PHMG Reviews 

We hired PHMG to manage our phone recordings, system setup, and voicemail messaging, and the difference has been significant. Our recordings now sound polished and professional, and making changes to our phone system is much easier since their team handles the process for us.

I also really appreciate that we own the recordings they created, allowing us to continue using them for years to come. PHMG has been extremely helpful in elevating our phone experience from basic recordings and hold music to something that better reflects the professionalism and quality of our company today.

Be very cautious before signing a contract with this company. Once you are locked in, it is incredibly difficult to leave due to their exorbitant cancellation fees. We have been clients for five years and feel completely trapped by these rigid terms. Save yourself the frustration and avoid them if you can

They talk up that their service will increase sales and pay for itself. Seven months later, I had to start choosing whether I paid utilities or them. Saw absolutely no change, no increase in clients, no larger sales, nothing. Now I’m being threatened by their legal department over the contract cause their product didn’t deliver the sales increase they promised. Unless you’re a large enough company that shopping out your answering directory makes sense and you have room in the budget that doesn’t have anything else to do, then this is like throwing money in the fire.

Our company has worked with PHMG for the past two years, and I have personally been the primary point of contact with their team during that time. Throughout our relationship, we have been very pleased with their professionalism, responsiveness, and commitment to quality service.

We also had a great experience working with PHMG on our on-hold marketing. I requested several changes throughout the process, and their team was consistently responsive, patient, and willing to make adjustments to ensure the final product met our expectations. Amy, our main point of contact, was especially helpful, professional, and easy to work with. Her attention to detail and willingness to make revisions until everything was right made the process smooth and enjoyable.

Overall, PHMG has been a reliable and accommodating partner for our company. They communicate well, follow through on requests, and genuinely care about delivering a quality end product. After two years of working with them, we appreciate the level of service and personal attention they continue to provide and would highly recommend PHMG to other businesses.

Our experience with PHMG has been extremely poor from start to finish.

We were a customer for years and ultimately felt we were receiving very little value from the service. When I made it clear that we were unhappy and wanted to end the relationship, the response was an extremely aggressive retention effort, with repeated calls trying to find some way to keep us contracted despite us being very clear that we wanted to leave.

We were also repeatedly told that PHMG would cover the Nexgen fees required to implement their recordings. Those costs were never reimbursed. We have written confirmation that they agreed to cover them and have followed up numerous times over many months, but the refunds have still not been processed.

Most frustratingly, I made it absolutely explicit that we did not want to continue with PHMG, did not want any further subscription, and did not authorise any further charges. Despite that, we have since discovered another PHMG charge of $700+ on our company card.

The contrast between how persistent they were when trying to retain our business and how difficult it has been to get promised refunds or resolve billing issues has been incredibly disappointing.

Based on our experience, I could not recommend PHMG. I would strongly suggest any business considering them carefully reviews the contractual terms, cancellation process and any promises around third-party costs or reimbursements, and ensures everything is documented in writing.

They were very friendly, helpful, professional, and responsive to needs and changes. Did a really good job.

We've been clients for a number of years and the service is excellent.
Responsive, quick to help, and speedy turnarounds - Macey and Tanya are fab and super helpful.

We've worked with PHMG a couple times, but never have I asked to make so many changes to the script. I was pretty thorough about what I wanted, and they brought me back a version that nailed it. Amy our contact was awesome! We've always had great communication with the PHMG staff.

Ashbourne Credit Union have found PHMG a great company to work with! The team I recently dealt with was Tinashe Mutuda & Matthew Smith and I found them both to be friendly, professional, and quick to respond. We've always had a positive experience working together and have always found them easy to communicate with. Looking forward to continuing to work together. Ashbourne Credit Union would highly recommend PHMG to any business out there!

PHMG is a great service that took our normal voicemail to the next level. Jordan Lovell is especially attentive and presents holiday changes before I even think about it.

Ethan made our experience seamless. He kept us updated every step of the way and took his time to understand our company and created messaging that reflects how we want to be presented!

knowledgeable and helpful

Michael and the team are great! They have been on top of our account since day 1! They have been really fun to work with and they provide EXACTLY what we need. We requested an update to our account @ 8:00am this morning and by 9:00am Michael was on the phone with me going over options. I highly recommend these guys!!

Christopher Grant was very knowledgeable regarding product capabilities. Gave me some good ideas as to how I can be sure customers are hearing fresh content every time they call.

Worked with PHMG for years now, never had an issue.
Fast, professional and easy to work with.

Ben has been so wonderful to work with! He has taken all my requests and handled them graciously to make our recordings perfect! The great service doesn't just extend from Ben, but all those that our company has worked with. Daniel, our Account Manager, has always shown us patience even when we have been known to be particular. They all have been simply nothing short of amazing!

Thank you to the team for all the support. Helped with scripts, hold music and with uploading the recordings to our telecoms systems

We have been very pleased with our experience. Honestly, at first we were like what did we just sign up for. So many companies you sign up and never hear from them again. We have been working with Oliver and he has been a pleasure to work with, very professional but personable, very detailed and great follow up. The hold voiceover is awesome, something we hadn't really thought of prior to our meeting with PHMG.

Good service with quality product. Tanya is pleasant and helpful and everyone comments on our lovely jingle

PHMG has been wonderful to work with, they have elevated our professionalism and are extremely easy to work with. All of the staff I have spoken with are kind, and exceptional at their job!