Phoebe Grace logo
Visit website

Phoebe GraceReviews 

1
•
TrustScore 3.5 out of 5

3.6

Women's Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store

Contact info

3.6

Average

TrustScore 3.5 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Love the items. Think my enquiry could have been handled better.

UPDATE; I have raised my star rating from a 3-4 as Janet from Phoebe Grace did contact me and I am pleased with her reaching out.

The two items I bought are LOVELY, great quality and they did arrive on time.

Esme Scarf Detailed Shirt in Black and White Heart
Scooby Trouser in Black and White Heart

However, the experience prior to purchasing wasn't the customer service that I'd expected. One of their stockists was offering 20% off, I emailed to ask if they'd any similar discounts and was told;

'Generous Ape are in charge of their own discounts and we do not have any running atm like that. Thanks for your enquiry'

5 hours later, I received a generic discount code for 10% off. It would have in my opinion been better customer service to offer me this at the time and with a more personal response.

I am pleased with the overall experience but wanted to pass on my feedback.

8 October 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look