Phantomfurniture Reviews 22

Let’s start with the table which was a raven good quality table very nice extremely happy with the table. Delivery we was told that you’d be informed when it was dispatched however we had a call from the delivery man asking if we were in this afternoon this come out the blue and we weren’t in seem to frustrate the delivery guy and we managed to get it delivered a couple of days later secondly the table is quite heavy and for some people you may find putting it together a bit of a struggle. It wasn’t a problem for me but I can see that some less experienced people could find putting a table together a problem but other than that lovely table delivery could’ve been better instructions for construction were good but be aware it’s heavy and complicated.

Excellent company to deal with - good communications and delivered as pre-arranged. Table went together exceptionally well and quality excellent. A good solid table. Delighted!

Shopping / dealing with Phantom Furniture has been an overwhelmingly positive experience. From ordering, to delivery to after sales service I could not fault Bart and his team. The quality of the wallbed is exceptional and priced well below other beds of a similar quality. We assembled the bed incorrectly which caused a damage that Phantom were swift to rectify at no charge. They have now produced a an excellent stage by stage assembly video which is really helpful. Top company. 5 stars from me.

Bought a mattress from Phantom furniture. It was delivered 3.5weeks after ordering which was much longer than expected.

To be fair, Bart the sales manager was responsive and apologetic for the delay.

The mattress itself is good quality but more so incredible value for money. Would have given 5 stars if not for the delay.

I bought some home cleaning products from Phantom Furniture and the quality is amazing – I’ve honestly never had cleaning products this good before. They work incredibly well and you can really see the difference compared to regular products.
Last year I also bought a Murphy Bed Genius 140x200 cm with a mattress and wardrobes from them. To this day I still can’t stop enjoying this solution! I finally regained space in my small apartment – during the day I have room to work, and in the evening I can sleep comfortably on a proper mattress instead of a sofa.
The furniture is truly high quality, yet still available at a very affordable price, making it accessible for everyone.
What impressed me the most was the service – both on the chat and during delivery. The driver was extremely helpful and friendly. It’s rare to experience such great customer service nowadays.
I honestly recommend Phantom Furniture to everyone!

Absolutely wonderful service - great email communication and my new table is amazing. Thank you Phantom Furniture, I’m more than happy

rude and racist customer service

Unfortunately, my experience with Phantom Furniture was disappointing.
The hallway wardrobe I purchased cost £600, with delivery bringing the total to £660. Although I was offered a £100 discount, this does not truly address the issue.
The furniture was delivered without any assembly instructions whatsoever — no manual, no diagrams, no labels, and no markings of any kind. This made the assembly process extremely difficult and stressful. It was not just about money; it was about the significant discomfort, frustration, and inconvenience caused by trying to assemble a complex piece of furniture with absolutely no guidance.
In addition to the lack of instructions, the glue required for assembly was missing, and several internal shelves were not included, leaving the wardrobe incomplete. To make the furniture usable as originally intended, I now have to purchase additional materials myself, and the cost of these items will exceed the £100 discount.
For hallway furniture at this price level, this experience is unacceptable. The combination of missing instructions, missing parts, and the difficulty of assembly resulted in wasted time, unnecessary stress, and extra expense.
This is not the standard one would expect when purchasing new furniture. I hope this feedback leads to better quality control and prevents other customers from going through the same experience.

I can just say, product is exceptional !!!! Lovely service very fast solutions and perfect delivery.

Amazing furniture. We are so happy with the style and quality. Would highly recommend! Delivered within times quoted and kept us informed on the day of delivery

This is scam company never delivered anything

Great quality product Definitely going to recommend

Wall mounted pull-down bed and wardrobe. Assembly was very involved but quality of the product is excellent.
The website had a couple of glitches, removing certain choices at submission but the company got in touch to resolve this and keep me informed of delivery.

Great mattress and well packed. The delivery was a bit slow, but maybe because it was near Christmas time

Really great piece of furniture.
Instructions were easy to follow.
Communication about the delivery date was a little lacking but I did eventually get a text message with an ETA and the driver was on-time and courteous.

Great product and delivery was good although not enough tracking info provided, fault was resolved so still giving 5 stars instructions were geeat too plenty of pictures

Excellent products and exceptional service. I will highly recommend and so glad that I found them.
Keep up the great job!

Fantastic company to deal with, there Van arrived with the best driver ever. He got the van up a tricky lane right to the gate, helped get all the boxes through it. The furniture - excellent no issues with any marks or dents all pristine. Quality - superb - 25mm thick walls to the units. They even gave me a video which shows you how easy it is to put together. All arrived on schedule too. We bought the Murphy Bed with a sofa in front of it which works so well and is super soft - great quality - also got 2 side units with hanging space/drawers/bedside table - again excellent love the no handle opening on them too. Bart - the Sales Manager was just superb went above and beyond answering silly questions. Highly recommend! We have 2 different friends now looking at them to buy, after seeing ours.

Great product and service throughout, highly recommend, communication was excellent

The item was delivered late evening due to traffic. But the delivery guy was very friendly.
Communication was excellent with one of the team members, Bart, who responded to emails quickly.
Assembling took quite a long time because none of the panels were numbered or marked, which made it difficult to figure out how to put it together.
However, I must say it was definitely worth buying this product. I can only recommend this company!