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Company details
Written by the company
Phoenix Arizona auto glass repair is the best in Arizona and provides customers with quality service. We offer windshield replacement, ADAS calibration, up to $150 cash back for new clients as well as free chip repairs on all work that we do! Our lifetime warranty will ensure your satisfaction throughout time. Whether you're looking to replace a cracked or chipped windshield or need commercial fleet vehicle services; Phoenix Auto Glass Repair has it covered!
Contact info
9680 W Northern Ave - 3326, 85345, Peoria, United States
- (800) 674-9208
- info@phoenixarizonaautoglass.com
- phoenixarizonaautoglass.com
3.6
Average
3 reviews
Hasn’t replied to negative reviews
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Terrible communication and customer service
The worst customer service I have ever experienced. Do NOT go here. They will waste your time and drag you along for months only to tell you they cannot complete the service.
Back in April my windshield cracked. On May 6th I filed a claim with my insurance and I reached out Diamondback Autoglass to do the replacement. They advertise not only the cheapest windshield replacement in Flagstaff, but also same-day windshield replacement! Awesome!
Was a bit disappointed when Lennie, one of their reps, told me that we wouldn't be able to do the service this week(beginning of May) because they don't have a Flagstaff route scheduled. But I thought they offered same-day service? No big deal!
Well, I didn't hear anything for 3 weeks and finally decided to reach out to Lennie. She apologized for the delay and told me they would be doing a Flagstaff route soon. Ok.
Well I didn't hear anything for another month. Frankly I would've bothered them a lot sooner but experienced a death in the family and a bunch of other life stuff. So I reached out on June 26th, over 7 weeks after the initial work order! And guess what? I was told by Lennie and Steve that they will not be able to complete the service. Steve tried to pass my information to another company in Flagstaff that would supposedly reach out to schedule a service, but that never happened.
So here I am now, nearly 2 months after having filed a claim with my insurance and placing a work order for a new windshield. And I need to go find a new company to do the work.
Completely embarrassing communication and customer service from Diamondback Autoglass. And 2 months with no new windshield from a company that advertises same day replacement. A joke!
1 July 2025
Unprompted review
Best Windshield Replacement Company in…
Best Windshield Replacement Company in Arizona Hands Down!
19 November 2023
Unprompted review
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