Ordered a bracelet almost two weeks ago and they haven’t even begun shipping. Tried contacting them on instagram and via email yet no replies to both, their website has been down for over a week and I... See more
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Stay away. The quality of the necklace was poor. Not at all what I would expect from the cost. Oh but, do not be fooled by their website which states in big bold letters “free returns on all orders”.... See more
Company replied
I cannot say enough about my experience with Pharah. The staff is warm, welcoming, and totally knowledgeable about the products and services available. I was looking for something in particular for a... See more
Company replied
Easy checkout process. Waiting to get my package especially since it was $45 to ship each. Silly me, shouldn't have forgot a ring.
Company replied
Company details
Written by the company
We design unparalleled fine jewelry imagined to let you unveil your authentic self. Created from ethically sourced real gold, sterling silver, and precious stones, enduring pieces by Pharah exist above all the trends.
Contact info
United States
- pharah.co
2.7
Poor
35 reviews
Hasn’t replied to negative reviews
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Ordered a bracelet almost two weeks ago…
Ordered a bracelet almost two weeks ago and they haven’t even begun shipping. Tried contacting them on instagram and via email yet no replies to both, their website has been down for over a week and I’m starting to feel like this “business” is a scam. If I don’t get a reply or my package within another week I’m going to report the page to the BBB.
29 December 2023
Unprompted review
Bad Purchase
Necklace has become discolored & now appears cheap. Not a good purchase. Will not purchase from this Seller again.
14 September 2023
Reply from Pharah
Hello Rita,
Thank you for reaching out to us, and we sincerely apologize for any inconvenience you've experienced regarding your pre-paid order.
We understand your concern about the delayed delivery, and we sincerely apologize for any inconvenience this may have caused.
We want to assure you that your order is currently in transit, and we are actively monitoring its progress to ensure a swift and successful delivery.
Our team is working diligently to address this issue, and we truly appreciate your patience and understanding.
We also want to assure you that your message has been received, and we are actively working to resolve any outstanding issues. If there are any specific details or concerns you would like us to address, please feel free to share them with us, and we will do our utmost to ensure your satisfaction.
Once again, we apologize for any inconvenience you've faced, and we genuinely appreciate your continued patience and understanding as we work to resolve this matter promptly.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know.
Thank you for choosing Pharah. We value your business and are committed to ensuring a positive experience for our customers.
Best regards,
Pharah
Have gotten so many compliments on the…
Have gotten so many compliments on the ring I purchased and I must say I couldn't be more impressed myself at how beautiful and exquisite Pharah's merchandise is. I'm in love 😍
16 September 2023
Reply from Pharah
Hello Sherri,
Thank you so much for taking the time to share your delightful feedback! We're thrilled to hear that you've received numerous compliments on the ring you purchased.
It warms our hearts to know that you are impressed with the beauty and exquisite craftsmanship of Pharah's merchandise. Your satisfaction is our utmost priority, and we are delighted to have played a part in making your experience special.
If there's anything else we can assist you with or if you have any more feedback to share, please feel free to reach out. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Pharah
Beautiful items to choose from and…
Beautiful items to choose from and lovely prices. I 100% recommend❤️
~ MG
14 September 2023
Reply from Pharah
Hello Miami,
Thank you so much for your kind words! We're thrilled to hear that you find our selection beautiful and our prices appealing. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever have any questions or need assistance, feel free to reach out. We're here to ensure your shopping experience remains delightful.
Best regards,
Pharah
I received my necklace its beautiful…
I received my necklace its beautiful but the fish line has a kink in it and no one contacted me to send a new one
16 August 2023
Reply from Pharah
Dear Roxanne,
Thank you for your message, and we're delighted to hear that you received your necklace and find it beautiful. We sincerely apologize for any inconvenience you've experienced regarding the kink in the fish line.
We have made several attempts to assist you with this issue by requesting photos of the jewelry to confirm the defect. Unfortunately, we have not received a response or any images from you to proceed further.
To provide you with the best possible assistance, we kindly ask you to send us clear photos of the necklace clearly showing the kink in the fish line. This will help us promptly resolve the issue and ensure your satisfaction with our product. You can reply to the email with the photos attached, and we will take immediate action to address the problem.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and cooperation in resolving this matter. Your satisfaction is of the utmost importance to us, and we look forward to assisting you further.
Thank you for choosing Pharah, and we appreciate your continued support.
Regenerate
Reply from Pharah
Dear Mr. Danny,
I hope this message finds you well. We would like to express our gratitude for your continued patience and understanding regarding your recent order.
As previously communicated, your order is currently in transit and on its way to your designated delivery address. We understand that eagerly anticipating your purchase can be quite exciting, and we sincerely appreciate your patience during this time.
