Pakistan International Airlines Reviews 

Even one star is too much. I had a very bad experience with unqualified, unfriendly, and incompetent staff.

They refused to give me my luggage and did not offer any compensation.

They left me stranded in Paris at the airport without a hotel, return travel arrangements, or even a taxi.

I was treated unfairly and handled without any valid reason.

Yaadgaar Pakistani staff at Turkey Airport, I bought confirmed tickets to pakistan from UK and had a stopover in Turkey.In August 2024. When ready to fly to Pakistan from Turkey, it was PIA flight. As it was connecting flight went straight to the gates, and was told your tickets are invalid. Shocked beyond belief as I had all the proofs on phone and printed but they said they have no records in there computers, Sorry. Being with my daughter it was v stressing. Went to few different counters and met with various Turkey Airport staff who plainly said no sorry can't help buy a new ticket. Then I went to PIA counter ( even though tickets I bought were from Turkish airline official website) and I talked to the staff on the counter. Pakistani staff there noticed my situation and called the person in charge who looked at our papers thoroughly and assured me he will get me on the flight booked as there was some problem with booking system. He sorted the problem out, issued new paperwork and we were on our gate with boarding passes. The experience that you can count on someone to help you is the best feeling. May God always keep there ways unhurdled aswell 🤲🏽🤲🏽.

Poor an phatatic service never use this service, shame on you

PIA is the poorest Airline ever i travel with. Almost 45 mints Late, uncomfortable seats, very ruddy behaving from Staff. Yesterday i travel with pK234 4Feb 2026, there they took extra money at last counter, before they didn’t check, at the end they told me give us 300aed, only cash, even i pay they didn’t allow me to take my hand-carry to the aircraft.

My flight PK850 from Lahore to Jeddah, scheduled on 14 January at 15:10, was delayed continuously and eventually departed the next day, 15 January at around 09:30, resulting in a delay of more than 18 hours.
Initially, PIA staff kept telling us that the aircraft had a technical fault and a part was coming from Karachi. Later, after repeated delays, around 11:00 pm we were told that the flight was cancelled due to weather conditions and would operate the next morning. This explanation was very hard to accept because flights were operating normally from Karachi airport at the same time.
Throughout this long overnight delay at Lahore airport, the behavior and support from PIA ground staff was extremely disappointing. No food, no refreshments, and no hotel or rest arrangements were provided. When passengers asked about food or accommodation, staff simply responded that “we have no budget.”
I was forced to spend the entire night inside the airport, without any assistance, and to make matters worse, I was in the state of Ihram, which made the situation physically and mentally very difficult.
This level of neglect during such a long delay is unacceptable for a national airline. There was no clear communication, no care for passengers, and no sense of responsibility shown by the PIA staff.
I expect PIA to take responsibility for this poor service and provide an explanation, a formal delay certificate, and appropriate compensation or goodwill for the hardship caused.

The worst airline. Poor service. Often late. No accountability

I am extremely disappointed with the service provided by PIA on my recent flight from Multan to Jeddah. Three of my bags were not sent on the flight, causing me significant inconvenience and stress. These bags contained time-sensitive items that I urgently need, and the delay has disrupted important plans.

What’s even more frustrating is the lack of proper communication and assistance from the airline staff. Passengers trust the airline to handle their belongings responsibly, and this experience has been far below acceptable standards.

I urgently request PIA to locate and deliver my bags at the earliest possible time. This situation has caused unnecessary hardship, and I expect a prompt resolution along with improved baggage handling practices in the future.

Disappointing Experience in PIA Premium Economy Class. I recently flew with Pakistan International Airlines (PIA) in Premium Economy Class, and unfortunately, my experience was very disappointing.

