Jessops Photo Reviews 11,160

I wish I had read reviews before sending my digital photos for printing to Jessops. Delivery was quick BUT the quality was POOR and despite emailing MANY times, I have not had a response. After one hour hanging on a phone line, I was told my message would be passed on. That was nearly a week ago and still no response.

Jessops are a terrible company
I bought my son a camera for his GCSE coursework .
After six weeks the camera broke. Jessops sent the camera away . After 8 phone calls to customer services and lots of emails, since 3rd March 2020, the camera was posted back to me today , 21/07/2020 . It is missing the battery charger and the lens, I cant even check if they have fixed the camera as it will not turn on . Only two shops are open and customer service are no longer answering the phones . Just a warning to any one thinking of buying from Jessops

Jessops Photo Printing. Submitted the files online. Delivery time was good. I thought I’d use a reputable high street brand to print our wedding photos but the prints were terrible and despite saying they would rectify the issue they didn’t reply to my complaint. The prints are unusable. Don’t use Jessops to print your photos.

I originally planned to use a different service but opted for Jessops. This was mainly due to the ability to upload from my computer where most of my photos are stored.

If I had seen these reviews before my order, I might have made the extra effort to use the other service. However, I decided to wait and give Jessops a chance.

While the photos did turn up quickly and are of great quality (this can vary as older photos naturally have less quality due to the cameras at that time and the size of the photos), I only gave 4 stars.

This is primarily down to customer service. I never received a confirmation email from them of the order or an email when the items were dispatched (I did check that my email address is correct). I did also call in to see if I could cancel the order rather than suffer through possibly waiting a long time for my photos, the guy I spoke to came across unprofessional and I felt like I was wasting his time as though he had something better to do.

An error I will admit on my part that I missed is that you can't cancel an order. At all. So you sort of forced to wait regardless.

Overall I received good service but definitely feels like a gamble. Plus the lack of communication doesn't help. While I wouldn't suggest not using using the Jessops photos service, it wouldn't necessarily be my first choice either. Especially not with something so valuable as family photos.

Avoid. Non-existent Help. Helpdesk have been ghosting many customers on all contact channels for weeks now.

I am still trying to get delivery of an order paid for on 11-Mar-20.

I ordered a large number of 6x4 prints from Jessops. I am so disappointed with the quality of them. They are absolutely rubbish and I spent a considerable amount of money. They are so poor that I cannot put them in the albums they were intended for. I have tried to contact them on numerous occasions to explain but they have completely ignore me. Shocking service all round!

I placed an order on 28th May 2020 of photo prints and a photo mug. The photo prints arrived however I had ordered 13 prints but had only been sent 12 prints so 1 short. I contacted Jessops on 3 occasions and have still not had any response regarding the missing photograph. Poor response time will not be using them again.

Ordered some accessories from jessops online with a delivery date of 5 days. Items did not arrive so I sourced elsewhere. I called the customer service line to cancel order as it had not been dispatched as yet, as advised to do by jessops, no calls were being taken and had a message to email jessops customer service to cancel order. I did this promptly. I then, the next day, received an email saying part of the order was being dispatched. I emailed again saying to cancel the rest or the order which had not been dispatched. I then, the next day again received another email saying they were dispatching the rest of the order! Despite emailing and trying to call jessops, I have now ended up with double the accessories that I needed and jessops failed to abide by their own cancellation process. Yes they can use the covid pandemic as an excuse but so many other companies can get it right.. why cant they? I can send it all back but at my cost and waste of more time. I will never buy another item from them, I'm sure they wont miss my custom but I have been shopping with the for over 20 years but no more.

Made a large order, I expected delays in delivery - but it has now been 1 month with no replys on email, phone, their website, facebook or twitter. Their website states orders are been fufiled and customer services are available during this crisis but neither seems to be the case - if no responce is forthcoming then ill need to approach traiding standards as the lack of communication is unacceptable

Tried Jessops for 6 x 4 prints and impressed with the quality. Did a side by side comparison with a PhotoBox premium 6 x 4 print of the same image - and big difference in quality. Better colours, greater shadow detail, and sharper image. Prints arrived in 5 days. Agree with some of the other reviews that the photo management and upload isn't that slick, but print quality is what matters to me.

We ordered some prints back in March - nothing arrived. I got in contact with Jessops who said that they would reorder for me; however, I would need to reorder my photos. Apparently my "files were corrupt", so that meant I would have to re-upload all of my photos, which took a lot of time and effort. After VERY slow communication, they agreed to replace my order; however, 2 months later I am yet to recieve anything. Communication has completely stopped. Very, very disappointed - will never order from Jessops again.

