Double charged me for a survey
Double charged me for a survey. I tried out their service and got one survey which I paid for, but then they double charged me !. I reached out to support who asked for details and then never ever responded, thats not right !
Update I was asked by Picfu to provide them more details
I sent them the exact order number! And yet they can’t find it apparently ? Nonsense
I literally gave you the exact order number as proof
So please stop trying to make out this experience isn’t genuine as it is
Edit
Well your invoice states 762049 under Mark Colclough, I have it in front me. I have 1 invoice thats one invoice and two charges for it !
Since you have not refunded me, tomorrow I will do a chargeback for services not provided and then you will see it and wont be able to deny it will you
Reply from Pickfu
**As a reminder, you can reach out to our team directly support@pickfu.com or info@pickfu.com with a copy of your invoice and the contact details that your account is under and we are more than happy to make things right, but until you do that, we aren't able to help.
Update: Unfortunately the information you shared with us is not valid- the order number you shared is not in the correct format we use and none of your contact details pull up any records. If you have another account, we're happy to continue working to remedy this for you.
We're so sorry you feel this way and have shared this feedback with us in order to improve. However, after digging into this issue and account with the email attached to this review, there are no orders or charges linked to your account. We work hard to make sure everyone who uses our services receives helpful insights and getting this level of service is unacceptable as the lead for our customer team. I also went through conversations and could not find a chat with this email address either. We still want to make things right so if you have a different account for me to look into, please email us directly at info@pickfu.com.