Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... See more
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From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... See more
Company replied
Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... See more
Company replied
Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... See more
Company replied
Company details
Written by the company
Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.
Contact info
464 Ranglet Road, Walton Summit Centre, PR5 8AR, Preston, United Kingdom
- 01772 646755
- care@pharmacyprime.com
- pharmacyprime.com
You should know
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Wrong item sent, false advertising?
Update: I have kindly been refunded the full amount. Thank you for sorting this out quickly. Was actioned on the same day. I have reviewed my one star review based on the customer service following this incident.
Ordered an item and they sent me wrong product. Have emailed them and will review my score based on how it is handled, as it could have been an honest mistake.
I ordered disinfectant spray and they have sent me hand sanitiser which I could of got from any general store for £1-£2. I paid almost £12 including delivery for the spray I actually wanted from them.
I can't see the product they sent me on their website so I think it may be a case of them false advertising and sending people an alternative product which is unlawful and I will escalate as necessary. Let's see what they come back with.
22 November 2024
Unprompted review
Reply from Pharmacy Prime
Thank you so much for taking the time to leave and edit your review. I'm really pleased to hear that you were happy with the resolution.
Rachel
I wouldn't recommend this company to…
I wouldn't recommend this company to anyone.
I placed an order, was told my order was accepted.
They took my Money, then 2 days later they contact me and tell me my order has been cancelled.
They don't think the product is safe for me.
I have been taking if for some time.
And for the record I'm 57 years old.
29 October 2024
Unprompted review
Reply from Pharmacy Prime
Hi John,
Thank you for leaving a review.
We understand that this can be frustrating for you. As a registered pharmacy, we are subject to controls and restrictions on certain medications based on order history and frequency. If you would like to speak to our clinical team about the reasoning for cancelling your order, please call us on 01772 646755.
Best,
Dennis
Reply from Pharmacy Prime
Hi Claudia,
Thank you for leaving a lovely review! We're so glad that your items got to you on time.
Best,
Dennis
good prompt service
23 September 2024
Reply from Pharmacy Prime
Hi Paul,
Thank you for leaving a 5* review, we massively appreciate it! If there is anything more that we can support you with, feel free to call us on 01772 646755.
Best,
Dennis
Arrived within 24 hours
Arrived within 24 hours with free postage. I would recommend this UK based Company.
10 September 2024
Unprompted review
Reply from Pharmacy Prime
Hi Patrick,
That's great news that you were happy with your delivery. We hope to see you again on Pharmacy Prime.
Rachel
Prompt efficient délivery
16 August 2024
Reply from Pharmacy Prime
Hi Jane,
Thank you for your review ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the efficient service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
I found what I was looking for and the…
I found what I was looking for and the service, dispatch and delivery was excellent. Thank you.
9 August 2024
Reply from Pharmacy Prime
Hi Emoke,
Thank you for your glowing review ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the excellent service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Reply from Pharmacy Prime
Hi Mark,
Thank you for your review. As a small family-run business, it really means a lot to us and our team when our customers are happy with the service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Prompt efficient service as always!
15 August 2024
Reply from Pharmacy Prime
Hi Jamie,
Thank you for your review and loyalty ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the efficient service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Reply from Pharmacy Prime
Hi Noag,
I am so sorry to hear about your negative experience.
Due to being a registered pharmacy we are unable to ship certain products overseas and therefore those orders are cancelled and are refunded, I can see that you had opted in for protect my order which has been processed, I have refunded this at our end and should be with you in the next 3 - 5 days (depending on your bank processing time).
Rachel
Reply from Pharmacy Prime
Hi Alan,
Thank you for your review. As a small family-run business, it really means a lot to us and our team when our customers are happy with the prompt service we provide!
We hope to see you again and if there is anything we could be doing better to be getting a 5* review from you, please do let us know by contacting care@pharmacyprime.com or leaving feedback here.
Thanks,
Rachel @ Pharmacy Prime
Easy to order cheaper than other…
Easy to order cheaper than other pharmacist and thry do there best to get my meds to me as soon as possible.
Many thanks
Kindest Regards
Demetris
13 August 2024
Reply from Pharmacy Prime
Hi Demetris,
Thank you for your review ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the efficient service and accessible prices we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
My items arrived on time.
12 August 2024
Reply from Pharmacy Prime
Hi Yvonne,
Thank you for your review. As a small family-run business, it really means a lot to us and our team when our customers are happy with the quality service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Really impressed everything came well…
Really impressed everything came well packaged. Fast delivery. Will be ordering again.
12 August 2024
Reply from Pharmacy Prime
Hi Mark,
Thank you for your review and kind words ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the efficient service we provide! We were delighted you were impressed.
We can't wait to help you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Delivery was quick
22 August 2024
Reply from Pharmacy Prime
Hi Jessica,
Thank you for your review ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Hip pain relief
I ordered the painkillers to help me cope with my hip pain. My order was dealt with efficiently and delivered quite quickly. The website was easy to use and I will definitely order again.
8 August 2024
Reply from Pharmacy Prime
Hi Kathy,
Thank you so much for taking the time to leave a review, I'm really pleased that the item helped relieve your hip pain and you had a positive experience on the site.
Best,
Rachel
Very quick and efficient service
9 August 2024
Reply from Pharmacy Prime
Hi Jayne,
Thank you for taking the time to leave a review. we are so pleased that you had a good experience.
Rachel
Reply from Pharmacy Prime
Hi Robert,
Thank you so much for taking the time to leave a review, we are a family run business and reviews make a huge difference to us.
Rachel
Reply from Pharmacy Prime
Hi Mr Snelling,
Thank you so much for taking the time to leave a review, we are a family run business and reviews make a huge difference to us.
Rachel
Great service fast delivery will always…
Great service fast delivery will always use this pharmacy for whatvi need. 5 stars from me 👍
8 August 2024
Reply from Pharmacy Prime
Hi Jenny,
That is great to hear! I'm so pleased that we have been able to offer such a great service and keep you as a returning customer! Please do sign up to our newsletter (if you haven't already) for the latest offers and discount codes.
Have a great day,
Rachel
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