There aren't enough words to express my gratitude for Kya Miller, LICSW, LCSW. She's simply outstanding! I initially started working with her in 2025 and since then she's been helpful beyond meas... See more
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Review summary
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What people talk about most
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Pettable worked for me! My apartment manager accepted my ESA letter, and I’m so happy with the whole experience. I paid $200 for the Express 24-hour ESA consultation and was connected with a therapi... See more
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Everything was so easy. This place does exactly what it says and gets everything done so quickly and efficiently! Again everything was so easy and quick. Within no time I was at home comfortably wi... See more
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I had the pleasure of working with Mrs. Kya Miller, it was an amazing experience. Her service was outstanding. She communicated with me well and helped every step of the way. Very patient and professi... See more
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Company details
About Pettable ESA
Written by the company
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Contact info
United States
- support@pettable.com
- pettable.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful with my urgency
Pettable is a quick, easy to use platform that was able to connect me with a provider for my babies to be registered in WA state. When I missed my appointment due to an issue with my phone shutting off (leading me to purchase a new device), I was able to message both the provider and Pettable support regarding the issue and the new urgency that missing my appointment caused my timeline for my apartment application. Pettable support was able to help get me scheduled with a new provider with a 24hr turnaround to help me with my situation. The provider handling my appt was very helpful by making me feel understood and listened to as I discussed my situation and experiences for my ESA. I was comfortable and felt at ease during my process and im sure other people will also. Will recommend to my family or friends in need of ESA support through Pettable.
20 July 2026
Unprompted review
Reply from Pettable ESA
Hi Jevigoth,
Thank you so much for sharing your detailed experience! We’re delighted to hear that Pettable was able to help you get back on track after the unexpected issue with your phone and missed appointment. We understand how stressful it can be when you’re working with a tight timeline for an apartment application, so we’re glad our support team could help arrange a new appointment with a quick turnaround.
It’s also wonderful to know that your provider made you feel understood, heard, and comfortable while discussing your situation and experiences. Creating a supportive and reassuring experience is exactly what we strive for. We truly appreciate your recommendation and your kind words. Thank you for trusting Pettable to support you and your beloved pets!
Warm regards,
The Pettable Team
Easy Process; great interaction with LMFT
The entire process was professional and efficient. I connected very well with my LMFT and will recommend Pettable ESA to anyone who needs ESA services.
14 July 2026
Unprompted review
Reply from Pettable ESA
Hi Paul,
Thank you so much for sharing your experience! We’re delighted to hear that you found the entire process professional and efficient, and that you connected so well with your LMFT. Providing a supportive and positive experience is exactly what we strive for, and we truly appreciate your recommendation to others seeking ESA services.
Thank you for taking the time to share your kind feedback!
Warm regards,
The Pettable Team
Pettable ESA's services are great!
Pettable ESA's website was easy to navigate. I was able to speak to a professional almost immediately. Kya Miller was very professional over the phone and she made me feel at ease. The letter arrived the same day, which I am super grateful for, and was very detailed with great information for my future landlord. I highly recommend this service.
23 July 2026
Unprompted review
Reply from Pettable ESA
Hi Kat,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the Pettable ESA website easy to navigate and that you were able to connect with a professional so quickly. We’re especially glad to hear that Kya made you feel comfortable and at ease throughout your conversation. It’s wonderful to know that you received your letter the same day and that it provided the detailed information you needed for your future landlord.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Excellent Experience with Kya Miller, LICSW, LCSW
Quick, easy, painless way to get my ESA letters. I have gotten two over the past few years. Kya Miller, LICSW, LCSW, helped me both times. She is wonderful. She asks great questions and has provided letters quickly. I fully recommend her.
23 July 2026
Unprompted review
Reply from Pettable ESA
Hi B.G.,
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve found the process quick, easy, and stress-free, and that Kya has been able to support you both times you’ve used Pettable. It’s wonderful to know that Kya asks thoughtful questions and has consistently provided your letters quickly. We truly appreciate your continued trust and your recommendation of Kya!
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
We applied for an ESA letter and the…
We applied for an ESA letter and the process was much easier than expected. The counselor Dr. Was prompt with the call and very compassionate in her questions. We got the letter within 24 hours as guaranteed. Thank you!
