Pickfords Reviews 12,578

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional demeanor, making the moving process smooth and stress-free. Many highlight the excellent customer service, noting the clear communication, understanding, and patience from move managers and office staff who guide them through every step. The overall service, including packing, delivery, and international moves, is frequently described as seamless, efficient, and well-managed, with items arriving safely and on time. However, some customers also noted issues with communication, such as unreturned calls or missed appointments for box collection. A few other people also felt that the number of packers was insufficient, leading them to do some packing themselves, or experienced damage to property and belongings, along with a perceived lack of care from the moving team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many customers describing it as excellent from start to... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that operations were a thorough... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a great, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved with Pickfords and couldn’t have asked for a better experience. The crew were incredibly helpful and efficient throughout. Terry and Kamil did a fantastic job, handling everything... See more

Rated 5 out of 5 stars

Every step was made so easy and they guided me through each one. Nothing was too much trouble for them. From the initial survey by Danny, the amazing communication from Emma and the care shown to my p... See more

Company replied

Rated 5 out of 5 stars

The crew who moved us were fantastic, really friendly and helpful, really looked after us. Think the driver was called Paul (Co Co), the young chap was a lovely guy and deserved a far better wage tha... See more

Company replied

Rated 5 out of 5 stars

First half of the removal, i.e. the pick up has gone really smooth. I thank the team that came here to pick up the furniture. They were friendly and incredibly professional, punctual, efficient. I... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Packaging Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
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Rated 5 out of 5 stars

Smooth move

The Pickford team were excellent - from the initial survey by Paul we were put at ease that nothing was too much trouble. Charlotte helped us handle the formalties/logistics - explaining everything clearly. The 5 day move was handled smoothly by Nick, Harrison and Brian (with a few others along the way). It was hassle free and we cannot recommend them highly enough.
PF26016426-01

1 May 2026
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Reply from Pickfords

Hi Julia,

Thank you for choosing to move with Pickfords and for the lovely 5 star review. I am pleased to hear you felt the team were excellent and that nothing was too much trouble for them. I will ensure your kind praise and comments are shared with everyone involved.

Thank you also for your recommendations and all the best in your new home.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Made our move very easy with a great…

Made our move very easy with a great move team on the day and excellent move manager

1 May 2026
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Reply from Pickfords

Thank you for taking the time. We are so glad we made your move easy and will share your feedback with the team.

Kind Regards

Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Great service

Great service and well looked after by the team

27 May 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time. We are so pleased your move went well and will share your feedback with the team.

Kind Regards

Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Thank you Pickfords

Moving is always stressful, but Chantelle and Andrew at Pickfords made our move from NY to the UK as smooth and easy as possible. Every step of the way they were there to answer our questions and calm our nerves. If we ever have to move again, I would use Pickfords in a heartbeat.

30 May 2026
Unprompted review
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Reply from Pickfords

Thank you for your kind review. We’re so pleased to hear that you found the service easy and straightforward. It’s great to know our team was helpful and friendly and helped you through the process.

Kind Regards,
Adam Wilding
International Sales Manager

Rated 5 out of 5 stars

Pickfords worth every penny

Choosing Pickfords to handle my move was the smartest decision I have made in a long time. They are professionals who are the best at what they do. Their full-packing service is worth every penny, from the peace of mind of knowing that all your possessions will be transported safely, to the speed and efficiency with which the task is completed, and culminating in the convenience of having the boxes labelled clearly and grouped helpfully for smooth unpacking. The staff are very reliable, friendly, flexible and very eager to please. In short, I cannot recommend Pickfords strongly enough: experience and expertise is a winning combination.

27 May 2026
Unprompted review
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Reply from Pickfords

Thank you Frank for taking the time out to share your recent moving experience and for choosing to move with Pickfords. I am pleased to hear you were happy with the service received and that you felt you received a professional, efficient, friendly and flexible service. I will ensure your lovely comments are shared with all.

We wish you all the best and thanks again!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

excellent service

excellent service, very responsive and professional

26 May 2026
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Reply from Pickfords

Thank you for taking the time. We are so pleased your move went well and will share your feedback with the team.

Kind Regards

Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Excellent service

Excellent service. The most competitive quote we had. The move was managed by Kellie who was brilliant and super helpful every step of the way. On the day the moving team were excellent. Really friendly and speedy, couldn’t have asked for a better service. Definitely recommend

PF26027355

22 May 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is brilliant to hear that the the whole team provided a service to be proud of, we will ensure these comments are shared with them.

Thank you for the recommendation. We wish you all the best in your new home.

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly and polite staff. Despite being the hottest day of 2026, they kept powering through and found solutions

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Guys were brilliant

Guys were brilliant, nothing too much trouble. Their lifting skills were amazing 🤣. Quick and careful at the same time.

22 May 2026
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Reply from Pickfords

We're so happy to hear our team provided such brilliant service and I agree, how they manage to move what they do is amazing.

Thank you for your kind words and I will pass on your kind words to all involved.

Kind regards,

Mhairi Anderson
Group Manager.

Rated 5 out of 5 stars

Removal and storage

Everything was well planned and executed. Communication was excellent throughout the process. All staff were very helpful, knowledgeable and polite. A great experience.

