What can I say service was second to none, been buying my timber products from here for years, friendly staff and the delivery drivers are brill, cant fault them
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order 3.6m hard wood sleepers, very good price compared to online retailers. We changed our minds for the layout of the garden and wanted 2.4m lengths. No hassle to swap and change products at all and... See more
This place is a real Aladdin's cave for the DIY enthusiast, if they do not stock the item that you require here, then there is little hope of any other local business having it in stock. Prices also r... See more
All aspects of our purchase of a shed and garden furniture were excellent. The sales staff were knowledgeable, pleasant and professional with clear, concise communication at all times. The quality o... See more
Company details
Written by the company
Timber sales to the trade and public from Ebbw Vale, South Wales. Serving a wide area with same and next day delivery on fencing, decking, sleepers, shed, trellis, pickets, felt, nails, composite, turf, stakes, durapost, feather edge, summer houses, panels, ply, osb, postcrete, wheelbarrows, benches, c16, c24, spindles, handrail.
Contact info
United Kingdom
- philipjonestimber.co.uk
4.7
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, communication and products - ordered online over the weekend, received and phone call on the Monday to tell me when the delivery would be made, then on the day the delivery driver contacted me to give me a time slot. When the product arrived, the delivery driver unloaded the truck and place the products exactly where I wanted them.
17 April 2026
Best about and been using them for…
Best about and been using them for years . First class customer service from nathan .
17 April 2026
Would have given 5 stars
Would have given 5 stars, if you had contacted me prior to delivery.
17 April 2026
Been using these for 20 years plus for…
Been using these for 20 years plus for my woodworking timber jobs been absolutely great to deal with from dayv1 to the present day . Great service , price and pleasure to deal with
13 March 2026
Grat to speak with on the phone and the…
Grat to speak with on the phone and the delivery next day was spot on
6 March 2026
Quick delivery kept updated,helpful and…
Quick delivery kept updated,helpful and polite delivery driver will definitely order there again
9 March 2026
Good people running a good business
Just love the web site and the order & pick-up arrangement . Depot staff fabulously helpful when loading up . These are great people running a good business
17 February 2026
Been going there years for all my…
Been going there years for all my timber needs and more,over the last few years the product options have increased massively from timber to composite products, aggregates, artificial grass etc. staff are great and extremely helpful highly recommend these guys
3 March 2026
Unprompted review
Very good customer service at till …
Very good customer service at till easy ordering very quick delivery and very reasonable what more can you ask thanks
16 February 2026
Delivery was on time and the driver was…
Delivery was on time and the driver was very helpful.
9 February 2026
Fantastic team and unbeatable worth.
Fantastic team and unbeatable worth.
29 January 2026
Unprompted review
Excellent service
Easy to order, notified prior to delivery, speed of delivery and delivery guys very helpful, delivered load to agreed point and received good quality logs
13 January 2026
timber for fencing
everything was ready for collection the staff are allways nice and helpful and a good price
14 January 2026
Staff where very unhelpful
Staff where very unhelpful, selling me 2 5 mtr lengths of 4" x 2" lengths of timber. It was a particularly wet and cold day and we needed to strap them to my lifted Shogun. I'm 69 and disabled and partner is only 5' tall however there was absolutely no offer of help. This was caused by extortionate delivery charges. Timber cost £23
Delivery £24
Far more than any other builders merchant in the area.
Delivery distance, 4 miles approx.
2 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.