Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... See more
Company replied
Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... See more
Company replied
Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... See more
Company replied
Company details
Written by the company
Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.
Contact info
464 Ranglet Road, Walton Summit Centre, PR5 8AR, Preston, United Kingdom
- 01772 646755
- care@pharmacyprime.com
- pharmacyprime.com
You should know
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service. Always someone available to help with any queries. Received parcel within 24 hours of placing order. 1st dose is excellent value however in comparison to other providers the larger doses seem more expensive. Otherwise 5 ⭐

Reply from Pharmacy Prime
I tried a lot of diets through various…
I tried a lot of diets through various groups, nothing worked. I was going through my FB page and saw Pharmacy Prime advertise Mounjaro and at an affordable price. I looked into them before diving in. All the reviews were great. So I told my hubby I was doing this, and he agreed. I couldn’t believe how helpful, and wonderful Issa, Haroon and the team have been. I am nearly on my 5 week and I’ve lost around 10lbs. I know it’s not a huge amount but to me it’s amazing. The emailed information they send is full of advice and help. They go above and beyond for you and are the best.

Reply from Pharmacy Prime
Very impressed with this company
Very impressed with this company . Really professional and slick transactions .

Reply from Pharmacy Prime
Great company
Great company, great communication, very helpful, would definitely recommend!

Reply from Pharmacy Prime
Couldn’t have asked for a more successful first 4 weeks
Very simple process to be medically assessed and subsequent delivery and instructions how to inject the correct dosage safely. It’s been revolutionary to have no food noise, cravings and preventative noise stopping me exercising. Generally feel more energised and no side effects. After 4 weeks my loss is 11lb, couldn’t have asked for a better easier result 🤩

Reply from Pharmacy Prime

Reply from Pharmacy Prime
Clear and informative regular…
Clear and informative regular emails,support there if you need it

Reply from Pharmacy Prime
Great professional service
Great professional service. Prescription arrived quickly.

Reply from Pharmacy Prime
I was feeling very self conscious about…
I was feeling very self conscious about my gained weight. My sister told me about Pharmacy Prime and I enrolled 6 weeks ago. I have lost almost a stone in weight, I feel great about myself with the added bonus of being able to pick clothes a size down.

Reply from Pharmacy Prime
I really wanted to try weigh loss jabs…
I really wanted to try weigh loss jabs and after doing research I found Pharmacy Prime. It was easy to fill in the paperwork and then it got followed up by a friendly call. I have felt that at any point I had questions I could ask them and would receive an honest answer. Receiving the package was easy- and even though I don’t live in the Uk it was still cool when it arrived. I’m only in my 1st month but can say I have lost weight, and definitely have noticed changes in my appetite and mindset. Looking forward to the rest of the journey

Reply from Pharmacy Prime
Professional service
Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & tips also issued to keep users on track, these are v useful.

Reply from Pharmacy Prime
Super fast
Super fast, great customer service I was with another company and never had this experience,, calling to discuss? Checking I had the correct dose, for my knee replacement surgery. Would highly recommended.

Reply from Pharmacy Prime
My experience with Pharmacy Prime
My experience with Pharmacy Prime has been nothing short of excellent.My journey has been carefully monitored throughout.The clinicians are on hand 24/7 with their sound advice and ear to listen.

Reply from Pharmacy Prime
Pharmacy Prime
Loads of professional support and excellent customer service around my wegovy pen

Reply from Pharmacy Prime
Always good service
Always good service, fast delivery, and good product. I’m seeing the difference and feeling better than ever.

Reply from Pharmacy Prime
From very beginning communication was…
From very beginning communication was amazing! All my questions were answered properly and provided me with assurance.
Each treatment was tailored to my needs. Super helpful staff always a phone call away. Strongly recommend!

Reply from Pharmacy Prime
Quick supply and friendly interaction…
Quick supply and friendly interaction on email.

Reply from Pharmacy Prime
Such a helpful company
Such a helpful company - easy to order - answered all my questions and love the tips and information provided - pleasure to buy from and I would highly recommend.

Reply from Pharmacy Prime
Really easy to subscribe
Really easy to subscribe. I like the reminders to check in. Friendly company and non judgmental about how you choose to do your journey 😊 but the important bit is, I don’t have to be constantly thinking about weight loss, it’s taking care of itself 😅 for the first time ever 😁

Reply from Pharmacy Prime
Great Pharmacy team
Pharmacy team really helpful
Always reply any questions promptly and supportive

Reply from Pharmacy Prime
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.