Photobox Reviews 

I’m so disappointed in Photobox and am writing this to alert others to the problem I am experiencing in the hope they can avoid it happening for them.
Firstly I want to say I have used Photobox for many years. There was definitely a change in the quality of the books a while back but that has improved again lately and the books I have created in the last 12 - 18 months I am happy with.
I have been using the offline creator which until 15th April 2026 had been working well.
On this day I updated a book I have been working on since November. Everything seemed fine. I closed the application, having saved my project. Since then. I have been unable to open it again. It starts to open and then freezes.
I of course then needed to contact Photobox. I could not email directly and had to make contact via online chat and wait for them to contact me.
I heard back with a couple of suggestions which did not fix the problem. I then heard from their IT department who sent more instructions. This time I asked an IT specialist to fix the problem with their instructions.
He was unable to do so. He explained that the problem was with Photobox, that they needed to change the version or provide a work around.
I contacted Photobox again relaying what had been said in the hope I would get help from their IT department. That was last Friday (it’s now Wednesday evening).
I have had no response other than a holding email. I have tried to call and been told I cannot speak directly to the IT department. I have left a number for them to call and assist me without response. So, I can no longer use the offline creator and have lost a project I have been working on for 6 months.

Photobox are difficult to contact and not interested in helping.
My IT specialist noted that other people were reporting errors.
Maybe avoid this company for the time being. They clearly have technical problems. Photo books take a long time to create. It is very upsetting if this is the likely outcome.

I was happy with my book, the photos are of decent quality for a coffee table book but would look at someone else if I was going to display these. Arrived quickly and there were so many fantastic options for the photo book.

I ordered 2 canvas personalised cushions for Xmas gifts. They are amazing. The quality is very good. Nice thick cushions.

I reviewed all the possible companies to see who was offering the best deal on photo books and found that Photobox was offering ‘50% off across the site’. Assuming that meant 50% off everything, I spent ages compiling a photo book for my nephew, but when I came to use the code the message came up ‘Sorry, you’re not eligible to use this offer’. If I had time I would have started all over again with another company, but I’ve reluctantly shelled out for the photo book from Photobox, but won’t use them again.

Avoid scummers I win the free retro print from MC Donald's lottery
Paid for delivery 2.99
After 10 days my order been cancelled , they tucked my 2.99 £ and cancel order ,smelly skunk thieves

I am a retired man in Sweden, i also have cancer, and the first time i bought from Photobox i had problem with them. Now i tried a second time but now they have stolen my money and i have not got my products. A man called Stean SEGBO who is a teamleader send me a mail and should have called me yesterday, he did not.

The worse pictures I have received. Shocked by the quality. I will not use them again even they are the cheapest in the market. What a disappointment.

Quick delivery
Quality of items excellent as always has been my experience

Good and friendly service. Lovely products. Thank you.