SAD! Delighted by the software used at N|HS clinic to configure the device and show me how to use it. Website is useless - it's simply as poor quality sales site - no user infoi. Response time on... See more
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My Phonak infinio hearing ids were supposed to be the new best thing. Cost a fortune, are very poor at picking up speech, despite their special spheric speech program. Phonak are impossible to contact... See more
Hours on hold for issue not resolved. USA it's terrible If you opt for callback it's hour later. And one can't Answer. Going to find hearing aid company with better customer service. Th... See more
Their TV streaming device does not work as advertised. But typically, two organizations point fingers at each other. The retailer, Alps Mountain Affordable Hearing says it's a Phonak problem, th... See more
Company details
Written by the company
Siden 1947 har Phonak været dedikeret til at understøtte menneskers livskvalitet ved at åbne op for en verden af lyd. Allerede da vi blev grundlagt, blev vores virksomhed drevet med en klar overbevisning: Vi tror på, at god hørelse er lig med velvære og dermed er essentielt for at kunne nyde livet til fulde. Høresansen hænger nemlig direkte sammen med socialt, emotionelt, kognitivt og fysisk velvære. I dag såvel som i fremtiden stræber vi efter at tilbyde det mest omfattende udvalg af innovative høreløsninger. Sammen med vores hørespecialister fortsætter vi med at fokusere på det vigtigste: At forbedre taleforståeligheden, give mennesker en bedre livskvalitet og have en positiv effekt på samfundet som helhed.
Contact info
Østre Hougvej 42, 5500, Middelfart, Denmark
- 64417887
- info@phonak.dk
- phonak.com
1.5
Bad
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 4% of negative reviews
Typically replies within 24 hours
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Purchased a Phonak Audeo P-R/ RT with…
Purchased a Phonak Audeo P-R/ RT with Cros on one side in Feb 2022. The app to control the hearing aids didnt work (Hearing aid not supported yet) and the company said it would be fixed around April. Still waiting. No response to my attempts to contact Phonak on progress on their contact form. Very poor.
27 July 2022
Unprompted review
Phonak app and hearing aids
I think that the Phonak app is very very poor. It constantly disconnects from the hearing aids, sometimes it will not reconnect even after restarting the hearing aids and the app has to be deleted and reinstalled. This can be very annoying and inconvenient. I have a pair of Audeo P90-R hearing aids which I also don’t think are as good as they are cracked up to be, these are my first pair of hearing aids and I really wish I had trialled some others!
30 June 2022
Unprompted review
A dismal experience
A dismal experience trying to talk to the procurement section just now. Only trying to get a replacement value for insurance purposes - no reply after 25 minutes, so I gave up. If there's no-one working, then there should just be a message to say "Please ring back in an hour" or something appropriate. No-one picking up the phone is not service and just antagonises the customer. Pathetic.
4 October 2021
Unprompted review
Issues with updates and bluetooth…
Issues with updates and bluetooth connectivity with the P90. First say that it would be my IPhone 11 and then with IPhone 12 pro max also problems with the Bluetooth connection. Then I also suffered from dropouts of phone calls with my left hearing aid, for which I have already been back to the hearing care professional 3 times. In the end, I couldn't even use the device I bought it for. A representative of Phonak was also unable to utter a meaningful word. Apart from the gigantic device noise I heard and I never had the B70 with an older model.
Then after 8 weeks they find out that they have not submitted the application for my Solo equipment to the insurer properly. This while I had already called after 5 weeks and said that the insurer had not received anything, she did not want to know anything about it.
In the end I returned the P90 and got 70 percent back from the hearing care professional for a 5 month old device (I'm already grateful for this). However, I still made a 30 percent loss for a defective product. I should be able to get a free phone from Phonak by now. Totally not satisfied
21 September 2021
Unprompted review
Change the damn waxguards
I've bought the bluetooth hearing aids which are generally brilliant. The general quality of the sound is top quality.
Only 3 stars is because of, and one star off for each
The wax guards have fallen off in my ears (twice and I hope they've come out in the shower). I've had another make of hearing aid before and I had to change the wax guards 10 times less. But that manufacturer doesn't do bluetooth yet.
The bluetooth cuts out with my newish (2019) LG TV from 3m away (unobstructed). Is that due to LG or Phonak..
6 June 2021
Unprompted review
I've had two sets of Phonak
I've had two sets of Phonak aids over the years supplied by Boots HearingCare. On the whole I've been very happy with the hearing Aids and the service I've received from HearingCare.
Over the years I've noticed that I have a build-up of dead skin forming between the Tragus and the Intertragel Notch which can be itchy and sometimes painful. This is almost certainly an allergy to the plastic sheathing to the hearing aid wiring.
I emailed Phonak directly asking them advice as to how I could solve this problem. They replied by 'passing the buck' to HearingCare who in turn referred me to my doctor (in the middle of a Covid-19 pandemic!)
Phonak must have come across this problem before and after the large amount of money I have spent on their hearing aids, I consider their customer service is far from satisfactory. In future I will buy from a different manufacturer - the only way to teach these people is to 'walk away'.
27 December 2020
Unprompted review
Love my hearing aids much better than…
Love my hearing aids much better than my old pair and very small, no one can tell I am wearing them
3 March 2020
Unprompted review
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