Petwell.co.uk Reviews 

Price wise generally the cheapest(on subscription) but there are frequent stock issues which completely takes away the reason for subscribing. Obviously stock issues usually rest with the supplier but as the consumer I just want an idea of when it will it will be sorted, not vague “we’re working hard to get your order sorted” emails. We have 2 dogs and subscriptions are set up to alternate the flavour of 10kgCanine Choice every 4 wks, so it causes hassle I don’t need. I signed up to subscription to make my life easier!
Surely subscription makes stock easier to manage…..?

I BOUGHT SOME CAT FOOD OFF THIS SITE LAST WEEK, NOWHERE ON THE SITE DOES IT MENTION THAT IT IS OUT OF STOCK. I CONTACTED THEM VIA EMAIL TO ASK WHEN I WOULD GET IT.
THEY MADE A RIDICULOUS EXCUSE, SAYING BLACK FRIDAY EVENT WAS THE CAUSE OF DELAY & NO STOCK.

***THAT IS A LIE*** AS BLACK FRIDAY EVENTS FINISHED ON DECEMBER 2-6 !
THEY ASKED IF I WANTED A REFUND, I REPLIED I DID.
NOW THEY CLAIM THEY ARE TOO BUSY TO CONTACT ME, AND TO WAIT FOR A REPLY SEVERAL DAYS LATER.

WELL I WILL BE CONTACTING MY CREDIT CARD PROVIDER AND WILL BE USING SECTION 75 TO CLAIM BACK GOODS I HAVE NOT RECEIVED .
CLEARLY THIS COMPANY ARE ADVERTISING STOCK THEY HAVEN'T GOT.
SO I NO LONGER WANT IT.
IT IS MY LEGAL RIGHT AS A CONSUMER TO REQUEST A REFUND FOR SERVICES NOT PROVIDED.

DO NOT BUY ANY CAT FOOD FROM THEM, AS THEY EXPECT CUSTOMERS TO WAIT TO THEIR TIMESCALES, WHILST THEY CLAMBER TO FIND SOME.
SORRY I WANT MY MONEY BACK NOW !!!!

Ordered 4 cat bowls, one arrived broken. They refunded me £2.19 for the broken bowl although I requested a replacement. I went on the website and they are still in stock so I've had to order another and pay another £5.99 for delivery. Lesson learned, stick to reliable, honest companies!

Ordered on a Saturday due to needing some food in a few days now the following Saturday they have been dispatched if I knew there was going to be a big delay I would not have bothered.

Wrong dog food sent not posable to ring no body answer no reply to emails now have a £48 pound of food I an not use

Orders cat meal and cat litter half dhl delivered half is missing I called Petwell no answer bad customer service

Excellent service, quick delivery.
Thank you.

Very fast delivery and very good service 👍

Still haven’t received goods. First ones damaged by courier. Replacement taking ages. Clearly not prioritised delivery.

My only criticism would be that it took longer to arrive than I expected.Other than that fair price,easy to order.👍

Goid quality

Great product, delivered as promised

To be honest I was a little concerned having read the other reviews but the price was so good that I decided to take a chance. Delivery was as promised and like some of the other reviews they really need to look at their packaging but everything else was perfect. I'll definitely buy again

No hassle order and delivery process.

I made a mistake with my order,and am not technically minded. The customer care team were amazing!!

I have 4 cats, and 3 are fussy eaters, so the idea of buying in bulk saves me running to our local supermarket and paying over the odds for them.

service was good arrived on time and competitively priced

Great value and quick response to delivery query.

I ordered dog food from Petwell on 1st December, and the tracking showed it should be delivered by 4th December. However, the two bags of dog food never arrived. I sent multiple emails and did not receive a single response from either Petwell or DHL. I eventually had to contact PayPal to obtain a refund and buy the dog food from an alternative supplier.

Absolutely appalling service. Please avoid, especially if you rely on home delivery and cannot easily travel to get your pet supplies. Do not rely on them.