The seat mechanism was faulty, and the recline function did not work at all. My seat remained completely upright for the entire 14-hour flight, which caused severe back pain that lasted for several days after the trip. Additionally, the seat pocket was torn from the base, so I couldn’t even place my belongings properly. The in-flight entertainment system was not working, and despite repeatedly informing the cabin crew, no solution was provided. What made the situation worse was that the staff seemed dismissive and even made fun of the issue instead of handling it professionally. For a class advertised as Premium Economy, the overall quality and service were extremely poor. I expected more comfort and reliability, especially given the higher fare. This experience has left me very disappointed and hesitant to travel with PIA again unless there are significant improvements in aircraft maintenance and customer service Standard. the high price didn’t match the poor service and facilities.

Dear Pakistan International Airlines Customer Service Team,

I am writing to commend the exceptional service I recently received on one of your flights. PK0783 I never anticipated a trip could be better, but the experience was truly five-star.

I had a similarly excellent experience traveling with PIA back in 2019, and this most recent journey reaffirmed my positive impression. I was particularly impressed by the sincere hospitality and accommodating nature of the cabin crew in Business Class. While I cannot recall every name, they were wonderful and left me truly speechless.

I would like to especially thank Afshan (spelling uncertain) and Aliya for their outstanding service.

A heartfelt thank you to the entire crew for making my trip so positive.

Sincerely,
Maliha.

I am giving this review while waiting in waiting area as my flight from karachi to skardu has been cancelled and not because of weather as flight from isl is going and as i confirmed from pia staff its not because of weather. Now i booked expensive flight which costed me almost doubled due to direct flight and when i came to airport then i came to know about it. Now i my hotel is missed. I have to stay in a hotel in isl and dont know what tp say. Worst flight in my opinion.

A good service an better experience with PIA and this airline is my homeland Airline.I love with PIA.

Very bad service. They delay flights most of the time and we cannot do anything but complain about it.

PIA is by far the most disastrous airline ever, I am absolutely appalled by PIA. I am born and raised in Pakistan and have travelled through PIA a couple of times from Toronto to Lahore and Islamabad and they have always created messy issues with the flights and their timings. My family's flight recently was canceled without any notice, which was supposed to depart on 21st October, 2025 from YYZ and on top of that they decided on their own to to reschedule it for November 6, after a crucial family wedding we were supposed to attend on October 23. My mother has recently undergone a heart transplant, and despite having travel insurance, the dates that are mentioned on the paperwork, it is just so hard to deal all of that again. PIA shows not a shred of concern for her health or safety.
The airline does not call, does not inform, and treats customers like absolute trash. There is no accountability, no empathy, and no respect for passengers who have already paid for a service. There is no accountability, no empathy, and no respect for passengers who have already paid for a service. This is beyond unacceptable. They keep on cancelling flights and book them as if people are going to be following their rules only, and people got no life. PIA has demonstrated total negligence, complete disregard for customer wellbeing, and shocking incompetence. If you value your time, health, or peace of mind, stay far away from PIA — they are unfit to operate and incapable of providing basic customer care.

Worst worst worst airline
Strongly recommend don't go for it
As I was very excited and waiting for pia to reopen but I waste my time.
Weakest online services working like computer 🖥️ in 1876
Change the prices every second when you book it

Worst airline service always flight delayed for 5 to 6 hours, for the same reason operation services. Shame on PIA management if you can't run airlines than why distributing customers. Go to hell with this Haram benefits and salary which you get from PIA.

Cheap people at the airport don’t listen and don’t help

I am very happy with the services of PIA Airlines, especially the courteous staff and their hospitality. The food quality has also improved, making the travel experience much better day by day travelling finding lots of improvements better way I must say appreciate the staff services and the way they serve you is outstanding respect and care.

Pathetic disrespectful staff and stupid management, making u feel hostage as if they're taking you for free. Worst mistake to fly with PIA check in staff have no manners. Just taking pay, no customer support. Baggage Check in counter was trying to extort money out of me by not letting me check in with my own baggage which was in the limits of my 30kg limit. It totalled 20 kg but he refused to let my baggage check in and demanded 10,000. Approached The section manager and he was even more ill mannered and refused to listen to the complaint to solve issue. Govt employees getting paid to do nothing. No customer care, inflated egos of pathetic staff. Never Fly PIA