Phone case Ring are slightly scratch but cover is excellent
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
"If you are looking for the best premium phone cases in Pakistan, look no further than phonecase.pk! I recently ordered a custom shockproof case from their website, and the experience has been absolut... See more
Company replied
i have been ordering from this website from last 5 years and loved their products. and they always send the exact same prodcut as mentioned
Company replied
The packaging was very good, the product was exactly as expected, and it arrived on time. Overall, I’m very satisfied with my purchase.
Company replied
Company details
Written by the company
Pakistan’s favorite phone case store, trusted and loved by 1 million+ happy customers. From premium quality to trendsetting designs, we bring style, protection, and personality to your phone.
Contact info
Islamabad, 44000, Islamabad, Pakistan
- 03203485317
- cs@phonecase.pk
- phonecase.pk
3.9
Great
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Ordered phone case and a pop socket.
Ordered phone case and a pop socket.
Phonecase is fine, I won't complain but it nots the best quality either in the price. I had better case for my Google Pixel 7 Pro ordered from Ali Express in the same price range than the one I got from phonecase.pk
My main issue is with the Pop socket.
First the image of the pop socket was completely different from the one I ordered. I ordered one with a cat picture. However, they sent me one with a Hello kitty.
Second, the image quality is extemely low resolution. It is going to trash.
Third, I was showing family how they sent wrong pop socket. Tried to pull it but it snapped off completely...
Well for some reason they had sent an extra pop socket (not one I had ordered). Atleast that one is functional.
I'd still prefer if they had notified me about the item unavailability if one I had ordered was not in stock and let me make decision about that.
20 February 2026
Unprompted review
Reply from phonecase.pk
Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experience with the pop socket did not meet your expectations.
We sincerely apologize for the incorrect design and the quality issue you encountered. This is not the standard we strive to maintain. We also appreciate your suggestion about notifying customers in advance if an item is unavailable instead of sending an alternative without confirmation. Your feedback will help us improve our service.
Please share your order number with our support team so we can review your case. If an incorrect item was sent or there is a manufacturing defect, it is covered under our 7-day free replacement policy, and we'll be happy to assist you.
Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future.
Very disappointing experience with…
Very disappointing experience with phonecase.pk. They advertise their cases as “premium quality,” but what I received was extremely cheap and nothing like what was shown.
When I contacted customer support for a refund, their response was rude and unhelpful. After multiple follow-ups, they finally replied and asked me to return the parcel at my own expense, and on top of that said they would deduct 20% from the order amount.
Poor product quality and even worse customer service. I wouldn’t recommend ordering from them unless you’re okay with low-quality products and zero support after purchase.
23 January 2026
Unprompted review
Reply from phonecase.pk
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.
At PhoneCase.pk, we aim to provide quality products and responsive customer support. We also offer a 7-day free replacement policy for any manufacturing defect or product issue, and our team is always willing to assist customers in resolving genuine concerns.
Regarding your refund and return experience, we'd like the opportunity to review your case and ensure it was handled according to our policies. Please share your order number or contact our support team so we can investigate the matter and work toward a fair resolution.
Customer feedback is important to us, and we're continuously working to improve both our products and our service. We appreciate the opportunity to make things right.
Sent wrong item
Sent wrong item, refused to cooperate, when sent pictures on their own policy regarding wrong item and damaged item, the Support Operator laughed and told us it's the team's fault and that it's our problem now.
8 August 2024
Unprompted review
Reply from phonecase.pk
Thank you for your feedback. We're sorry to hear about your experience. Sending the wrong item is not the standard we aim for. Please share your order number with our support team so we can review your case. If an incorrect item was sent, it is covered under our 7-day free replacement policy, and we'll be happy to resolve it.
So messed up after sales service they…
So messed up after sales service they never response they will say you can replace in 7 days how someone will replace a wrong item you send when you will not even respond. Totally typical Pakistani online fraud like most
18 April 2024
Unprompted review
Reply from phonecase.pk
Thank you for your feedback. We're sorry to hear about your experience. This is not the level of service we aim to provide. If your case has not yet been resolved, please share your order number with our support team. We'll review it promptly, and if you received the wrong item or a defective product, we'll be happy to assist under our 7-day free replacement policy.
Baddddddddddddd Experience😡😡
worst experience at all. product is not as described. The quality of the product is poor and also the support team is very rude and bad...they gave me the wrong product and when I said changed it or refund they said there is no policy of return and refund.
18 July 2023
Unprompted review
Reply from phonecase.pk
Thank you for your feedback. We're sorry to hear about your experience. This is not the standard we strive to maintain. If you received the wrong product or a defective item, please share your order number with our support team. We'll review your case and assist you under our 7-day free replacement policy.
Reply from phonecase.pk
Thank you for your trust in PhoneCase.pk. We look forward to serving you again! 😊
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