Pilot Insurance Center Reviews 147

Great service and saved me money on my renewal.

Fast, efficient, relevant and affordable.

Great attention to detail and quick response to questions

Genuine care and effort to help.

Replaced AOPA group term policy that already went up. This on is level term and fixed for term.

Always had someone to talk to throughout the entire process. Accomodating and helpful 100% of the time.

Blair was nice and worked hard at finding me the best deal she could

Great communication. Kept me updated throughout the process of placing the policy.

The Pilot Insurance Center was incredibly helpful in getting my life insurance policy placed. They guided me through every step of the process and made what could have been a complicated experience very straightforward.

What I especially appreciated was their balance of professionalism and friendliness. They kept me on track when I fell behind on documentation without ever making me feel pressured or judged. Instead, they gave me the right nudge in a supportive way, which helped me move forward and get everything completed.

I truly value their patience and dedication, and I wouldn’t hesitate to recommend them to anyone looking for life insurance.

Fast, friendly and responsive.

Overall really responsive and usually good to answer questions, specifically Brianna and Kris.

I won’t mention names to save face out of respect, but the only concern to not give 5 stars is that customer service reps are not the most helpful with giving clear explanations and compassionate answers to questions I’ve had on forms to complete.

The general demeanor of customer service has been more like: “this is straight forward” and you should know how to fill this out without clear instructions.

I’d suggest that you pre fill any known forms as much as possible to avoid churning between customers and agents going back and forth. This is how I’ve seen other professional forms be handled so the customer can simply sign the dotted line.

Overall a good experience but I’ve had added friction in a small volume of interactions that could easily have been avoided.

Helpful and patient. We ran many variation of the policies. I couldn't find anyone to beat the price for coverage offered, I checked three alternatives to be sure.

It was very easy to work with the Pilot Insurance Center. Bri was very responsive and knowledgable!

Very helpful guiding through changing life insurance policies and complete follow-through to the end

These folks were so great to work with! Explained things to me in terms I could understand and always willing to answer my questions. They were so incredibly patient with me! They kept me updated on the status of my application and what to expect so nothing was a surprise. I'm grateful to have found these good folks at Pilot Insurance Center. I won't go anywhere else without them. Shout out to Alan Meyer for being awesome!

Very thorough and helpful! The team kept me up to date on everything from start to finish and answered any questions I had!

Simple and straightforward

Customer service was respectful and patient.

Brianna was very knowledgeable on pilot specific issues that arise with life insurance and was able to get me the policy I needed with a carrier at reasonable rates.

Blair was very responsive in the following days and answered all of my questions/emails thoroughly and in a timely fashion.

Thank you!