of the frames. However, I had to assemble all 6 frames from scratch and it took me forever. Very disappointed in how cheap the acrylic looks after dropping hundreds of dollars. Wish I would have gotten non glare acrylic - but that would have cost even MORE and they’re already expensive.

26 April 2026
Rated 1 out of 5 stars

Order Still not Shipped well past delivery date

When I placed the order, it was guaranteed “Mother’s Day shipping” so the item was supposed to be here prior to Mother’s Day. It is currently Saturday, the day before Mother’s Day, and my item has not even shipped yet. Why advertise Mother’s Day shipping at all?

2 May 2026

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