PharmacyOnline.co.uk | Online Doctor Reviews 

2,112
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 936 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting prompt updates on their orders from placement to arrival. Many people appreciate the easy-to-use website and efficient ordering process, alongside the excellent overall service and helpful advice provided. Reviewers also frequently highlight the reasonable and competitive pricing, especially when discounts are available, offering good value. However, some people were dissatisfied with product-related issues, including receiving faulty or incorrect items. A few other people also felt that orders were sometimes rejected or shipped incomplete without prior notification, and some experienced delays in shipping or receiving necessary documentation.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, with many praising its efficiency, speed, and ease of use,... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, efficient... See more

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable prices that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The web-site is very easy to use, orders dealt with very quickly and regular updates provided on the status of your orders throughout, right up until point of delivery. One thing that could be improv... See more

Rated 5 out of 5 stars

Easy to find the information and products needed. Products are quickly available to purchase and lots of choice and description to help you. Fast processing and quick delivery keeping you up to date... See more

Rated 5 out of 5 stars

Prompt service, clear ordering instructions. I knew what I needed as I researched it myself so no issues requesting the product. From order to delivery was an fast efficient service

Rated 5 out of 5 stars

I have been taking weight loss tablets for two weeks now and already lost 6lbs, this is without making other changes in my diet. I have been setting responsibly for a while and I wasn’t getting much o... See more


Company details

  1. Pharmacy
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Weight Loss Service

Written by the company

Since our launch in August 2020, we’ve helped thousands of patients get the prescription treatment they need, delivering directly to their home or place of work, in as little as 24 hours. Be assured you are in good hands as all of our prescribers and pharmacists are UK graduates who are registered with the GPhC but don’t take our word for it, check out our five-star reviews on Reviews.io and Trustpilot


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

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4.4

All reviews

(2,112)

795 reviews in the last 12 months

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Rated 5 out of 5 stars

Used several times

Easy process, much quicker than attempting to get a doctors appointment these days! This was for an item that I'd used previously so knew exactly what was required.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Didn’t refund money

I ordered from this website and was declined for some reason I’ve since ordered from two different companies no problem , I didn’t receive my money back nearly £124! I emailed numerous times tried to call but it was never answered I tried social media and was told it would be refunded! The last email I was told to contact my bank!? So I did report and luckily my bank refunded me, will never ever use this company again

11 January 2026
Unprompted review
Rated 4 out of 5 stars

The web-site is very easy to use

The web-site is very easy to use, orders dealt with very quickly and regular updates provided on the status of your orders throughout, right up until point of delivery.
One thing that could be improved is the reduction of requests to complete the health questionnaires that have been completed.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Distressing Experience with Company

JOrdered product from this company. Which i have been a customer of for several years with absolutely no ordering problems. Now i am not sure what has happened to this now shoddy company. First order went through absolutely no problem, item delivered. They then offered a discount so I ordered again applied discount and my order was declined but took my payment. Supposedly refund on way. Re-ordered again order went through payment taken, then email to say it was declined. I am absolutely Furious, Now two payments totalling nearly £300 off my card. Phoned customer services yesterday absolutely furious to register complaint, agent apologised and promised to look into it and get back to me end of business. I am Still waiting... I am now going to advise my bank of fraudulent payments, and report this company to the General Pharmaceutical Council advising them of my distressing treatment to myself, of being unfair, , cancelling orders and taking payments and also the extreme distress i encountered dealing with them. I await further communication from this company today.
Absolutely FURIOUS.
Day 2 dealing with this Company. I phoned again this morning chasing my promised phone call from supervisor that never materlised from Yesterday. Was advised by Sean that I would definitely receive today. So far no call. Just an email saying New Complaint?. Still no refund of £300.00 I am getting frustrated being lied too and this so called company seems to be blasé about resolving my issues. THEY Genuinely don't care and ARE NOTinterested in trying to actually listening to my complaint. I have now passed my concerns about this Company and their practices to The General Pharmaceutical Council. I will update this review as long as this matter continues unresolved and also their ongoing unresponsive manner .Day 3, still no phonecall from supervisor and still waiting on my refund. Phoned first thing this morning again promised a call back, still waiting. To make matters worse went to use my pen thus morning and it is faulty, spoke to a prescriber at company but was cut off. Sent an email to video product. I am so frustrated with this company words cannot express. Still waiting on Refunds, phone calls, faulty product refund. some sort of response. Please think twice about ordering from this now shoddy company,and receiving disgraceful behaviour shown to their customers. Will update review when I receive an acceptable response. Day 6 still awaita response from this Company, still Awaiting a REFUND. AGAIN phoned company yesterday eventually got my call from supervisor who really was no help, didn't listen to my complaints, obliviously reading from a script that covers most complaints. Still waiting on a refund have contacted bank. At no point apologised for any inconvenience to me for my time calling, emailing etc. Absolutely dont care if they lose customers to the more PROFESSIONAL companies out there. A would never use this company again or recommend this company to anyone. Truly shows their lack of professional conduct and shameful behaviour towards a once loyal customer. I hope the customers that have had issues refuse to give them their custom also.
Please read their info and terms and conditions before ordering and paying, because they clearly don't adhere to
Avoid , there are far better Customer focused companies out there.
I have reported to The General Pharmaceutical Council to investigate their practices.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Invaluable service

I've used PharmacyOnline a few times and I'm very happy with the service. Easy to order, very fast delivery and they care that the medication is right for you before dispensing.

6 January 2026
Unprompted review
Rated 3 out of 5 stars

Re-Order date changed

My due date for re ordering my prescription is continually changed and brought forward from the 28 day repeat set by me. Consequently I have to remember the correct dates myself - otherwise I would become overstocked with my medicines.

16 February 2026
Unprompted review

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