Really enjoyed my CBT training with Phoenix. Everything was made clear, the staff are more than pleasant and helpful with any questions and there was no pressure through learning. JB who did our CBT w... See more
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Review summary
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Reviews shaping this summary
It was my first CBT and I found the instructors to be extremely helpful and patient. I was made to feel at ease practicing at the base and during my trip on the roads corrections I needed to make w... See more
Company replied
Phoenix Chippenham provide Top Notch Motorcycle Training. I took a DAS course at Chippenham and can't say enough good things about the experience. Lisa on the admin side was on top of bookin... See more
Company replied
I had the most amazing and enjoyable time at Phoenix. The instructors go above and beyond to help support and educate you on how to ride, and how to ride safely . It was truly one of the best exp... See more
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Company details
About Phoenix Motorcycle Training
Written by the company
Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
Contact info
Compulsory Basic Training (CBT)
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
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CBT training excellent
Fantastic location I didn’t have my own equipment so phoenix provided it. The instructor Nick was very helpful loads of information the training was well designed and there was a lot of support, it was a very hot day water was provided really good day very happy with every part of the training would recommend this company to anyone looking forward to the next part of the training to get my full licence with phoenix.
29 May 2026
Thank you all especially Sean
The staff were absolutely amazing and really helpful, I had about a month left on my theory test and my CBT and these guys booked me in and got me a pass! Sean especially was amazing really fun guy to ride with and learn from, not as scary as he looks, especially when his beard gets parted by the wind! Really easy going really kind staff and 100% will be returning to do my A license and have already recommended to someone I know wants to get his license.
3 June 2026
Unprompted review
Not something I usually do
Not something I usually do, but on this occasion I felt compelled to leave a review.
Everyone I came into contact with at Phoenix Motorcycle Training Chippenham, have been incredibly helpful from start to finish. From my very first phone call, where the whole process was clearly explained, to booking my DAS course for me, the service has been outstanding.
I would also like to make a special mention to my amazing instructor, Jason Sellars, who is an all round great guy. As someone who had never ridden a motorbike on the road before, Jason's clear explanations, guidance, and instructions instantly made me feel relaxed and comfortable. His passion and enthusiasm for motorcycling and road safety was clear to see throughout the three days I spent training with him and
I can't thank him enough🎺
I would highly recommend Phoenix Motorcycle Training Chippenham to anyone considering learning to ride or taking their DAS course.
2 June 2026
Exceptional. Hat tip Andy and Jorge and phoenix
Excellent CBT experience. I'd never ridden a manual bike before despite having automatic experience. Andy and Jorge were patient, reassuring, supportive and gave me the time and confidence to make mistakes and learn without any pressure. The other reviews speak for themselves and we're why I chose Phoenix, but I can't testify enough about the quality of the whole day with phoenix, and now I'm a proud CBT accredited rider. Thanks Andy and Jorge. Also, my bike had 2 miles on when I started so faultless kit.
4 June 2026
My instructor Chris is amazing
My instructor Chris is amazing, he help me out a lot! great person to talk to makes you feel at ease and not so stressed and help me understand and focus on the parts of my mods i struggled with. would highly recommend for passing your mod test!
27 May 2026
I had my cbt 2 June 2026 with Rob and…
I had my cbt 2 June 2026 with Rob and Scott they were both so very professional kind answered all and every question they made it a really friendly and happy day i could not recommend them enough. Chris
2 June 2026
Unprompted review
The session was very good
The session was very good, equal amount of practical and theory. Instructor was knowledgeable and covered all points, bikes were ideal for the days riding. Easy parking, easy access and all round enjoyable.
3 June 2026
Scam artists robbed me and told me to…
Scam artists robbed me and told me to come back on another date and re book my test as there bike wasn’t working
3 June 2026
Unprompted review
Reply from Phoenix Motorcycle Training
Thank you for your review. We are unable to trace you as a customer so we would ask you to contact us with your real name.We take all feedback seriously and have traced what could be you in an incident at our centre however, it is important that we present the situation accurately.
On the day of training, there was no mechanical fault with the motorcycle. The battery issue occurred because the ignition was repeatedly left on with the engine off, despite clear instruction being given multiple times by the instructor. This was explained and demonstrated during the session, including the consequences of doing so. You confirmed at the time that you understood and had switched the bike off correctly, which unfortunately was not the case.
As part of CBT training, candidates are expected to follow basic operational instructions and take responsibility for their actions. While we fully recognise that learners are still gaining experience, repeated disregard of direct instruction ultimately led to the situation that occurred.
We also note that you acknowledged responsibility and apologised on the day in front of those present. It is therefore disappointing to now see the situation misrepresented as a fault on our part.
That said, we will make a reasonable effort to resolve this by offering to complete the road ride element at no additional training charge. This is a fair compromise given the circumstances and reflects our willingness to support you in completing you CBT.
We remain committed to delivering professional training and expect both instructors and trainees to engage responsibly in that process. Should you wish to proceed, we are happy to arrange a suitable date to complete your training.
