Phoenix Life Reviews 

It would have been better if;
1. I had been sent the latest quote for my policies and not had to waste time waiting. Every year, up to 65, you sent me 2 packs, then when I'm most likely to want to start a pension, you only send one.
2. Got the impression that it would be quick. No, most likely there's a 6-week delay.

Wasn't very helpful and was quiet confused

On all occasions when I have phoned Phoenix my calls have been answered promptly. The staff are always very helpful and knowledgeable.

I have been trying to progress a formal complaint through their complaints department. No action was taken with my first email, nor my second. I phoned and the representative was lucky to speak with the complaints department who said they would make it a priority and assigned someone to investigate. After more than 2 months without a response I called again, the representative could not get anyone in the department to answer, but suggested complaining about not having any communication. When a complaint is received it should be responded to, progress provided at acceptable intervals and complainant given means to communicate with complaints department directly.

too many questions kept repeating got a bit confused

I have been trying to get assistance with my pension. Every time I call I am told I need to be referred to another department and they will call back. I have been waiting two months for a call back

The person I spoke to was helpful and polite

Almost impossible to speak to anybody! Logged into my account and have a spinning icon for 3 hours! Tried for 3 days on trot to log in and nothing! Absolutely rubbish this company at customer service. 👎

very poor communication 10 days and still no call back Had to call back 4 times

Return my call on time was good and explained my options well.

Was promised a call back never happened!!!

I've always appreciated that Phoenix Life have been professional, efficient and available

Easy to understand and polite

Very informative

All staff we spoke too on the open was very polite and clear

Time awaiting call answering
Unresolved issue after four weeks.

Very poor customer service. I been trying to transfer my pension for over 13 months. Every time I call for an update, they ask for a new document and when I submitted all the documents they gone quite with no update. Calls are ignored and when they promised to call back, they never do.
I can't wait to leave this company.
If you can, try to avoid them as much as you can.

Phoenix persistently fail to address my needs - my pension, my money, 18 months of failing to give me access to my rightful cash! ARRRGGGHH!!