Phoenixcarcentre Reviews 

What an amazing company !
Jo was unbelievably friendly and helpful and made my purchase so easy !! Highly recommended.

Couldn't recommend these guys enough. Everyone was really helpful and not pushy whatsoever. They're a family business and independent and their service reflects this because they really do care! Big shout out to Joe who stayed an hour late to help us with the paperwork and Neil who answered all of my 9,745 questions over the course of about four and a half hours.

Excellent service received from the start. Special thanks to Neil and Joe during completion of our purchase and Jordan for the superb delivery/exchange process. Would definitely recommend and will use again. Thanks again, Claire and Mark Brown

Best experience I have had to date in terms of buying a motor car.

Just a quick note to say thank you to both Joe and Neil for facilitating the purchase of my Golf R Estate. The car is awesome and came as described in every detail as per the narrative within the advert. You can tell by walking around the yard and the calibre of cars on offer that Phoenix only deal in quality motors and I found the buying experience itself an easy process. I am more than happy with the car and the deal I got on both part exchange and the new car itself. Thanks again to Joe and Neil who are both professional, knowledgeable, nice guys and easy to deal with.

Kind regards,

Ed

Such a lovely place to buy a car from!
Excellent service, they cannot do enough for you!
Would definitely buy from here again, and would recommend to anybody looking for a first class used car

I bought a car from Phoenix car when seven months later I had an issue with the gearbox, I was informed it would need a whole new gearbox after driving the car only 6000 miles from buying It. I was told it was wear and tear and Phoenix/warranty would only agree to pay £1250 towards the £3882 bill, I reluctantly took the offer but wouldn’t recommend these guys to anyone.

Bought a car today and couldn’t be happier, from the minute we arrived to test drive the staff couldn’t do more.
Helpful polite and friendly just what you want in customer service !!
Thank you to you all 😊😊

Purchased my BMW 125d from here a few weeks back and the car is everything i could have hoped for and more, thank you so much to joe for helping me throughout the purchase of the car, very quick and easy and professional service, will definitely be buying my next car from here too, many thanks

Excellent service buying a used BMW. Worked out the best finance deal, gave a very competative PX and done everything I asked of them. Even delivered the car to the north east.

Just purchased Audi A5 excellent service from all staff members from start to finish, well done guys

Purchased a car for over £11k several days later when used in city traffic has engine issues, main dealer checked it and engine carboned badly, electric mirror not working and poor spray job on rear as faded after a couple of weeks along with a wheel nut missing. They would not take the car back under 2015 consumer law and we have taken legal advice. They may answer this review but who you going to believe.....

The Customer service at Phoenix is absolutely first class, and every one we engaged with was polite and helpful offering plenty of advice for us to make an informed decision. The team made the whole process easy and straight forward, part exchange, plate transfer, warranty etc. Everything we had discussed was completed, and when we picked up our Range Rover Sport back in February it looked immaculate.
Unfortunately we initially didn’t get the opportunity to drive it as much as we would’ve liked for obvious reasons, but now it’s getting plenty of use and we love it. I can certainly see us visiting Phoenix Car Centre again when were ready for our next upgrade.

Saw the vehicle online and called to book for a look at the car and a test drive. I spoke to Joe who made things really simple and easy. The car had even more specification then advertised and I’d even hoped for. I don’t usually like buying a car as I find the salesmen pushy but the team here couldn’t be further from that. Joe really took his time with his relaxed and friendly approach. I was able to take the car out on my own and take my time and make the right decision. The package deal I got on the car was good too, I would recommend the extended warranty. I’ve even had a small issue with my air con re gas since purchasing that they dealt with it quickly and efficiently. I have been really impressed so far and will be buying for years to come I hope!

So far so good, saw the advert spoke to Danny, visited and saw the car, talked the numbers and within a week as promised the deal was exchanged. On the day Joe was brilliant it must have been 45 mins from start to finish of de registering to re registering, taxing and exchange. Warranty is all good and professional service

Brilliant service from all the staff! They were extremely helpful and professional, especially during covid 19 keeping everything cleaned and safe.

The car we bought was faultless and of excellent condition and quality, much like the rest of their stock. Well priced as well, and their finance team were of great help explaining the buying and warranty processes to us.

We would gladly buy from Phoenix again! And highly recommended it to anyone looking for a high quality vehicle that's not overpriced!

In all honesty, this has to be recommended at the highest level. Right from the initial phone call to Graham to key handover with Joe, a totally professional, understanding and easy car buying experience. The guys give you time and space and as they say, does what it says on the tin.

Thank guys , we will spread the word and be back, once I’ve stopped grinning that is

Steve

I have brought my last 5 cars from Phoenix and as always they never fail to impress. A very smooth and helpful sell throughout. Thanks to Graham who always delivers.
Justin

One of the easiest, most stress free car purchases I have ever made. From first visit to collecting the car it was a pressure free, pleasant experience. No pushy salesman, trying to sell you extras you neither want or need, just friendly staff who leave you alone unless you want them. I will definitely be coming back for my next car.

After a horrific experience with the last car sales I used I finally came to somewhere where not only do they know there cars but they know customer satisfaction and they done everything they could to help me get the car I wanted and in perfect state, great people I would highly recommend I know for certain I won’t be purchasing anywhere else from now on

Simply a great car buying experience from start to finish, worth driving 100 miles for the very competitively priced car. Extremely helpful friendly and polite staff who never once pressured for the sale. Will hopefully be buying from them again in the future.