Phones From Home Reviews 

1,085
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the exceptional support, fast communication, and friendly staff members who always go above and beyond to ensure every transaction runs smoothly. People deeply appreciate the welcoming environment, expert guidance, and patient assistance offered when choosing new mobile devices for themselves and their family members. Some reviewers were happy with the outstanding product quality, pristine physical condition, and reliable long-term performance of their purchased items. Consumers frequently state that the business consistently delivers fantastic overall value, generous trade-in rates, and very competitive prices across all available models.

What people talk about most

Service

Customers had positive experiences with service, often highlighting friendly, professional, and trustworthy... See more

Product

Customers consistently note positive experiences with product, highlighting that items are genuine and arrive... See more

Staff

People report positive experiences with staff, highlighting exceptionally friendly, helpful, and professional... See more

Price

Clients share positive opinions on price, consistently noting that the rates offered are among the best... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team goes out of their way to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Samsung galaxy s6 very good price,new. Wayne transferred every across from old phone. Always on end of telephone if needing any help or advice, would highly recommend, brilliant service than... See more

Rated 5 out of 5 stars

Wayne was absolutely brilliant at explaining the difference between a couple of phones because my husband and I are really a couple of old dinosaurs when it comes to tech. He took his time with us and... See more

Rated 5 out of 5 stars

Fantastic service. On time easily contactable and I got a response within a comfortable time frame. I felt confident making payment. I received the phone. It was a gift for my husband who decided he w... See more

Rated 5 out of 5 stars

Wayne was very friendly and professional in his deliverance of service. He answer all questions and was very helpful when asked for advice. Delivery was quick and phone purchased was as described and... See more

Company replied


Company details

  1. Cell Phone Store

Written by the company

We're an independent mobile phone retailer based in Boston, Lincolnshire, serving thousands of customers across the UK with expertly checked second-hand phones and sealed, brand-new tech at unbeatable value. Founded by Wayne Stringer, our mission is to make quality technology accessible, affordable, and risk-free, whether you’re shopping from your sofa or on the school run. Quality devices for a trusted source that offers you the personal touch


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,085)

585 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Ordered a brand new iPhone 16 at a great price and it arrived the next day. Great service!

24 June 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Thank you, Louise. See you again very soon.

Rated 5 out of 5 stars

So easy and fast

So easy and fast! Can’t recommend Phones From Home anymore!

23 June 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Thank you, Jordan. Fantastic review.

Rated 5 out of 5 stars

2nd purchase of the year from Wayne

2nd purchase of the year from Wayne. Pleasure to deal with. Quick easy transaction. Essentially like buying from a shop with 12 months warranty. Not needed to use this as the products were pretty much new and unused anyways. Highly recommend ed

21 June 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Thank you for coming back to us Alexander. Look forward to seeing you again very soon.

Rated 5 out of 5 stars

I phone 15 pro

Ordered online and he messaged shortly afterwards to arrange next day delivery. Kept me up-to-date and messaged to say running late. Phone was as described.

22 June 2026
Phones From Home logo

Reply from Phones From Home

Thank you, Charlie. Really appreciate the review.

Rated 5 out of 5 stars

Knowledgeable, Helpful, Faultless

Wayne is very knowledgeable & he was super helpful from start to finish.
Always answered any queries straight away.
Top guy, the service you receive is faultless.

22 June 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Thank you, Rob. See you again in the near future.

Rated 5 out of 5 stars

Great service

Great service. Very approachable and efficient throughout. Would recommend definitely

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Wayne on my…

Brilliant service from Wayne on my purchase of a grade A iPhone 17 256gb
The phone itself has 100% maximum battery capacity + has only been charged 8 times before and still 10 months Apple warranty left remaining what more can you ask for oh yes a great price in which it was compared to other on line this is the 2nd phone from phones from home and I will buy again and recommend 100%

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Yet again… another great experience

Yet again… another great experience, this must be the 10th time I’ve bought something off Wayne, and every item has been perfect, service has been spot on and prices have been unbeatable. Thank you again to Wayne and the team!

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Buying a phone

Hello. My name is Emilbek. For the past few weeks, I've been looking for an iPhone 15 Pro Max in silver.
I saw Wayne Stringer's posts on the marketplace. We exchanged messages, and I went to see him on June 14, 2026. He was sociable and polite. He does his job well. Everything at the workplace is clean and tidy. The photos on Facebook made everything clear. The prices and quality are very good, I'm satisfied.
I will recommend this store to my friends and acquaintances in the future.
I'm using Google Translate, so I apologize in advance for any errors. Thank you!

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Wayne is an absolute top guy

Wayne is an absolute top guy. Both myself and my wife wont use any1 else his customer service is second to none he is always happy to have a chat and ask how we are all doing hows the kids etc we have always directed people to him both for selling and buying he is by far the cheapest the easiest and the best around he also always gives the best price when selling to him.

We strongly do recommend him best products best prices best customer service its always been a 5star service

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Cant thank this guy enough

Cant thank this guy enough, stopped me from being scammed over £1800 purchasing 'in-contract' phones which get blocked soon after purchase... I'll only use certified businesses like this going forward, Wish you all the best for the future 👍🏽👍🏽

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical at first about this…

I was sceptical at first about this site.But now I can confirm that they are serious and trusty, I sent my phone and I got the money in my account in 1hour. And the good thing is that they pay better price for your gadgets than any other sites . I truly recommend them from bottom of my heart.

8 June 2026
Unprompted review

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