10 July 2026
Unprompted review
Reply from Pettable ESA
Hi Mindy,
Thank you so much for sharing your experience! We’re delighted to hear that the process was easier than expected and that your counselor was prompt, compassionate, and thoughtful throughout the consultation. It’s wonderful to know that you received your ESA letter within 24 hours as expected.
We truly appreciate you taking the time to share your kind feedback and for trusting Pettable to support you!
Warm regards,
The Pettable Team
Pettable was really amazing and quick…
Pettable was really amazing and quick with helping me get my pups certified. I recommend this to anyone looking to do the same.
14 July 2026
Unprompted review
Reply from Pettable ESA
Hi Jessica,
Thank you so much for sharing your experience! We’re thrilled to hear that Pettable was able to help you get your pups’ ESA documentation quickly and smoothly. We truly appreciate your recommendation and are so glad we could make the process easy for you!
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Excellent Experience with Kya Miller, LICSW, LCSW
I had a very positive experience working with Kya Miller, LICSW, LCSW. She was professional, compassionate, and helpful throughout the entire process. She clearly explained the steps, responded to my questions, and made sure my documentation was completed and uploaded promptly. I truly appreciate her patience, understanding, and support, especially because my housing timeline was very tight. I highly recommend her services to anyone seeking a caring and reliable licensed mental health professional.
19 July 2026
Unprompted review
Reply from Pettable ESA
Hi Alex,
Thank you so much for sharing your thoughtful experience! We’re delighted to hear that Kya was professional, compassionate, and supportive throughout the entire process. It’s wonderful to know that she clearly explained each step, answered your questions, and made sure your documentation was completed and uploaded promptly.
We understand how important timing can be when you’re working with a tight housing deadline, and we’re so glad Kya was able to provide the patience and support you needed during that time. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Everything was so well organized
Everything was so well organized. Simple to fill out and called in a timely manner. My husband can now relax and feel better.
Thank you!
8 July 2026
Unprompted review
Reply from Pettable ESA
Hi Mimi,
Thank you so much for sharing your experience! We’re delighted to hear that you found everything well organized and easy to complete, and that you received a timely call from our team. Most importantly, we’re so glad to know that the process helped your husband feel more relaxed and at ease. Providing a smooth and supportive experience is exactly what we strive for.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
So helpful and amazing !!!
3 July 2026
Unprompted review
Reply from Pettable ESA
Hi Brianna,
Thank you so much for your kind feedback! We’re thrilled to hear that you found our service so helpful and had such a positive experience.
We truly appreciate you taking the time to share your kind words. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
VETCO
THE RECEPTIONIST, MEDICAL ASSISTANT AND THE DOCTOR. THEY WERE ALL SUPER FANTASTIC! FREDDY THE DOG LOVED THEM!
21 July 2026
Unprompted review
Reply from Pettable ESA
Hi Louis,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that everyone from the receptionist and medical assistant to the doctor provided such a fantastic experience.
We especially love hearing that Freddy enjoyed meeting everyone too! We truly appreciate you taking the time to share your kind words with us. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Exceptional service - Pettable and Kya Miller, LICSW, LCSW
I had such an amazing experience with Pettable. Kya Miller, LICSW, LCSW was very caring, patient and exceeded all of my expectations. Her communication skills were superior! The process was smooth and they system was very user friendly.
21 July 2026
Unprompted review
Reply from Pettable ESA
Hi Christina,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kya was so caring, patient, and supportive throughout your journey. Her thoughtful communication and dedication to providing a positive experience are qualities we truly value.
It’s also wonderful to know that you found the process smooth and the system easy to navigate. We truly appreciate your kind words and are so glad that your experience exceeded your expectations. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
No ESA Paperwork - had appt. July 16
I haven’t received my ESA paperwork yet, starting to doubt what’s going on.
16 July 2026
Unprompted review
Reply from Pettable ESA
Hi Caroline,
Thank you for taking the time to share your feedback. We understand how concerning it can be when you're waiting for important documentation.
Our support team has since reached out to provide clarification regarding your ESA letter and to ensure your concerns were addressed. We appreciate you giving us the opportunity to review your case and make things right.
If you feel your concerns have been resolved, we'd be grateful if you would consider updating your review to reflect your experience. Thank you for choosing Pettable, and please don't hesitate to let us know if there's anything else we can assist you with.