Rest assured that our team is closely monitoring the shipment's progress, and we are doing our utmost to ensure a smooth and timely delivery of your jewelry. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Once again, we want to thank you for choosing Pharah. We value your business and look forward to delighting you with your new jewelry.
If you have any other inquiries or need assistance with anything else, please feel free to contact us. We are here to help.
expensive shipping
Easy checkout process. Waiting to get my package especially since it was $45 to ship each. Silly me, shouldn't have forgot a ring.
1 September 2023
Reply from Pharah
Hello Jenn,
Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you may have experienced regarding the shipping cost.
We understand that the $45 shipping fee may seem high, but we would like to clarify that it is a part of our Ambassador Program. As a participant in this program, when you purchase a piece of our pure gold or silver jewelry, you are entitled to complimentary shipping. This unique offering allows us to ensure that our customers receive their exquisite jewelry pieces safely and promptly.
For all other orders from our store, we are pleased to inform you that shipping is entirely free. We value your support and look forward to serving you again in the future. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our customer support team. We're here to help!
Looking forward to seeing my purchase.
9 August 2023
Everything is very good
5 July 2023
Reply from Pharah
Thank you for the review, Rosangela! We are happy to hear that you like our product.
Like the jewelry
21 July 2023
Reply from Pharah
Thank you so much for your kind words and for choosing our jewelry! We're thrilled to hear that you're satisfied with your purchase. If you have any friends or family looking for stunning pieces, don't hesitate to recommend us. We look forward to serving you again in the future!
I ordered a ring and got earrings
I ordered a ring and got earrings. I don't want earrings. I want the ring I ordered.
31 May 2023
Reply from Pharah
Hello Liz! We sincerely apologize for the mistake in your order and any inconvenience caused. We want to assure you that we are taking immediate action to resolve this issue. We will ship the correct ring to you as soon as possible.
They had great discounts check out was…
They had great discounts check out was speedy not complicated like most sights cant await to see my necklaces bought as gifts so excited
4 May 2023
Reply from Pharah
Thank you for choosing us for your jewelry needs. Your satisfaction means the world to us, and we look forward to serving you again in the future. Happy gifting!
Beautiful hugging hoops
Beautiful hugging hoops! Great quality and very comfortable! Can't beat the price!
29 March 2023
Reply from Pharah
Hi Lise, thank you for your kind words. We are happy to hear that you like our product and appreciate its quality. ❤️
Bought diamond earrings the quality was…
Bought diamond earrings the quality was awesome!! The price was even better!!
26 March 2023
Unprompted review
Reply from Pharah
We couldn't be happier to know you're delighted with your jewelry purchase! Your satisfaction is the ultimate reward for our hard work. Remember, we're always updating our collections, so be sure to check back for more exquisite pieces. Thank you for choosing us as your jewelry destination!
The Pharah team that handles customer…
The Pharah team that handles customer service is exceptional in every way. They were really helpful in addressing all of my questions and even made suggestions for harmonizing pieces to go with my purchase. I found their service to be excellent. This experience has exceeded all of my expectations in every way.
28 March 2023
Unprompted review
Reply from Pharah
Thank you from the bottom of our hearts for your glowing review! We're absolutely delighted to hear that your experience with our customer service team was exceptional in every way. Providing top-notch service and support is one of our main priorities, and it's incredibly rewarding to know that we could address all your questions and offer helpful suggestions.
Communication was not the best
Communication was not the best. I had no idea about when to expect the item. I truly want to order more from you but I have to have everything together by may 1. I don’t know if you can meet the deadline
27 February 2023
Reply from Pharah
We sincerely apologize for the communication issues you experienced during your previous purchase. We understand how important it is to be well-informed about the delivery schedule, and we're sorry for any inconvenience this may have caused.
At Pharah Jewelry Shop, we take feedback seriously, and we want to ensure that your next shopping experience is smooth and hassle-free. Rest assured, we are actively working to improve our communication processes to provide our customers with accurate and timely updates on their orders.
I cannot say enough about my experience…
I cannot say enough about my experience with Pharah. The staff is warm, welcoming, and totally knowledgeable about the products and services available. I was looking for something in particular for a gift for my Mother to celebrate her one year anniversary of being Cancer free. I was able to find just the perfect gift. See them for all your jewelry needs.
8 March 2023
Unprompted review
Reply from Pharah
Thank you so much for your wonderful feedback!
The prices on Pharah are unbeatable
The prices on Pharah are unbeatable. I was able to find a stunning bracelet that looks like it cost three times what I actually paid. I will definitely be a repeat customer.
26 March 2023
Unprompted review
Reply from Pharah
Thank you for the review! Knowing that you feel the bracelet looks much more expensive than its actual cost makes us incredibly proud of the craftsmanship and attention to detail that goes into each piece we offer.
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