I struggled contacting them by phone.I waited in the queue and eventually someone answered but only to tell me there was no one available and they would arrange a call back to me that i didnt recieve.... See more
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Review summary
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Speaking to someone who assured me I’d hear back from you wishing 3 days which didn’t happen when I phoned last week. I want to discuss my pensions and seem to be unable to do so.
I spoke to 4 number agents 3 was very good 1 I could not understand he spoke very fast and I could not understood all he was explaining so I at to ring back to speak to someone to explain everything a... See more
so far everything is going ok am very happy with you so far hi am just waiting for a phone call from you to let me know when hi can get my money thank you and your team for all the help you have given... See more
Company details
Written by the company
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Contact info
United Kingdom
- phoenixlife.co.uk
3.6
Average
6K reviews
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Good service only unfortunate thing is…
Good service only unfortunate thing is that automated mail correspondence aren’t suspended once contact is made as it causes confusion as to actions being taken.
12 September 2026
Good communication and speed of reply
12 September 2026
Everything was done smoothly no issues…
Everything was done smoothly no issues at All,
Great communication every step of the way.
11 September 2026
There very helpful and explain…
There very helpful and explain everything properly to you
5 September 2026
Poor Service
14 minutes waiting for my call to be answered. When finally answered, I was told they were too busy to speak with me at present and that somebody would call me back tomorrow. I received the call back on a Friday at 4.55pm, when I was not at home and had no papers with me to refer to regarding my queries. Consequently, I’m still trying to speak to someone.
Dismally poor service from Phoenix.
12 September 2026
Very friendly call handler called…
Very friendly call handler called Ellie, gave me all the information I requested.
12 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I asked for a transfer value and was…
I asked for a transfer value and was told you would contact me by post. That hasn’t happened yet unfortunately.
11 September 2026
Reply from Phoenix Life
Hi Mr Durden. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback and will do our best to improve in the future. Thanks, Russ at Phoenix Life.
Asked for a pension statement's still not…
Asked for a pension statement still not had it a week later
12 September 2026
The clerical officer was focused on my…
The clerical officer was focused on my requirements concerning pension enquiry. Listened well and understood nature of my call.
I would have liked to have had more specific in formation regarding cashing in my small pension pot but at the same time I appreciate Phoenix’s position regarding clients money
Generally pleased with Phoenix officer’s response
12 September 2026
The person we spoke to was very helpful…
The person we spoke to was very helpful and sorting out my query ma many thanks
12 September 2026
All i can say is EXCELLENT,never had a…
All i can say is EXCELLENT,never had a problem always polite and informative also quick at solving my request.HIGHLY RECOMMENDED.
12 September 2026
Bad actually worse than bad infact just…
Bad actually worse than bad infact just bad would do it !
12 September 2026
Efficient and friendly staff that you…
Efficient and friendly staff that you can speak with and understand! Digital facility is good.
Thank you!
10 September 2026
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