PGR Builders & Timber Merchants Reviews 83

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

First time I've used the Rayleigh branch, won't be the last. Helpful driver, phoned when on the way, and even helped me push my pallet truck loaded with ballast up a slight incline. Good quality mater... See more

Rated 5 out of 5 stars

I’ve used PGR for many years, there service is second to none, with competitive prices & quality materials. Their staff are very knowledgable, helpful and friendly. They always manage to book a de... See more

Rated 5 out of 5 stars

Jamie and the team at Braintree have exceeded all expectations throughout the past year with their service and supply throughout these difficult times. Some materials have been hard to come by, but th... See more

Rated 5 out of 5 stars

Neil the Rep is brilliant! He’s always happy to go the extra mile and makes sure all deliveries run smoothly; bending over backwards at times when we get caught short! The timber is also spot on unlik... See more

Company details

  1. Building Materials Store
  2. Building Materials Supplier
  3. Lumber Store

Written by the company

PGR Builders & Timber Merchants is a family-owned independent Builders and Timber Merchants with multiple established branches in Essex and Surrey.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

What a fantastic company to deal with.

What a fantastic company to deal with.
From start to finish I can't find one problem we have had to date, the communication at all depots on the phone and via email has always been first class and all deliveries are on time.
Martin-Green at the Southend branch is a credit and always follows up with a courtesy call to see if we need any help and if the order is on time, I would recommend dealing with him at all times.
I would highly recommend PGR Builders for any of your building needs.
Dale Harris - Greenoak Concept & Design Ltd

16 February 2021
Unprompted review
Rated 5 out of 5 stars

freelance construction management…

As a freelance construction management professional I rely upon service to fulfill construction program deadlines. PGR not only have a dedicated team servicing the organisation and provision of information, technical and otherwise, about all of the products they supply, in addition to then organising the supplies you require. They also allocate a personal direct line to a single dedicated team member, who in my case is the key to fulfilling my project material requirements. In my 50 year experience this a unique service.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Friendly staff, polite and professional. Price and quality of materials excellent and delivered on time with full social distancing observed at all times!!

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Dean @ Benfleet Coatingd

Been using the Rayleigh store since it opened, have built up a great rapport with all members of staff .Must say a special thanks to Calum ( sales manager) nothing is too much trouble & he will always try to get you the best possible price.The whole place is run very smoothly & provide a great service, in these troublesome times they are very covid aware , the yard staff do a great job & are very quick bringing your order out to you
Only thing missing on a cold morning would be a nice hot coffee 😂
Overall a great experience check it out people

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Thanks PGR!

Running a construction business can be challenging at times but having the right suppliers makes all the difference. PGR Builders Merchants are always on hand with quick and efficient deliveries, helping us carry out our projects with less stress and more confidence. We look forward to doing more business with PGR in 2021 and onwards!

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Great firm

Great firm, we have had a whole house renovation with 90% of the goods coming from PGR, all goods delivered on time with no issues! Great staff especially that northern guy Neil 😅

13 January 2021
Unprompted review
Rated 5 out of 5 stars

I can't praise PGR enough

I can't praise PGR enough, without them we wouldn't have got through the first lockdown. Always there to help you and will go the extra mile for you. Very friendly and efficient staff. Can't recommend them enough.

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Customer satisfaction 100

Neil the Rep is brilliant! He’s always happy to go the extra mile and makes sure all deliveries run smoothly; bending over backwards at times when we get caught short! The timber is also spot on unlike what is provided by other local merchants!

12 January 2021
Unprompted review
Rated 5 out of 5 stars

pgr Rayleigh

Phoned pgr Rayleigh for a price on some building material and spoke to Neil, fantastic price and very helpful would highly recommend.

12 January 2021
Unprompted review
Rated 5 out of 5 stars

As you would want it to be!!

PGR are now my no.1 supplier of all building materials. The personal service, staff willing to 'go the extra mile' across the entire business, sets them apart from ALL other builers merchants and timber suppliers. Honest pricing, consistency and good product correctly handled and stored is where they are at. Finally, a merchant that understands what is important to a building company!

12 January 2021
Unprompted review
Rated 5 out of 5 stars

No need to shop around...

Mainly dealt with Braintree branch and sales rep Neil, always received excellent service and after sales support. Great prices and stock availability, helpful staff in branch and on the road.

11 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Always a brilliant service at very competitive prices. Managers and staff always go above and beyond to ensure supplies are delivered when they are needed!

11 January 2021
Unprompted review
Rated 5 out of 5 stars

Great service and very competitive prices

Ashley and the team turned my landscaping project from a nightmare into a plain sailing!
Knowledgeable, customer orientated and happy to help! All this married with prices you can't match anywhere else and goods delivered within hours!
Best service I've experienced by far!

25 July 2020
Unprompted review

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