PH247 Reviews 

144
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

For 2 years, I got excellent service from PH247. Above and beyond. The reinstallation of my antiquated heating/plumbing system and the annual service. James Foulks (PH247) is the an excellent e... See more

Company replied

Rated 5 out of 5 stars

This company installed a new hot water cylinder and all related pipework and valves, and went above and beyond, putting in a board to cover damaged floorboards to properly support the new cylinder and... See more

Company replied

Rated 5 out of 5 stars

Am incredibly grateful to this company for sorting out an emergency plumbing situation which was preventing me from sleeping. Their offices were kind, polite and efficient. Lee was particularly fabulo... See more

Rated 5 out of 5 stars

Nathan was extremely professional and helpful. He quickly identified the issue with the pipes and clearly explained what was going on. Even though he couldn’t fix it on the spot, he went out of his wa... See more

Company details

  1. Plumber
  2. also in
  3. Gas Company
  4. Heating Contractor

Written by the company

London's premium, white-glove plumbing and heating service provider that brings trust, transparency & a lifetime labour guarantee. Effortless service. Unmatched protection. Genuine care for your home and peace of mind. We are a premium white‑glove plumbing & heating service built on protection, trust and integrity. The industry may be unregulated, we aren’t. Every PH247 engineer is fully qualified (Gas Safe, Water Regulations, CIPHE), background‑checked and held to our Lifetime Labour Guarantee. One of our founders was made homeless at just 10 years old after a rogue plumber failed his family. PH247 was created as a mission to protect homeowners and clients from ever experiencing that trauma, ensuring honesty, safety and accountability at every step. We explain what happens next, provide photo reports, and stay accessible via WhatsApp, delivering true peace of mind. We provide a premium quality service and experience, giving you a true hands‑free, peace‑of‑mind service so you never have to worry about plumbing or heating again.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

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4.4

All reviews

(144)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Slow and irresponsible

They are consistently super slow and very expensive. Simple jobs take forever to be done and require multiple visits, as well as cost x2 to market price - took my business to local plumber and found out things can be done from 1, and what they claimed are “non-standard details” is in fact standard and should be in hand with any decent plumber

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, honest and customer-focused

My annual boiler service was exactly as promised. The engineer respected my property (shoes covered), answered my questions and did a great job. The exact service I've come to expect from PH247. They're reliable, honest and always put their customers first.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Wildly overpriced

Engineers were pleasant and knowledgable, detailed investigations and reports, but the quotations were wildly overpriced (several multiples higher than other providers). We were really shocked and could not believe the many thousands on the estimate. Also required a year long subscription, extra £240, for their “elite” service to qualify for any lower price (which was still extraordinarily expensive). Avoid PH247 for this reason.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Honest, Reliable, and Quick to Help

Nathan was extremely professional and helpful. He quickly identified the issue with the pipes and clearly explained what was going on. Even though he couldn’t fix it on the spot, he went out of his way to make sure the right person will be coming to sort it out as soon as possible. Really appreciated his honesty, communication, and effort — would definitely recommend!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all around

Services were affordable, the time between initial inquiries and the jobs being sorted were short (only about a day), communication was great, and Nathan was quick, polite, and very professional. Couldn't ask for better service!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Used PH247 to reseal my bath

Used PH247 to reseal my bath, replace a push-up plug in a bathroom sink basin and help me identify the parts needed to replace my WC flush wall-plate. Excellent service as always, very speedy, no confusion, charged for the time used.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

LJ fixed our boiler fault and tested…

LJ fixed our boiler fault and tested the system to prevent recurrence. He explained everything very well. He was courteous and communication before and during the visit was excellent. I was happy with his assessment and recommendations.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with ph247 overall

Very pleased with ph247 overall. Easy to book and get confirmation, completely transparent pricing, and very knowledgeable engineers that take the time to explain some of the science behind plumbing.

9 May 2025
Unprompted review
Rated 4 out of 5 stars

Needed to fix a slow leak on a shower…

Needed to fix a slow leak on a shower inlet. Nathan was punctual and professional. Diagnosed the problem quickly and was able to purchase the parts. Job was done and is guaranteed by PH247. I suppose that's what you pay for.

9 May 2025
Unprompted review
Rated 4 out of 5 stars

Leak sorted

I had a leak in the utility area and a damaged tap. The PH247 sent someone out in a good time. Problem was assessed by Nathan and detailed report sent back. We got them back in to fix the problems. Nathan found the fix and talked over an issues that were encountered. The problems were fixed in a good manner. Nathan was polite and helpful.

7 May 2025
Unprompted review

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