I have found the doctors and the service team professional and able to accommodate my questions and requests. If there is one thing I would prefer to see is that my prescription be left in the mailbox... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company is wonderful and the product seems great. My results are still to be seen but that is more to do with my starting point I think. I’m trying to rebuild a head of hair after 12 years of shav... See more
The prescription arrived on a Friday….been taking them on Thursday. I was at home, the doorbell did not ring, however, the notice of delivery was in my mailbox. Went to the postoffice first thin... See more
My experience with Phoneix has been Great. Shipping is fast, no hassle. I chatted with the doctor and changed my prescription without any problems. They even held back an order about to ship, refunded... See more
Company details
About Phoenix
Written by the company
Phoenix helps Canadians access convenient treatments for weight loss, hair loss, erectile dysfunction, and more—prescribed and delivered 100% online. Start your free visit at Phoenix.ca.
24/7 treatment for better health
Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.
Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.
Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.
24/7 treatment for better health
Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.
Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.
Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.
Contact info
1400 - 200 Wellington St W, M5V 3C7, Toronto, Canada
- hello@phoenix.ca
- phoenix.ca
Personalized Healthcare - Fully Online
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Phoenix
Hi there,
We're sorry to hear about your experience, and we'd like to help make things right. We've reached out to you directly — we'd love to understand what's been going on so we can address it.
Best,
The Phoenix Team
Fantastic 👍
22 April 2026
I’m very happy with info and service…
I’m very happy with info and service they give. There always available for questions when needed
23 April 2026
Using the finasteride+minoxidil pill…
Using the finasteride+minoxidil pill currently 4 months in and hair has grown considerably thicker and lost volume is coming back. Can’t wait to see how my hair will look in a year.
23 April 2026
everything about the process and…
everything about the process and delivery, all effortless. very much recommend
22 April 2026
Only order hair stuff from them and…
Only order hair stuff from them and they’re super fast! Even with the constant Canada post strikes they’re always on time!
21 April 2026
Easy to use
Easy to use. Fast delivery. Easy to modify or pause subscription. Very well supported.
21 April 2026
Being able to communicate with the Dr…
Being able to communicate with the Dr prescribing my medication when I have questions is such a bonus.
20 April 2026
Easy to use! Fast and efficient!
The website was easy to navigate. Response time was very quick.
Product was delivered on time and the communication from the company was clear and concise.
20 April 2026
Be wary of subscription increases without consent
ordering was simple and easy. canceling the subscription is intentionally difficult. the doctors constantly push for increased doses (often without confirmation first, or a single message in your Phoenix inbox based on the weight loss results entered). they do not tell you that every time they increase the dosage, the subscription increases as well. mine went up by almost $100 without any notice. I only found out when i finally cancelled the subsription. far too pricy with very little actualy quality of care from the providers.
20 April 2026
Reply from Phoenix
Hi there,
Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.
Best,
The Phoenix Team
I was trying to cancel a prescription…
Okay im changing my review now. Since they helped me with my issue. I guess you have to rate them first for them to respond. But anyways, I'm glad they responded and help me resolve my problem with they're prescription.
28 April 2026
Unprompted review
Reply from Phoenix
Hi there,
Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.
Best,
The Phoenix Team
ED is common and is nothing to be ashamed of.
I begin doing research about a year ago on how to obtain medication for erectile dysfunction. I did not want to go to my pharmacy as they are way too expensive, and getting to see a doctor to get a prescription is time-consuming. Phoenix is wonderful their prompt, their discreet, and their delivery service is great, I’ve been using them now for almost a year. I would recommend them to anybody.
20 April 2026
After using finasteride/minoxidil for 6…
After using finasteride/minoxidil for 6 months i have noticed lots of gains starting within 3 months and one pill/day is easier and works better than the topical treatment that i actually started getting bad rashes from
19 April 2026
The experience is great because when I …
The experience is great because when I have questions, you get answers back right away, and they are very friendly, helpful, and supportive. They genuinely seem like they care for you. Very consistent on getting my feedback which I appreciate cause I have nothing but good feedback to give.
19 April 2026
Fast, simple, and easy!
The entire process -- especially the auto-renew feature and delivery system -- makes this service fast, simple, and easy. I appreciate processing and receiving my medication from Phoenix. Wonderful experience. Thank you!
19 April 2026
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