While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Introducing PHILTOP, a dynamic automotive parts and accessories brand that emerged in the early 21st century. Since our inception, we have been dedicated to delivering unparalleled fitment accuracy in our auto parts across key vehicle systems, including chassis systems and engine and powertrain systems. Each product undergoes meticulous design and rigorous testing, ensuring seamless integration and optimal performance. We believe that high-quality automotive parts shouldn't come at a premium that's out of reach. We're able to offer a wide array of products that are both cost-effective and top-notch in quality.
4.1
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The catalytic converter assembly was sent with an incorrect gasket and one of the assembly flanges was welded at an incorrect position. Customer service was very good regarding the incorrect gasket. I did not contact customer service regarding the other issue as I decided to return the parts.
Fit perfect, delivered quickly. Priced right. Couldn't ask for anything more.
Reply from Philtop
Thank you for your kind words! We're glad we could get back to you quickly. If you ever have more questions, we're always here to help.
Delivery was very timely.
When returning a product customers often times expect some form of “resentment” from the company (my opinion). Customer service was “excellent” in tone and was absolutely respectful in spite of being conducted entirely via email (except the original contact because I phoned after hours and left a voicemail)!! Requesting a refund was easy and approved within 2 days.
Reply from Philtop
Thank you so much for sharing your experience in such detail! We believe returns should be as smooth as purchases—no resentment, just respect. Glad our team delivered that, and happy to hear your refund was processed quickly. Hope to serve you again!
HPFP works with my application, required outlet fitting swap but otherwise perfect fit and function. Service was very attentive and took care of my concerns regarding swapping the fitting.
Reply from Philtop
Thank you for the honest feedback! We're glad the HPFP worked out after the fitting swap and that our team was able to address your concerns promptly. Your input helps us improve — please let us know if there's anything more we can do to earn that fifth star next time!
Great customer service and quick response time. New parts arrived quickly.
Reply from Philtop
Thanks for the review! Fast responses and fast shipping are what we aim for every time. Enjoy the new parts, and don't hesitate to reach out if you need anything else.
My experience with Philtop hasn't been the greatest, but the company that installed it, has been . I had purchased 2 catalytic converter in the last couple of months, they were too small even though the website said that they would fit. After wasting my money on that, I was really skeptical of using any aftermarket parts. So far, no problems and the company was very helpful and assured me of the quality.
Reply from Philtop
Thank you for sharing your experience and for giving PHILTOP another chance.
We're happy to know that you received helpful support and that everything is working well so far. Thank you again for choosing PHILTOP and for your trust.
If you need any assistance in the future, please feel free to contact our customer support team at [support@philtop-auto.com]. We're always happy to help.
I am absolutely thrilled. Great customer service! Kind, caring, and actually care about their customers.
Reply from Philtop
Thank you for your review and for choosing PHILTOP!
We're glad you had a positive experience. Feel free to reach out anytime if you need help.
I've had bad warranty claims through other vendors, but Philtop was great. Got the replacement under the warranty on my hub. Once installed no more issues!!
Reply from Philtop
Thank you so much for your kind words and for sharing your experience!
Providing reliable products and responsive customer service is always our goal.
We truly appreciate your support and look forward to serving you again in the future!
Reply from Philtop
Thank you so much for taking the time to share your experience! We're really glad to hear that our service met your expectations.
Our team works hard to make sure every customer feels taken care of, and your feedback means a lot to us.
We look forward to serving you again. If you ever need anything, don't hesitate to reach out!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
