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Pharmacy Express Reviews 

657
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 485 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and quick responses to inquiries. Many people appreciate the personalized approach, feeling valued and well-cared for, noting thorough medical checks and advice. Reviewers frequently mention the quick and reliable delivery service, with orders arriving promptly and securely packaged. The ordering process is straightforward, supported by clear communication and follow-ups to ensure safe delivery.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, speedy,... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Staff

Users describe positive interactions with staff, highlighting their responsiveness, helpfulness, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the personalized and caring... See more

Order

Customers had positive experiences with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a lovely pharmacy. Been coming here for my weight loss jabs and not only do they support to a lower bmi but you actually feel like your being treated like a human, but a human. It’s a very person... See more

Company replied

Rated 5 out of 5 stars

Ive been a patient for eight months. The team at Pharmacy Express works in tandem to seamlessly provide guidance through your journey, be it weight loss or other treatments that they provide. The... See more

Company replied

Rated 5 out of 5 stars

Really good pharmacy from what I have experienced. I don’t live anywhere near the pharmacy but I do use them for the meds I need. I work full time and can only get my meds delivered on a Saturday and... See more

Rated 5 out of 5 stars

Fantastic service everytime… been with other providers for my Mounjaro and Pharmacy Express are by far superior in customer service and price. The WhatsApp facility is amazing they reply within a coup... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Women's Health Clinic
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About Pharmacy Express

Written by the company

Pharmacy Express

Express and affordable health services for all.

Pharmacy Express is a GPhC-regulated online pharmacy providing safe, accessible and reliable healthcare services across the UK. We offer both private and NHS pharmacy services, with dispensing and delivery available throughout the UK.

Our services include NHS prescription delivery, repeat prescriptions, Pharmacy First services, seasonal vaccinations, travel vaccinations and weight management support. Patients can access care through both virtual and in-person consultations, making it easier to choose the option that suits them best.

Every service is delivered with patient safety, clinical care and convenience in mind. Our pharmacy team is committed to providing clear guidance, professional support and a smooth experience from consultation through to delivery.

At Pharmacy Express, we aim to make healthcare simple, affordable and dependable, helping patients access the treatment and support they need with confidence.

Our promise to you

Written by the company

Safe, Secure and Pharmacist-led
At Pharmacy Express, we are committed to providing a safe, reliable and supportive healthcare service. Every order is reviewed by our qualified pharmacy team, with fast delivery and patient-focused care at every stage. Your health and wellbeing are always our priority

Same-day dispatch may be available

Free delivery on eligible orders

Next-day UK delivery is available once your order has been safely reviewed and approved by our clinicians

Contact info

Simple Access to Trusted Care

Trusted treatment, clear guidance and safe pharmacist-led care.

4.9

Excellent

TrustScore 5 out of 5

657 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(657)

457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Have been using Pharmacy Express for a number of months and they are so easy to deal with. The online ordering portal is easy to use, they always communicate when the package has been shipped and follow up to ensure it’s arrived too. Would highly recommend them for hassle free support

16 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your detailed feedback! We're delighted to hear you've found Pharmacy Express easy to deal with over the past few months. It's great to know the online ordering portal works well for you and that our communication and follow-up updates have been helpful. We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Happy to recommend

I have used pharmacy express three times and found them to be simple, fast and reliable.

22 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're really pleased to hear you have found Pharmacy Express simple, fast, and reliable for multiple orders. We truly appreciate your continued support.

Rated 5 out of 5 stars

As always excellent service provided by…

As always excellent service provided by Pharmacy Express, I wouldn't go anywhere else for my prescriptions!!!

21 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your continued support and kind words! We're delighted to hear you consistently receive excellent service from Pharmacy Express, and we truly appreciate your loyalty and recommendation.

Rated 5 out of 5 stars

Great service

Always receive amazing service and feel that you are looked after
Always follow up to see if everything is ok
Would recommend

16 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your kind feedback! We're so pleased to hear you always receive amazing service and feel well looked after. It's great to know our follow-up communication is appreciated and that you would recommend us. We really value your support.

Rated 5 out of 5 stars

Very happy

Very efficient and quick delivery

11 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're really pleased to hear your order arrived quickly and that you were happy with the efficiency of our delivery service. We truly appreciate your support.

Rated 5 out of 5 stars

Promptly despatched

Promptly despatched, well packaged, excellent service

14 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're pleased to hear your order was promptly despatched, well packaged, and that you received excellent service. We really appreciate your support.

Rated 5 out of 5 stars

Excellent service.

Excellent service.

13 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your kind feedback! We're really pleased to hear you’re happy with our service, and we truly appreciate your support.

Rated 5 out of 5 stars

5* experience

My experience from start to finish was very positive - I had an online consultation with a pharmacist prior to being prescribed any medication where all the necessary checks were done thoroughly and all my questions were answered. I made my purchase and delivery was next day, well packaged and I was kept informed of my delivery along the way. Later in the day after delivery the customer service at Pharmacy Express reached out to me to make sure I have received my order and everything was in order. Great experience and would highly recommend.

9 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for taking the time to share such a detailed review. We're delighted to hear that your experience with Pharmacy Express was positive from start to finish. Ensuring every consultation is thorough, informative, and supportive is incredibly important to us, so it’s wonderful to know all your questions were answered and you felt well looked after throughout the process. We're also pleased that your delivery arrived quickly and that our communication kept you informed every step of the way. Thank you again for your recommendation and support!

