Pics2posters Reviews 

1,009
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including posters, canvas prints, and framed items, noting the true-to-original colors and clarity even in enlarged photos. The ordering process is frequently highlighted as easy to use, with many options available for customization, and the delivery service is often described as fast and efficient, with items arriving well-packaged. Reviewers also commend the excellent customer service, with staff going above and beyond to assist with orders, rectify mistakes, and provide personalized support. However, some customers also noted issues with product quality, such as blurry images, squashed prints, and frames that did not match the advertised appearance or felt cheap. A few other people also felt that the customer service was poor, leading to a lack of confidence in using or recommending the company's services.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent quality of paper,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of... See more

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and recommending the... See more

Order

Customers had positive experiences with the ordering process, finding it easy to use and offering many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the swiftness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with... See more

Rated 5 out of 5 stars

Excellent quality poster. I’m very happy with the service. The ordering process is easy to use and once you’ve uploaded your photo there are many options to choose for the final print. The site recom... See more

Rated 5 out of 5 stars

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and hav... See more

Rated 5 out of 5 stars

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the q... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,009)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am a returning customer

I am a returning customer and again I am thrilled with my enlarged photo print 😍
The best customer service , great value and the perfect end result product - highly recommended!

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Service & Quality

Fabulous customer service and quality. Really easy to use website where you can upload and tweak your images. I ordered 6 panoramic enlargements and 4 medium-sized canvas’s. Gail queried my order as one of the image sizes was a little small. She also gave fantastic advice about providing a white edge to make mounting much easier.
My order was then quickly processed and wrapped with everything arriving via Royal Mail’s next day delivery.
I’m really pleased with the quality -they all look absolutely fabulous and I’ve already hung 6 of them! Gail was superb - giving great advice and recommendations above and beyond what I’d expected. Will definitely order again.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic- great customer service too.I’ll look forward to being a repeat customer

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

Thank you so much for getting our prints to us so quickly! After a special request for a quick turn around, our order arrived only two days after making it! The quality is great and your customer service is second to none! We will definitely use you again in the future.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Easy experience from start to finish

It was very easy to upload my photos, during the ordering process it recommended enhancements to my prints for a little bit extra. Delivery was within the time frame, even with it being a bank holiday weekend. My prints are excellent quality, I love them.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

I wanted a film poster of a specific…

I wanted a film poster of a specific film . It was so expensive. Then I came across pic2poster. Amazing, I am so happy with my purchases. I have ordered 3 and I would highly recommend them!
Fantastic quality and vibrant colour. Can't wait to order again 😊

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Just ordered and received our wedding photos, I can't stress enough how amazing they are! We ordered 8 x photos of various sizes and unbeknownst to me, 3 of the photos I uploaded weren't of a good quality. Rather than them just printing what I ordered, Gail emailed me to say they would be grainy when printed so I sent her alternatives and they came this morning faster than what was stated on the website. We will definitely use this company again! Great customer service 👏 😀

27 July 2023
Unprompted review
Rated 1 out of 5 stars

A complete con- AVOID

A complete con!
I ordered a next day poster. I did not receive a email confirmation and when I checked my bank account I had been charged twice. AVOID!!

13 July 2023
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi,
I'm afraid I cannot look into this further for you without an order number or name. We are currently not offering a next day delivery service due to delays and issues we have been experiencing with Royal Mail.
We certainly will not charge you twice but, occasionally, the transaction may be showing as paid and also pending. This is down to your bank and the pending transaction will drop off your statement within a few days.
If you email me at sales@pics2posters.co.uk, I will look into this further to see what is happening.
KR
Gail Fisher

Rated 5 out of 5 stars

Great Service

I sent a large family group image to the pics2posters for printing. I was contacted by Gail as, while checking the image prior to printing, she had found a mark on the original. That was therefore rectified before printing and the print I received was well packaged and perfect.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Spectacular service

I’m elated with my print, it’s just as envisioned! The customer service was above and beyond. Thankyou so much for your patience and time, it was a pleasure to order from you.

29 April 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service…

I happened to stumble on pics2posters while doing an online search for photo prints, how lucky was I.

I can’t thank Gail enough for the amazing customer service I received. The time and effort she provided was outstanding and the photos that arrived yesterday were lovely and so well packaged. They were just what I wanted.

Needless to say that as a result of the service received, I will definitely be using them again in the future and will recommend to my friends.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality with great customer care

I've used pics2posters.co.uk a few times now for colour prints. As a graphic designer who deals with print on a daily basis I am REALLY fussy!

Each colour print has been 100% perfect.

Also, I made an error on one file, contacted customer care and spoke with Gail, who immediately froze my order. I emailed a replacement image. All sorted with minimal fuss. Prints arrived 2 days later!

All round excellent service,

29 March 2023
Unprompted review
Rated 3 out of 5 stars

My experience not the best

My experience was not the best. I ordered 4 pictures 50x40 black & white...I don't like the quality, it looks like blueish colour 😒 I don't like how it looks .. I paid £33.00 and my pictures going to the rubbish 🗑 😒. Sad experience. Others costumers reviews are good.. may it's my problem be creating those pictures..but...big NO... very overpriced!! I have already had my prints reprinted elsewhere.

22 March 2023
Unprompted review
Pics2posters logo

Reply from Pics2posters

Good Morning Rita,
I have had a look through our emails and I can see that you haven't contacted us about any issues you have had with your order. We will always sort out any problems if we know about them.
I have also looked at your order. You didn't order 50 x 40cm prints. You ordered 1x A3 and 3x 30 x 40cm prints so I am wondering if you just ordered the wrong sizes? The images you have sent in are good quality. However, they are all quite dark and, as you opted out of the image enhancement option, we have printed them exactly as they are. They would certainly benefit from brightening up. Black and white images are printed using a "greyscale" profile which uses black and grey inks. I cannot see any blue tones in these images and therefore suspect it is the darkness in the images that you are not happy with and probably the sizes.
As mentioned above, if you had let us know when you received them, we could have sorted this out for you.

Kind Regards

The Print Team @ P2P

Rated 5 out of 5 stars

Excellent

The quality of their prints is absolutely amazing. Much better than other companies. They are a bit more expensive but they're definitely worth the price. Their customer service is also second to none. I've contacted them a few times now for advice and they've come back super quick and are really helpful.

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant job…

I purchased a poster size picture for my sons streaming channel and the quality and printing was out of this world.
I honestly never expected such a fantastic result and will definitely be coming back in the future for more prints.
Thanks again for the brilliant job!

18 February 2023
Unprompted review
Rated 5 out of 5 stars

The BEST customer service and quality

By the time I came across pics2posters I had had SO many issues with other well known companies trying to get some prints completed for my daughters playroom. Admittedly I am a perfectionist and I was concerned that what I wanted could not be achieved, however pics2posters thankfully proved me wrong! Aside from the high quality product I received, the customer service is what stood out for me. Gail was truly amazing in making sure she understood what it was I wanted and she was very knowledgeable. Her communication was fantastic. I really can't recommend this company enough!!

13 February 2023
Unprompted review

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