Shame I can't do no stars!
Ordered photos online and was sent someone else's photos. Very tricky trying to find someone to talk to but I eventually got an automated email reply saying they would get back to me "In due time". Does nobody at their office understand the concept of manners and customer service? I don't know what In due time actually means as I am still waiting for a reply 3 days later. A reply, not a resolution, a reply!!!! In the mean time if you have lost your photos of a rock band, It might be the ones I have here. Does anyone have the pictures of my son?

I ordered some 5-7 day 6x4 photo prints and still haven't received them. Their website is terrible. With the 'contact us' page not working and 24/7 live chat inexistent, I had to contact Jessops through twitter. (The Jessops photo twitter account, which is linked on the site, is non-existent. I had to contact Jessops' main account). It felt like I was dealing with a very dodgy and unreliable company. I am still waiting on a response from an email enquiry, which I have got an automated reply but nothing else. It has been 8/9 days since the original enquiry. No information regarding a refund or reshipment of the order.

I understand shipment delays may occur due to the current climate, but complete unresponsiveness makes it feel like a scam.

I would like to complain about the very bad service I have received from Jessops Photo. I ordered a mini photobook on 29/3 and although I received a email to say the item has been dispatched, I never received it - looks like there is a history of this going on reading other reviews. Having spoken to Jessops Facebook page, somebody keeps saying that they are awaiting for the tracking no and this has been going over for nearly 2 weeks now. I appreciate the challenging times but am extremely disappointed that I never received my photo book which was a present for my family. Please be aware before using this service. I have lodged a formal complaint with Jessops and they keep deleting my emails requests - SUCH BAD SERVICE

Very unhappy, left 7 precious negatives from a family history project for photo scanning with Jessops Bristol Cribbs Causeway in December 2019. After Christmas, the store closes down at short notice and I have been trying to retrieve my order ever since. Have phoned Jessops Customer Service 3 times and each time the response is "the order is with the developers and they will send it on to me". Still nothing and very anxious about my family history negatives.
Received photos and scanned images over 1 year after I left them at the store.

I ordered a new Olympus Pen F on 28th January for delivery by 30th January. The camera arrived late.

When I received the camera it was obviously not new. The packaging was aged and there was pronounced damage to the baseplate, heavy scratches and white plastic stuck onto the base. The camera was still running Firmware release 1, which was superseded in 2018.

On contacting Jessops it turned out that the camera was indeed not new but was an ex-demo camera and possibly up to 4 years old. They were unable to exchange the camera for a new one because, all the Olympus Pen F cameras they had in stock were ex-demo. Jessops were selling off ex-Demo cameras as new. I have spoken to Citizens Advice who told me they were referring the case to Trading Standards.

The whole thing took over three hours of my work time, with emails and phone calls, time which I could not afford to lose. They made an offer that I could keep the camera for the price of a second hand equivalent. That price overvalued the camera compared with other second hand suppliers considering the age and condition of the camera.

I wanted to give my business to a high street supplier which, I assume, would be paying normal taxes in the UK.

Paid to have an extremely sentimental home camcorder video to be fixed and transferred to DVD. Looks like they’ve lost it as it’s been over five weeks with no update. Absolutely appalling service.

Like other reviewers I ordered over £1000 of camera gear from their web site it said next working day delivery and 7 days later numerous online chats emails to customer service and no replies whatsoever telephone calls to sales team and being told my goods going out next day still nothing.
I would not be surprised to see Jessops cease trading this level of non existent customer service in todays world means only one thing, you will go out of business.
I only used them as it was supposed to be next day delivery, they have my money thankfully via credit card so come Monday I will claim for refund from my card company as they have failed to supply goods.

I ordered acrylic prints more than a month ago which were supposed to be delivered to the New Oxford St store before Xmas. That store was closed within the week, with no prior notice. I had to email 3 times before I got a reply that the order would be sent to an Oxford St store. I phoned them -- the order could not be found. I emailed a few more times with no reply. Today, I finally phoned customer service, and they still know nothing about the order, so I cancelled it. So I have spent some hours ordering and chasing, through multiple phone calls and many emails, with an involuntary loan of my money to Jessop with no compensation. I would advise all not to order from such an incompetent organisation.

I ordered a photobook as a Christmas present for my wife - capturing some memories of a happy holiday. Ordered on 8 December, started chasing Customer Service for information on the 17th December and was eventually told it was in the store on 23 December.
When opened, the colours were muted and dull - very disappointed. I have complained to Customer Service (Twice) requesting a reprint but this seems to have disappeared into a black hole. Last week I ordered another photobook from Photobox - excellent service and lovely quality. So it is possible.