PG mutual have always been there for me during any major illnesses. Now after nearly 38 years it’s been great to have that little financial bonus in my bank account. Customer services were always hel... See more
Company replied
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I’m giving PG Mutual five stars for their professionalism and the smooth, straightforward registration process. Their communication has been excellent — clear, timely, and genuinely supportive a... See more
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It didn't really benefit myself in anyway. Just like insurance, private pensions, warranties and guarantees aren't worth a thing when you want to claim. It's a corrupt system of taking people's money... See more
Company replied
So pleased that I used PG Mutual as I did for the length of time I did. I was originally recommended to use by a great friend & colleague and I would have no hesitation in recommending to my friends... See more
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Company details
Written by the company
Income Protection insurance from PG Mutual. Our plans could provide you with an income if you couldn't work due to illness, accident or injury.
Contact info
Porters Wood 11, AL3 6PQ, 3 Months, United Kingdom
- 0800 146 307
- bea.pecorelli@pgmutual.co.uk
- pgmutual.co.uk
4.5
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Helpful and knowledgeable member of…
Helpful and knowledgeable member of staff who resolved my enquiry and sent the necessary forms by 1st class post which were received the next day.
21 May 2024
Reply from PG Mutual
Thank you for your review, we are glad we were able to assist you with your queries.
Read and understand the terms and conditions of the Policy!…
Having been a member for many years without needing to utilise the services of the cover provided by PG Mutual it wasn't until 2023 that I realised the limitations of the scheme. Running a small sole trader professional consultancy business it wasn't until I very much needed the income protection due to a stress related illness that I was pointed toward the terms and conditions of the policy which excludes stress related illness. Whilst it is fully accepted that the policy terms and conditions exempt this illness I made the point to PG Mutual that their insurance scheme would appear to be geared towards small professional businesses and I offered the opinion that stress and mental illnesses would be one of the most likely reasons for not being fit to work. It would seem to be the case that the policy is set up with a mindset that mental illness is not a reason to be unfit to work.
I therefore cancelled my policy after nearly 9 years of membership. I would urge anyone else considering taking the insurance policy to ignore the marketing and understand the small print in terms and conditions before using this scheme.
27 November 2023
Reply from PG Mutual
We are sorry to read of your disappointment.
Unfortunately, mental health cover was not available at the time you bought your policy from us. This is why your last claim to us was not eligible for payment.
We are pleased that the previous claim you made to us was covered by your policy, and you were paid for it.
We can also confirm that 95% of all the claims made by our members in 2023 were covered and were paid.
We hope you will reconsider PG Mutual in the future.
Reply from PG Mutual
Thank your for your kind words, we are glad to be of support.
I received excellent advice when I…
I received excellent advice when I called their customer support team. Very happy with their service.
2 February 2024
Unprompted review
Reply from PG Mutual
Thank you for your kind review, we are glad to help.
My income protection application was…
My income protection application was declined. Fair enough. They took ages and ignored several requested for an update though. During this time I may well have found am alternative. Consider an alternative before you apply.
23 September 2022
Unprompted review
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