It was fast and easy
13 July 2026
Unprompted review
Reply from Pettable ESA
Hi Mya,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process fast and easy. Making the experience as simple and efficient as possible is exactly what we strive for.
We truly appreciate you taking the time to share your feedback!
Warm regards,
The Pettable Team
10/10 experience and so helpful!
Kya Miller was amazing and helped speed the process and was always great responding.
21 July 2026
Unprompted review
Reply from Pettable ESA
Hi Piero,
Thank you so much for sharing your experience! We’re thrilled to hear that Kya was able to help speed up the process and was consistently responsive throughout your experience. Providing timely, supportive service is exactly what we strive for, and we truly appreciate your kind words about Kya!
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I'm so upset with Pettable
I'm so upset with Pettable, the therapist never called me for my scheduled time. So I immediately contacted pettable and they told me to reschedule. I went to reschedule and it had a fee to do that. I wasn't the one that missed the appointment and I already paid the $149 I don't have a lot of money so it hurt my pockets but I need the letter desperately. This site was recommended too me and I completely regret it
18 July 2026
Unprompted review
Reply from Pettable ESA
Hi Taylor,
Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention and giving us the opportunity to review your experience and make things right.
We're sorry your original provider missed the scheduled consultation. After reviewing your case, we waived any rescheduling fees and arranged an expedited appointment with a different therapist as soon as possible. We also understand there was some confusion during the rescheduling process, and we're sorry for the frustration that caused.
We've addressed this matter internally with the original provider and continue to closely monitor appointment reliability to help prevent situations like this in the future. We hope your new consultation went well, and if there's anything else we can do to support you, our team is always here to help.
Very quick and efficient would…
Very quick and efficient would recommend to others
15 July 2026
Unprompted review
Reply from Pettable ESA
Hi Skylar,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick and efficient. We truly appreciate your recommendation and your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
My therapist gives me great service
My therapist gives me great service! She asks great questions to understand me, and really makes sure that my pet really helps me. I have recommended Pettable to all my friends who want their pets ESA certified.
15 July 2026
Unprompted review
Reply from Pettable ESA
Hi Xander,
Thank you so much for sharing your experience! We’re delighted to hear that your therapist takes the time to ask thoughtful questions and truly understand how your pet supports you. Providing a thorough and compassionate experience is exactly what we strive for.
We’re also incredibly grateful for your recommendations to your friends! Your trust and support mean so much to us. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW
Kya Miller, LICSW, LCSW is such a big help and accommodating. Excellent service!
19 July 2026
Unprompted review
Reply from Pettable ESA
Hi there,
Thank you so much for sharing your experience! We’re delighted to hear that Kya was such a helpful and accommodating part of your experience. Providing excellent, compassionate service is exactly what we strive for, and we’re so glad she was able to support you.
We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I had a very disappointing experience
I had a very disappointing experience. My ESA letter was significantly delayed, and the communication throughout the process was poor. I requested to reschedule my appointment, but the clinician called me anyway, and we completed the consultation. Despite this, I never received my letter afterward.
The clinician ignored my messages until I booked another appointment, which meant I had to pay additional fees just to continue the process. When I contacted customer support, they refused to consider the evidence I provided showing that the original consultation had taken place.
To make matters worse, the ESA letters I eventually received were incomplete and did not include all of the necessary information. This caused further delays, additional stress, and more time spent trying to get the documentation corrected.
18 July 2026
Unprompted review
Reply from Pettable ESA
Hi Léna,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We've tried to locate your case based on the name on this review, but unfortunately, we haven't been able to find a matching account in our system. We'd appreciate the opportunity to review what happened and see how we can help.
If you're willing, please reach out to our support team with the email address you used when you made your purchase so we can locate your account, investigate your concerns, and work toward an appropriate resolution if possible.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
My experience with Pettable was amazing…
My experience with Pettable was amazing 👏. The process was smooth, efficient and timely. The consultant was kind and understanding. I would recommend Pettable to all my family and friends 🧡.
11 July 2026
Unprompted review
Reply from Pettable ESA
Hi Jacqueline,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that the process was smooth, efficient, and timely, and that your consultant was kind and understanding throughout.
Your recommendation to your family and friends means so much to us! We truly appreciate your kind words and support. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
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