Pet Zone Tropical Fish Reviews 924

Although my arowana passed away due to shipping reasons everyone was still very kind on the phone and they also have a great variety of fish to choose from.

Everything was fine I just wanted a black and an orange Fantale. also, looking for a small panda Rancho or oranda . What I got from you is very healthy. Very nice and shipped to me. Very timely.

You guaranteed live arrival that did not happen. In fact quite the opposite do not appreciate Paying 45 plus dollars for dead fish. There was no mention of having to pay extra shipping to ensure a live arrival. Live arrival was guaranteed when this was brought to your attention. Your response was oh well. You should have paid more money. So as far as i'm concerned You are unreliable, untrustworthy misleading in your statements. And are not anyone I would ever choose to do business with again!

Order was short because they didn't have what I ordered. You can't speak to them on the phone (even though they have a # for order issues). They still speak of Covid protocols on the phone and on website.
Emailing them back and forth for weeks (response usually within a day). Never got that type of fish I ordered. I opted for another Congo Tetra. They sent a little bitty fish. USP slow boat. Took 3 days. It was alive (amazing).

Terrible communication, no update on order after 2 weeks. Multiple calls and emails and no results. Won't buy from again

Great customer service!! Healthy little crabs!

Fish were shipped super fast and packed as well as I have ever seen..ordered 3 and got 4 very healthy looking young female endlers...very happy with my purchase and highly recommend them..

I ordered and paid for 3. I only got 2.

When I receive my red tail catfish it was dead and they do nothing about it

Was sent fish with a faulty heat pack, one fish was dead and 4 were barely alive. Mind you it was 10°F outside the day of delivery
not including the 24 hour delay with Fed ex. The dead one I only received store credit ($19) and was expected to cover the shipping ($55) again. Instead of actually helping and answering questions all they did was send me a link to their DOA instructions. Horrible service.
Edit. Introduced ich into my tank, and one of the gourami's died. DO NOT BUY HERE

I bought an item that was in stock. Was told a few days later that we item was not in stock and that they were receiving more the following week. That week came and passed, still no item. I called, no answer. I responded to the text that was sent to me, left on read with no response.

3/5 danios survived. 2/5 shrimp survived. One of the danios that did live has a weird shaped spine and is not long for this world. Got a crawfish recently with great results. Idk what happened here. Probably should go for the extra $30-40 to guarantee the live shipping

I ordered a fish, it said it would come in 3-5 business days, this is the 7th business day and the fish is almost certainly dead, thanks for the dead 60$ fish

Great place to buy from. Very healthy fish . Fast delivery. Reasonable pricing.

I ordered 7 pea puffers and unfortunately 4 arrived dead. The shipping speed was fast and the 3 surviving fish are absolutely adorable.

My fish and plants arrived in great condition. I had one plant missing from my order, but Pet Zone immediately took care of the issue.

14$ fish. Only way to “Garuntee” He fish is fed ex shipping. 59$. Fish dead on arrival. Only way to get the fish is pay another 59$ for shipping. So 120$ for a 14$ fish. The guarantee is a scam others pick up the tab for the shipping. There is zero guarantee !! Their first reply was “Bummer”

Great communication. Held off delivering until I was ready. Heat packs were used. Over all great deali g with Pet Zone