PharmacyOnline.co.uk | Online Doctor Reviews 

2,112
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 936 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting prompt updates on their orders from placement to arrival. Many people appreciate the easy-to-use website and efficient ordering process, alongside the excellent overall service and helpful advice provided. Reviewers also frequently highlight the reasonable and competitive pricing, especially when discounts are available, offering good value. However, some people were dissatisfied with product-related issues, including receiving faulty or incorrect items. A few other people also felt that orders were sometimes rejected or shipped incomplete without prior notification, and some experienced delays in shipping or receiving necessary documentation.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, with many praising its efficiency, speed, and ease of use,... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, efficient... See more

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable prices that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The web-site is very easy to use, orders dealt with very quickly and regular updates provided on the status of your orders throughout, right up until point of delivery. One thing that could be improv... See more

Rated 5 out of 5 stars

Easy to find the information and products needed. Products are quickly available to purchase and lots of choice and description to help you. Fast processing and quick delivery keeping you up to date... See more

Rated 5 out of 5 stars

Prompt service, clear ordering instructions. I knew what I needed as I researched it myself so no issues requesting the product. From order to delivery was an fast efficient service

Rated 5 out of 5 stars

I have been taking weight loss tablets for two weeks now and already lost 6lbs, this is without making other changes in my diet. I have been setting responsibly for a while and I wasn’t getting much o... See more


Company details

  1. Pharmacy
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Weight Loss Service

Written by the company

Since our launch in August 2020, we’ve helped thousands of patients get the prescription treatment they need, delivering directly to their home or place of work, in as little as 24 hours. Be assured you are in good hands as all of our prescribers and pharmacists are UK graduates who are registered with the GPhC but don’t take our word for it, check out our five-star reviews on Reviews.io and Trustpilot


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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4.4

All reviews

(2,112)

794 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not recommended

Not recommended. They sent me a faulty product and refused to exchange it. Instead, they directed me to the manufacturer. Very poor service.

10 April 2026
Unprompted review
Rated 3 out of 5 stars

Poor customer service

The customer service has been very disappointing. I waited several weeks to receive copies of the prescriptions for my two orders, even though the website states that they are usually provided within 48 hours. I sent multiple emails and made several phone calls before finally receiving the documents after a few weeks.
The delivery service however has always been good, with orders typically arriving within 1–5 working days.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Sadly I can't say I'm impressed with support

Sadly I can't say I'm impressed, I accidentally forgot to remove the needle protector on my Wegovy pen, resulting in wasted dose, and the need to try again. This meant I was essentially going to be early at starting the second month, and the higher dose. When I reached out to pharmacy online, all I received back was a link to buy another low dose pen. Each pen contains 4 doses, not the single dose I needed. I asked if it was ok to start the second month, which is a higher dose early, and again received exactly the same link. So, I started the second month of treatment early, which wasn't too much of a problem, but at the second injection, I asked advice about the dosage I would need for the third, upcoming month, but didn't get a sensible, clear answer. On reflection, I am exactly the same weight I was when I started, I can't say that, other than the first few days, that my appetite has been suppressed at all. I've not experienced any side effects, so that's a good thing, thought I've made no progress either. Either the medication is fake, or the wrong one for me, it's hard to say, but the support is useless and simple points towards you spending more money. I'll decide whether I'll continue on with this, over the next few days, but the cost, to result ratio doesn't work for me.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Experts on hand for advice and help

Experts on hand for advice and help
Follow up and review telephone calls to check everything is going well
Everything is very professionally done
Would definitely recommend
The delivery service is quick

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service. Sometimes it’s difficult to get a appointment at my Gp’s surgery so i found this brilliant to order from and delivery the next day is great.
Very professional. Always responsive to emails. Extremely happy and will definitely order again

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Peace of Mind

It is so difficult these days to get a doctors appointment even for a repeat prescription. So it was such a relief to find PharmacyOnline and be able to order just what I needed. Their delivery service was fast and reliable.

10 April 2026
Unprompted review

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