phivillaus.com Reviews 228

I’m extremely happy with this company’s customer service! My patio set arrived with some damage, and I reached out to let them know. They responded quickly and handled everything professionally. A replacement was sent right away—no hassle at all! It’s rare to find a company that stands behind their products like this. The new set looks great, and I couldn’t be more pleased. Highly recommend!

Our package of patio chairs was already opened on one edge. Unfortunately, the hardware package (needed to assemble the chairs) had been removed. However, one call to Home Depot's 800 number got me in touch with the manufacturer. The manufacturer's rep knew exactly what I needed and promised to ship it right away. It arrived in just a few days. Bottom line: Problems arise once in a while. It's the ability and willingness to correct the problem that matters most. This company serves its customers well. Thank you.

I’ve been trying to contact you for two years to order parts for my patio set. As of today, I’ve heard nothing. I’ve emailed and left a voicemail with my phone number. can someone please contact me.

The patio set is E02GF104

This product cannot be placed outside. Rain water or just moisture gathers inside the hollow steel parts and eventually a rusty fluid leaks out and stains the floor below. The manufacturer is well aware of this product defect.

Beautiful outdoor furniture. Easy to assemble and look nice.

I recent made a purchase of which some minor parts were broken. I contacted customer support, reported the broken parts and replacements were immediately sent, no charge. That's what I call great customer service :-)

We ordered 2 chairs and when they arrived one was faulty. We tried emailing and got no responce however once we telephoned everything went so well. We sent pictures of the problem and in a very quick manner they corrected the problem. We were very impressed and now will totally enjoy our new chairs which are wonderful.

Nice product. Wonderful customer service.

We purchased the 10 x 13 Outdoor Patio Gazebo Wood Look, Canopy Tent. We love it! The gazebo was delivered sooner than expected which was wonderful. We thought the assembly instructions could have been better, but after an email to the company who responded within a day, they clarified an issue that completely resolved the confusion.

The customer service and management team was outstanding. My experience with this company was second to none. I bought a patio furniture set that had some missing items I contacted the team and the communication was very professional and prompt with the delivery time. Thank you for your help and support.

I had issues with my grill. They were kind enough to send me new parts so I could get it going. Great customer service! They also sent videos to help me along.

My garden umbrella arrived with 2 small pin holes and a tear in the fabric. I contacted the company straight away(with photos) and had a very speedy response. A replacement was sent promptly, it has arrived, fault free and we're pleased with the umbrella and service we have received. Thank you!

I ordered a 7pc set from Home Depot everything came in separate boxes through out a span of a week or two as they came I assembled everything was going great until my last shipment came no instructions or hardware I reached out to Home Depot who was absolutely no help at all they wanted me to un assemble everything put it back in the box and return it wait for a refund and re purchase. Anyways I reached out to phivillaus directly provided my order number and they sent me the hardware funny story hardware gets here still no instructions they emailed it to me come to realize I’m missing a a lot of parts I sent pictures of what I did receive and they shipped me a whole new set of chairs . The customer service was exceptional! And the product came out beautiful I’m over all satisfied with everything in the end especially the customer service team! Keep up the great job.

Unfortunately there was a manufacturing fault with one of my chairs. The speedy way in which customer service dealt with it to my satisfaction was first class.
The other chair of the pair was of really good quality and very comfortable.

They helped my with problem and sent me a replacement part. Free of charge.

We ordered a patio set and one of the back cushions was not completely sewed over the cording. I emailed and sent a picture. They responded quickly and stated they would send a new cushion cover. I received the cover a few days later!! Excellent customer service.

Easy to put together and one problem that was taken care of through customer service ASAP. Part was needed and it was shipped to us quickly. Great customer service!!

PHIVILLA Garden Table for 6 Person 150 * 90cm

A bracket welded to the table leg which secures the inner frame has failed on first usem (I wish Trustpilot would allow photos to be uploaded to show details). I say "welded" but upon inspection it would be generous in the extreme to call it an actual weld. There is zero penetration to the metal of the table leg.
The whole thing could have collapsed and badly injured someone - especially a baby or small child if they had been close by.
Phi Villa's customer service has been appalling. They don't care about the dangerous defect and haven't commented on whether they will investigate or recall defective items.
They say they can't provide a replacement table leg as there is no stock in the UK warehouse - well maybe get one in stock!
They are hiding behind the fact that it was bought from Amazon and say I should get a refund from them (I did). But they did say "If you still like the table, you could reorder." Helpful - NOT!

What made my experience great was the customer service from the manufacturer. I’m certain they were in China but although my chairs were missing an entire hardware pack, it was sent to me quickly though tracking showed it came from China. So kudos for their making a negative situation turn positive!

I purchased this set in April of 2024. As I was very happy with it initially, after being kept consistently under cover the surface of the table became discolored by the spring of this year. I reached out to the company when I discovered the discoloration which was just outside the "1 year from purchase" window and for that reason they would not do anything to help. We were having some construction projects done (not anywhere near the table so this was not the reason for the discoloration) so we did not discover the discoloration until we were again able to use our covered porch. Now, early August of 2025, there is bubbling and portions of the table surface that are chipping off revealing rust. I did my research and checked reviews, but this is what I am left with. On the advice of the customer service from the company, I have very gently cleaned the table with mild soapy water and towels, nothing abrasive. Just want others to know what to expect unless you don't mind spending $800 for a table that does not hold up........