I have ordered canvas prints on a couple of occasions, and both times, the print quality and colour were not great. For example, a person with black hair, had lots of blue tones, and the clarity w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The photo books are very sturdy and look great. Theyre a much better way to display your memories rather than just printing bundles of photos which get mixed up and mislaid. The only annoying part is... See more
Ease of use of website, quick delivery, print colours were bright and the print itself was very clear, all positive. The choice of a white block really worked well with the chosen photo. If ordering a... See more
The photobook turned out lovely. I was very pleased overall. However I didn't edit out a small text box with a sample date as I didn't see it on the cover. The system should have alerted me to the f... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- photobox.ie
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3.5
Average
8K reviews
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Reply from Photobox
Hi Bryan! We are sorry that you still have not received your picture.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Kind regards, Photobox
Disgusting and incomprehensible…Disgusting and incomprehensible service!!! No help at all!!!
Disgusting and incomprehensible service!!! No help at all!!!
8 June 2026
Unprompted review
Reply from Photobox
Hi Zoja! We are sorry that you are not happy with the service provided.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
Once again, thank you for bringing this matter to our attention and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
A Farewell Gift That Never Arrived in Time
This has been one of the most frustrating online shopping experiences I have had.
I ordered a photo album as a farewell gift for a close friend who is leaving Ireland after many years. This was not a last-minute purchase. The album cost €90 plus €10 for delivery and contained precious memories collected over years of friendship.
After placing the order, nothing happened for 9 days! The album only went to print after I contacted Photobox and followed up myself. Had I not reached out, I genuinely wonder how much longer it would have sat there untouched.
Once the album was finally dispatched, the problems continued. The promised delivery date came and went, and the tracking has shown the package stuck in customs for a week with no movement and no meaningful updates.
Customer service has been equally disappointing. The live chat left me waiting for over 40 minutes without any response when i finally gave up. When customers are already dealing with significant delays, being ignored by support is simply unacceptable.
I understand that customs and couriers can sometimes cause delays. What I cannot understand is why it took 9 days for the album to even go to print, why customers are not proactively informed when there are delays, and why support is so difficult to reach when something goes wrong.
The most upsetting part is that this album was created for a very specific occasion. A farewell gift cannot simply be given weeks later when the moment has passed. The value of the gift is tied to the occasion, and Photobox’s delays have completely undermined that.
For a company that markets itself around preserving memories and creating meaningful gifts, the service I received has been deeply disappointing. A €100 order, missed deadlines, poor communication, unresponsive customer service, and a gift that did not arrive in time for the event it was created for.
I cannot recommend Photobox based on this experience.
22 May 2026
Unprompted review
Reply from Photobox
Hi Masha! We are sorry that you are not happy with the service provided especially as a farewell gift did not arrive in time.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
Once again, thank you for bringing this matter to our attention and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
Extra fees when delivering to Ireland.
16 May 2026
Reply from Photobox
Hi Felini!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We truly apologise for any inconvenience caused by the unexpected extra fees you encountered when having your order delivered to Ireland.
Please note that due to standard international shipping regulations, customs processing, and local tax requirements between the UK and Ireland, certain consignments may incur additional import duties, VAT, or carrier handling fees upon arrival in the destination country. These charges are determined entirely by local customs authorities and the delivery network, rather than by our company directly.
We would like to make this right for you, so please feel free to reach out to our customer support team directly with your order number. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Always pleased when I use photobox
Always pleased when I use photobox, I've had issues in the past with products and they are always very quick to either replace the product or give a refund. Such a good company to deal with, and I always order from them. Quality is great and delivered in a quick and timely fashion.
12 May 2026
Your postal dates are not accurate you…
Your postal dates are not accurate you should give the purchaser the correct day that prevents the package not been delivered or left at address.
12 May 2026
Have got lot of photo cubes With…
Have got lot of photo cubes With photos on them which I love Will still get more.
12 May 2026
Amazing book and amazing features to be…
Amazing book and amazing features to be able to add photos and memories!!!
5 May 2026
Appalling
Appalling. Website pretended to be an .ie domain. Once ordered, discovered its a UK website. Waited ages for order, then had to pay customs fee nearly same price as photos. Quality of photos dreadful. Had some printed out different suppliers, these were appalling. Avoid.
2 June 2026
Unprompted review
Reply from Photobox
Dear NJK,
Thank you for giving us feedback. We're really sorry to hear that you were waiting long for your order, that you had to pay customs and that you are not satisfied with your order. This is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, Photobox.
No delivery yet and poor customer service
Placed my order 21st May and still no sign of my delivery. This company use Evri for delivery, and they are notoriously bad. I chose this company for quality but cannot ignore the bad service. I emailed their customer service Friday morning and still no response. I’ve now emailed requesting a refund… I will not use this company again. AVOID!
21 May 2026
Unprompted review
Reply from Photobox
Hello Orla!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We are sorry you have not received your order.
In order to better understand the situation and find an appropriate solution, please contact our customer service through one of the following methods so we can investigate your order. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
Great quality/value
Its actually about the quality of the end product. Eg Google offers print service but the quality is just terrible. This site is intuitive, fast and has a good range of products. Prices are great and like I say, quality is high
6 May 2026
Photobox.ie - Will be charged customs fees!!
In Ireland and ordered via the Photobox.ie site, reasonable expectation not to have to pay additional customs vat and fees which turned out to be twice the value of the prints (over 8.91€!!!). Won’t be paying it, photos can stay with customs. Waste of money. Should be made clear upfront rather than buried in T&C. Close to being dishonest by Photobox. Other companies are able to address customs fees upfront, Photobox obviously chose not to.
UPDATE:
With regards to the reply:
“Orders placed on the Photobox.ie site are processed and shipped from outside Ireland, which means customs charges may apply depending on local regulations”
It’s an Irish domain website shipping to Ireland, there is no expectation by the user to have to pay customs fees!! IOSS should have been used by Photobox (as it has done on previous orders). That said, I’m happy to report that Photobox have refunded in full all custom fees and related charges.
27 May 2026
Unprompted review
Reply from Photobox
Hi Mykl! Thank you for taking the time to write us a review on Trustpilot.
We would like to thank you for taking the time to provide us with your feedback regarding our service.
We are truly sorry that you had to pay customs charges for the product you ordered from us. We are very glad to hear that Photobox has now refunded the full amount of the customs fees and all related charges. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
Once again, thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
Kind regards,
Photobox Team!
Excellent quality product and service…
Excellent quality product and service has always been great
5 May 2026
Excellent quality
Excellent quality
Brilliant value
Great definition in all photos
Highly recommended
30 April 2026
Great value
Great value, quick service and I recently ordered a cushion with photos on and it was awesome!
28 April 2026
Damage pages
The photo quality its really good, but the pages were glued together and damaged when i separated
30 April 2026
What went wrong is simple..I bought…
What went wrong is simple..I bought photos from photobox.ie which should be based in Ireland based on the .ie website, but then received a demand from from an post for an additional 12 euro to cover vat and administrative costs because photobox.ie is based in the UK and therefore the EU customer needs to pay additional charges. UK companies should not be allowed to trade with a .ie unless they are willing to absorb these additional costs.
21 May 2026
Unprompted review
Reply from Photobox
Hello Redmond!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are sorry for the notification you received regarding the payment of customs charges.
In order to better understand the situation and find an appropriate solution, please contact our customer service through one of the following methods so we can investigate your incomplete order. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact). (https://service.storiogroup.com/hc/en-gb/p/contact).) We would be grateful if you could include your order number and a brief description of your query in your message.
Kind regards, Photobox!
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