Rated 5 out of 5 stars

Very happy with the process from…

Very happy with the process from registration to chat with pharmacist to delivery.

28 March 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your lovely feedback! We're delighted to hear you were happy with the whole process, from registration and speaking with our pharmacist through to delivery. Providing a smooth, supportive service for our customers is always our goal, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Great service

11 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you so much for your kind review! We're delighted to hear you've had a great experience with delivery and customer service. Making sure our customers receive their orders safely and on time is really important to us. We truly appreciate your continued support.

Rated 5 out of 5 stars

Re-ordered online

Re-ordered online. Process was efficient. Confirmed order over the weekend.

Shipped promptly and arrived by Wednesday.

Great service and wasn't able to find a better price anywhere else online.

And I was able to find them as an official registered pharmacy.

1 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your detailed feedback! We're really pleased to hear your re-ordering process was efficient, your order was confirmed over the weekend, and that it was shipped promptly and arrived by Wednesday. It's also great to know you found a competitive price and were able to verify us as an officially registered pharmacy. We truly appreciate your support.

Rated 5 out of 5 stars

Really good service so far

Really good service so far, very happy.
Just had my second pen delivered.
When signing up to Pharmacy Express I had to take photos with the date of my weight and me in tight fitting clothes. I also had to have an online consultation. There were plenty of time slots to choose from, and the only thing required was for me to stand on the scales so they could confirm my weight.
I received email and WhatsApp confirmation that my prescription was being looked at by a Pharmacist, then confirmation that my order had been accepted, and tracking details for Royal Mail delivery.
The Pharmacist also messaged me directly and called to check all was ok.
With my 2nd pen I just had to type my weight in when ordering and fill in the statory questionnaire.
Again I've received confirmation and tracking info by email and WhatsApp, and they have been in touch via WhatsApp today to make sure delivery was received ok.

1 April 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for taking the time to share such detailed feedback. We're really pleased to hear you're happy with the service so far and that you've found the process straightforward from sign-up through to your second order.

It's great to know you found the onboarding process clear and thorough, including the consultation and necessary checks, and that our communication via email and WhatsApp has kept you well informed at every stage. We're also pleased our pharmacist contact and follow-ups have helped give you reassurance, and that your repeat order process has been simple and convenient.

We truly appreciate your continued support and trust in Pharmacy Express.

Rated 5 out of 5 stars

Mounjaro Success

Still using for my MJ journey and they are reasonably priced, provide excellent service and speedy well packed delivery cannot fault the service provided

18 March 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback and for continuing your MJ journey with us. We're really pleased to hear you find our service reasonably priced, reliable, and consistently efficient, with speedy and well-packaged deliveries. We truly appreciate your kind words and continued support.

Rated 5 out of 5 stars

Easy service

Easy service, plenty information and checks to ensure service is correct, active follow to ensure orders arrive, very pleasant staff - would recommend

24 March 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're really pleased to hear you found our service easy to use, with clear information and checks to ensure everything is correct. It's also great to know our active follow-ups and friendly team have made a positive difference. We truly appreciate your recommendation and support.

Rated 5 out of 5 stars

All round reliable service. Consistently trustworthy

Thorough, trustworthy and reliable. Good prices (no gimmicky deals or vouchers etc) and very efficient. Very good communication- respond very quickly.

19 March 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're really pleased to hear you find our service thorough, trustworthy, and reliable. It's also great to know you’re happy with our pricing, efficiency, and quick communication. We truly appreciate your support.

Rated 5 out of 5 stars

Great customer service and you feel…

Great customer service and you feel looked after and can always ask for advice if needed, they respond very fast normally the same day and personally.
Highly recommend the company and the Director Wasim is super helpful.
Cheers

20 March 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your kind feedback! We're really pleased to hear you feel well looked after and find our customer service helpful and responsive, often the same day. It's also great to know you can easily reach out for advice when needed.

We truly appreciate your recommendation and your comments about Wasim being so helpful. We’ll be sure to pass that on.

Rated 5 out of 5 stars

Great service and advice

Advised by my cruise line I needed a Yellow Fever certificate for some of the ports of call. As the GP service no longer provides the service I contacted Pharmacy Express, after talking with them booked/paid for the appt. on line. Turned up and took my previous yellow fever cert along which recommended a second dose after 10 years which was well overdue. After consultation I was advised this would suffice as WHO recommended only one dose now for over 60's, so no inoculation required. I was also advised my fee would be refunded which was a nice surprise. Based on my experience I'd recommend Pharmacy Express and would have no hesitation using them again.

4 March 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for taking the time to share your experience. We're really pleased to hear you found the booking process straightforward and that our team were able to support you with your Yellow Fever consultation and advice.

It's great to know the consultation helped clarify the current guidance for your situation and that you were also pleased with the refund of your fee. We truly appreciate your recommendation and are glad you'd be happy to use our service again in the future.

Rated 5 out of 5 stars

Fast delivery and service on multiple…

Fast delivery and service on multiple occasions, fast to respond to any queries.

18 March 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're really pleased to hear you've experienced fast delivery and service on multiple occasions, and that we’ve been quick to respond to your queries. We truly appreciate your continued support.

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