I told this company what i want and…
I told this company what i want and that's exactly what I got
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I told this company what i want and that's exactly what I got
Our pattern concrete driveway was transformed by the very helpful and hard working men that we dealt with. We never would have believed that it could look like new again after all these years. Highly recommended.
We were recommended to this outfit by the company who originally laid the pattern imprinted concrete on our drive, as they don't repair or refurbish their own work!
The drive had cracked and the colouration had become extremely varied.
The owner of PICR came and viewed the drive and agreed that it could be refurbished by filling the cracks "which will virtually disappear when done" and on his recommendation, to re-colour the drive in full black.
We paid a deposit and agreed when the work would start.
Well, we made a huge and a very, very expensive mistake!
The work was completed and looked fine. We kept vehicles off for seven days as recommended, as well as waiting for it to rain on it, allowing only foot traffic after 24 hours. The reason we were told, was to allow it to harden, to allow the rain to tone down the harsh newness but particularly because running vehicles over it with hot tyres would risk damaging the surface!!
It's a drive for goodness sake!!
Well sure enough a few weeks in and parts of the surface colouration was liting off and not just where vehicles drove over it. In addition, the "hidden" cracks were more obvious because dirt from rain was settling in the cracks and making them even more obvious.
I contacted PICR and he came out and agreed to recoat the surface, but it would have to wait until into the spring of this year for the weather warm up. So in spring of this year (2022) the drive was recoated.
We abided by the same conditions of keeping vehicles off, etc. and a few weeks later the same problems occurred only this time even more so. The drive now looks an absolute mess.
I tried contacting the owner, but he now refuses to speak with me or via text.
He has removed his Facebook profile and seems to have dropped off the face of the earth.
Please accept this as a warning. Be very, very wary of using PICR. On your head be it. You have been warned
Poor workmanship and very poor communication. Our concrete imprinted driveway was repaired/resealed by the company. The colour was nothing like the rest of the drive and I was assured it would eventually blend in. It never did and stood out like a sore thumb. Around 3 weeks after the work was done the repaired areas started to break up. It took numerous emails, phonecalls and 9 months for him to come back and re-repair. In Paul [the owner's] own words he had 'strung me along' - I couldn't believe had actually said that! He kept saying he couldn't do it due to the weather but the weather was fine for much of that time. It started to break up again within around 3 weeks of the re-repairs. I paid £1600 for a very poor job and a lot of hassle.

Reply from Picr
Refuses to issue refund for deposit, even after making a telephone statement that this IS refundable and that it will be done. Nowhere on any paperwork is it indicated that deposits are non-refundable.
Incidentally, the work was cancelled as the company cashed my deposit cheque, then did not contact myself to conduct the work, as outlined on the paperwork.
Paul (owner) is then very rude when trying to pursue this refund.
I would suggest you do not seek business from this company.

Reply from Picr
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