21 May 2026
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Reply from Pickfords

Thank you for your wonderful 5-star review! We are so pleased to hear that your experience was excellent and that our team was helpful and knowledgeable.

We will pass on your feedback to all involved.

Kind regards,

Mhairi Anderson
Group Manager.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. From Kellie the Move manager to all the delivery crew the operation was a thorough success and it made our moving house so easy and stress free!

14 May 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is great to hear the whole team provided an excellent service right from the first enquiry.

We wish you all the best in your new home.

Rated 5 out of 5 stars

Easy and straightforward service

Easy and straightforward service. Team was helpful and friendly and the packers were efficient on the day

28 May 2026
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Reply from Pickfords

Good Afternoon,

Thank you for your kind review. We’re so pleased to hear that you found the service easy and straightforward. It’s great to know our team was helpful and friendly, and that the packers worked efficiently on the day. We really appreciate your feedback.

Many Thanks
Mhairi Anderson
Group Manager

Rated 5 out of 5 stars

Great service- personable and speedy

Great service- personable and speedy. Got our whole flat packed up, driven to our new house, and all boxes put in the right rooms in less than 6 hours, with nary a broken plate to speak of.

Easily some of the best money I’ve spent during the whole house buying process, I will never move without a moving company again.

PF26031324

23 May 2026
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Reply from Pickfords

Hi Mr Currie,

We are so happy to hear about your positive moving experience! It's wonderful that our team provided such efficient and careful service. Thank you for your kind words and for choosing Pickfords for your removal.

Best wishes in your new home.

Kind regards,
Laura
Newcastle Customer Service Manager

Rated 5 out of 5 stars

Wonderful experience with Pickfords!

We recently moved with Pickfords and couldn’t have asked for a better experience. The crew were incredibly helpful and efficient throughout. Terry and Kamil did a fantastic job, handling everything with care and completing the move quickly, with no damage at all.
Ahead of the move, the packing materials were delivered on time, and the team member took the time to patiently show me how to pack items properly to avoid any issues. Collection of the materials afterwards was just as prompt, which made the entire process smooth and hassle-free.
Overall, a seamless and well-handled move from start to finish.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great movers

Pickfords team delivered excellent service, from start to finish. Everyone was helpful, organised and very efficient. Highly recommended. PF26022917

28 May 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always aim to provide a first class service right from the initial enquiry. It is brilliant to see this has been reflected in you experience so far.

If you need anything whilst in store do not hesitate to reach out to your move manager Jade.

Rated 5 out of 5 stars

Team was punctual, polite and thorough

Team was punctual and polite

27 May 2026
Unprompted review
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Reply from Pickfords

Good Afternoon,

Thank you for your feedback, we are pleased to hear the team was punctual and polite. We look forward to assisting you further.

Many Thanks
Mhairi Anderson
Group Manager

Rated 5 out of 5 stars

Stressless removal

We recently received the return delivery of our furniture from Pickfords under reference PF25042143-01, and I can honestly say the service was outstanding from beginning to end.

In the same smooth and professional manner in which the team originally packed and collected our furniture, everything was returned seamlessly and with great care. Paul, Gabriel and Nick were excellent throughout the entire process — friendly, extremely polite, professional, and highly respectful of both our belongings and our home. They took the time to ensure every piece of furniture was placed correctly and handled everything with exceptional care and attention.

A special mention also goes to Jade from the reception and coordination team, who was consistently helpful, friendly, and always available to provide information and support whenever needed. That level of communication makes a huge difference during what can otherwise be a stressful process.

I would absolutely recommend Pickfords as the number one removal company. Reliable, organised, professional and genuinely customer-focused from start to finish. A superb experience all around.

26 May 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always aim to provide a smooth and efficient service from the first enquiry right through to the final post move follow up so it is brilliant to hear that this was reflected in your experience.

Paul, Gabriel, Nick and Jade will be thrilled with this feedback and we will ensure this shared with them.

We wish you all the best

Rated 5 out of 5 stars

People to rely on

I needed people on whom I could rely.
Leaving my home of 30 years was not easy in itself.
Pickfords moved us twice in the 1990s and based on that experience I turned to them again.
I was not disappointed.
From the quick and positive response by management to my initial enquiry right through to the last box being carried carefully into my new place, the Pickfords team was first class. I recommend them unreservedly.
Anthony

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service for our move from Surrey to Devon.
Communication with Jade was friendly, helpful and timely throughout, as were the efforts of Cosmin and his team, ensuring all went as smoothly and in as stress-free a way as possible. Highly recommended.
PF26022060

20 May 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is great to hear the service was positive from the first enquiry right through to the move itself.

Jade, Cosmin and the team will be pleased to have received such brilliant feedback.

We wish you all the best in your new home.

Rated 5 out of 5 stars

First half of the removal

First half of the removal, i.e. the pick up has gone really smooth. I thank the team that came here to pick up the furniture. They were friendly and incredibly professional, punctual, efficient. I appreciated the stories that the team leader shared with me; he was incredibly professional throughout the two days spent here at my address. Well done guys, I really appreciated it. I would strongly recommend the team!

27 May 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to leave a 5* review.

The team will be pleased to have received such positive feedback and we will ensure this is shared with them.

We wish you all the best with your relocation.

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