I’m writing this review on behalf of my…
I’m writing this review on behalf of my son. He paid on the train to get there 30 miles. When he arrived he did everything needed then when had to do the rode ride the bike’s battery was dead and he was told they can’t bump start it he will have to come back at a later date and pay £99 to finish the training. He’s a young lad with his first job. He now has to have another day of work and loose money from days work and paying them £99 and paying the train again….. I’m absolutely gutted for him. After coming here to put a review and reading the negative reviews it’s all starting to make sense now… I am waiting for there reply and I will be taking this further. I would most definitely avoid this place and your children!!!! Shameful
3 June 2026
Unprompted review
Reply from Phoenix Motorcycle Training
Thank you for your review. We take all feedback seriously; however, it is important that we present the situation accurately.
On the day of training, there was no mechanical fault with the motorcycle. The battery issue occurred because the ignition was repeatedly left on with the engine off, despite clear instruction being given multiple times by the instructor. This was explained and demonstrated during the session, including the consequences of doing so. Your son confirmed at the time that he understood and had switched the bike off correctly, which unfortunately was not the case.
As part of CBT training, candidates are expected to follow basic operational instructions and take responsibility for their actions. While we fully recognise that learners are still gaining experience, repeated disregard of direct instruction ultimately led to the situation that occurred.
We also note that your son acknowledged responsibility and apologised on the day in front of those present. It is therefore disappointing to now see the situation misrepresented as a fault on our part.
That said, we will make a reasonable effort to resolve this by offering to complete the road ride element at no additional training charge. This is a fair compromise given the circumstances and reflects our willingness to support him in completing his CBT.
We remain committed to delivering professional training and expect both instructors and trainees to engage responsibly in that process. Should your son wish to proceed, we are happy to arrange a suitable date to complete his training.
Leigh was an excellent instructor - Chippenham Motorcycle Training
Leigh was an excellent instructor, coaching me patiently in preparation for my full motorcycle test which I passed first time. I would highly recommend Phoenix Motorcycle training particularly if you are looking for an organisation that not only trains you but also books your tests for you.
3 June 2026
Paul my instructor did a fantastic job…
Paul my instructor did a fantastic job getting me through the course so patient with my errors and mistakes and also the way he taught everything to how to get comfortable with the bike it was just fantastic so much appreciated
3 June 2026
Unprompted review
Absolutely brilliant
Absolutely brilliant, they looked after my son so well and gave honest feedback and support for him throughout the whole process. I would highly recommend them.
2 June 2026
I would highly recommend these guys!
From the word go, I was made to feel at ease for both my mod1 and mod2 training. Will and Sean were really positive and laid back. They were really great instructors, picking up on areas of improvement and providing the guidance to make that improvement. When it came to the tests, I was so well prepared that it felt really straightforward. Thanks guys!
2 June 2026
Fantastic!
Great staff.
1st I done a try ride with Marc, which I highly recommend so you are ready for CBT.
Then I done my CBT with Steve & he was fantastic. Highly recommend Phoenix.
Looking forward to booking a big bike try ride next!
25 May 2026
Friendly
As my experience, Phoenix is the best in the UK. Friendly instructor, nice staff. Recommended without any second thought. Don’t need to believe my words, discover yourself! Thanks Phoenix. Better than my expectation!
2 June 2026
Passed my CBT today and couldn’t be…
Passed my CBT today and couldn’t be happier. Marc was a brilliant instructor—friendly, patient, and extremely knowledgeable. He explained everything clearly and helped me feel confident both on and off the bike. Thanks to his excellent guidance, I would highly recommend this training school to anyone looking to complete their CBT, especially if you get the chance to learn with Marc. Thanks again! ⭐⭐⭐⭐⭐
31 May 2026
Instructor very knowledgeable but…
Instructor very knowledgeable but yelling instructions for the 2 hour ride through the radio increased the likelihood of error. It was not usually clear who he was telling off as he didn't use names and therefore the error likelihood increased. Disapointed as have never had this experience before with Phoenix.
24 May 2026
Reply from Phoenix Motorcycle Training
Thank you for your feedback on your recent training experience. I am sorry it did not meet your expectations and mirror your previous 3 experiences with us you have had since 2022. I have asked the instructor, whom you have had before, to let me know what the issues were. I will come back to you once he has replied to me.
UPDATE
Thank you for taking the time to share your feedback, and I’m really sorry to hear that this experience didn’t meet the high standard you’ve come to expect from Phoenix.
We’re pleased to hear you found the instructor knowledgeable, but we do apologise for the way the communication came across during your ride. We understand how important clear, calm, and directed instruction is — particularly over a prolonged session — and we appreciate how the lack of names and perceived raised voice may have caused confusion or discomfort.
Following your review, we’ve spoken with the instructor. He has explained that there were some challenges during the ride, including occasional headset connectivity issues, which can sometimes require speaking more loudly to ensure instructions are received in real-time for safety reasons. That said, we fully recognise that regardless of the circumstances, communication should always feel clear, supportive, and professional.
We’re also sorry if at any point it wasn’t clear who instructions were directed toward. That’s something we take seriously, as it’s essential for both safety and confidence while riding.
Your feedback is genuinely appreciated and helps us to continue improving our service. We’re glad to hear that overall riding performance was strong, and we hope this experience doesn’t overshadow your previous positive interactions with us.
If you’d like to discuss this further, please don’t hesitate to get in touch — we’d really value the opportunity to restore your confidence in us.
Instructor was very helpful in teaching…
Instructor was very helpful in teaching all the basic skill. With clear instructions on how to do it and how to improve on it.
25 May 2026
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