There aren't enough words to express my gratitude for Kya Miller, LICSW, LCSW. She's simply outstanding! I initially started working with her in 2025 and since then she's been helpful beyond meas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pettable worked for me! My apartment manager accepted my ESA letter, and I’m so happy with the whole experience. I paid $200 for the Express 24-hour ESA consultation and was connected with a therapi... See more
Company replied
Everything was so easy. This place does exactly what it says and gets everything done so quickly and efficiently! Again everything was so easy and quick. Within no time I was at home comfortably wi... See more
Company replied
I had the pleasure of working with Mrs. Kya Miller, it was an amazing experience. Her service was outstanding. She communicated with me well and helped every step of the way. Very patient and professi... See more
Company replied
Company details
About Pettable ESA
Written by the company
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Contact info
United States
- support@pettable.com
- pettable.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy, efficient and professional!
Kya was very professional and I have been helped for the past 3 years using her services. It has been a stress free easy process each time.
29 June 2026
Unprompted review
Reply from Pettable ESA
Hi Caitlin,
Thank you so much for sharing your experience! We’re delighted to hear that Kya has provided you with professional, reliable support over the past three years. It’s wonderful to know that each renewal has been a stress-free and easy process, and that you’ve continued to have such positive experiences.
We truly appreciate your continued trust and kind feedback. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
Everything went really smooth
28 June 2026
Unprompted review
Reply from Pettable ESA
Hi there,
Thank you so much for sharing your experience! We’re delighted to hear that everything went smoothly for you. Providing a simple and seamless process is exactly what we strive for.
We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs!
—The Pettable Team
Horrible Service with No Guaranteed Acceptance as Advertised
I recently used Pettable for my friend who has severe anxiety. They performed the interview and sent the letter. When I submitted the letter to the apartment complex they had questions and sent email to Pettable. I was denied because Pettable refuse to respond to the questions. They said I need to buy an additional service to pay for them to respond. Pettable claims to guarantee acceptance but refused to help and has refused a refund. Do not use Pettable.
22 April 2026
Unprompted review
Reply from Pettable ESA
Hi David,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating and did not meet your expectations.
We understand how disappointing it can be when housing documentation doesn't proceed as expected. While our standard ESA service includes the clinical assessment and ESA letter, additional documentation requests from housing providers may require separate services depending on the nature of the request. We recognize that this may not have been communicated as clearly as it should have been.
We'd appreciate the opportunity to review your case and the communications you received to ensure everything was handled appropriately. If you're willing, please reach out to us with the email address associated with your account so we can investigate further and discuss your concerns directly.
Best regards,
The Pettable Team
Great working with Kya Miller, LICSW, LCSW at Pettable ESA
I worked with Kya Miller, LICSW, LCSW at Pettable ESA. It was a wonderful experience. I highly recommend her service.
25 June 2026
Unprompted review
Reply from Pettable ESA
Hi Songyuan,
Thank you so much for sharing your experience! We’re thrilled to hear that you had a wonderful experience working with Kya. Her professionalism, compassion, and dedication to supporting her clients are qualities we truly value, and we’re so glad she made such a positive impression.
We sincerely appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
Reply from Pettable ESA
Hi Emily,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick, responsive, and punctual. Providing efficient and reliable service is exactly what we strive for.
We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs!
—The Pettable Team
It worked out eventually
I needed a letter for CA, but I am moving from NC, so I needed a dual-licensed provider for my letter. Initially, it was a little rough getting this conveyed to them. But I quickly found one in their system and got my letter days later.
14 June 2026
Unprompted review
Reply from Pettable ESA
Hi Diane,
Thank you so much for sharing your experience! We’re glad to hear that, although there were some initial challenges communicating your licensing needs, our team was able to quickly connect you with a provider who met your requirements. It’s wonderful to know you received your letter just a few days later.
We appreciate your patience throughout the process, and your feedback helps us continue improving our communication and service. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
Great experience.
26 June 2026
Unprompted review
Reply from Pettable ESA
Hi Kenan,
Thank you so much for sharing your feedback! We’re delighted to hear that you had a great experience with Pettable.
We truly appreciate you taking the time to share your kind words. Thank you again for trusting Pettable for your ESA needs!
—The Pettable Team
This is review is ONLY about a specific…
This is review is ONLY about a specific customer support agent, Agustin W. My experience with my pettable clinician has been nothing but spectacular and she will get her own separate review. I was informed by email, sent May 25th 2025, that I was in my renewal window which expired June 24th. Imagine my surprise when my clinician told me my letter has expired. I had already scheduled an appointment and was billed, then was informed I needed to be in my state of residence for my appointment to take place. My clinician cancelled my appointment for me well outside the 24-hr notification window, as I was going to be out of the country. When I saw I was still charged $99 but had no credits applied to my account, I reached out to customer service. I stated the error in their system and was continuously met with denial that there was no error. Even until the end, when they finally waived my reschedule fee ‘as a courtesy’ , Agustin W. would not admit there was any wrongdoing on the behalf of pettable even provided with proof of said email that stated when my renewal due date was. Do not let customer service lead you to believe you are wrong, take screenshots, save emails and conversations to prove they are incorrect. All that was needed was an admission of an error and all would have been fine. Agustin W, you are too prideful to admit fault even with provided with concrete evidence of an error or raise the issue to a supervisor as requested in email.
27 June 2026
Unprompted review
Reply from Pettable ESA
Hi Jon,
Thank you for taking the time to share such detailed feedback. We're truly sorry to hear that your experience with our customer support team was frustrating, especially after what you described as a positive experience with your clinician.
We understand how confusing it must have been to receive renewal communications that did not align with your letter's expiration date. We also recognize that the resulting misunderstanding surrounding your appointment, cancellation, and rescheduling added to your frustration. We apologize that your concerns were not acknowledged in a way that made you feel heard.
We appreciate you bringing this to our attention. Your feedback has been shared with our team and will help us improve both our internal communication and the way we handle situations where clients identify potential issues. While we're glad we were able to provide a credit so you could reschedule your appointment, we understand that this did not fully address your experience.
Thank you as well for your kind words about your clinician we're pleased to hear they provided the level of care you expected.
We sincerely appreciate your feedback and the opportunity to learn from it.
Best regards,
The Pettable Team
This is a scam service
This is a scam service. They use a 3rd party therapy and psychiatry site for the letters, but they are not legitimate. Most apartment complexes are not aware or do not care enough to did into it. After paying nearly $200 months ago, they began charging me for a subscription I never signed up for.
4 May 2026
Unprompted review
Reply from Pettable ESA
Hi Kayla,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way.
Pettable partners with licensed mental health professionals who conduct independent evaluations and determine whether an ESA letter is clinically appropriate based on each individual's circumstances. We understand, however, that your primary concern appears to be regarding unexpected billing, and we'd like the opportunity to review that with you.
We take billing concerns seriously and would be happy to investigate your account to determine what occurred and ensure any charges were applied appropriately. If you're willing, please reach out to us with the email address associated with your account so we can look into this for you.
We appreciate your feedback and hope to have the opportunity to address your concerns directly.
Best regards,
The Pettable Team
Amazing Experience
I had an excellent experience from start to finish. I was connected with Kya Miller,LICSW, LCSW. Ms. Miller was professional, compassionate, and took the time to thoroughly addressed any concerns.
I would absolutely recommend both Kya Miller and Pettable to anyone seeking an ESA evaluation. Thank you for providing such a smooth and professional experience!
22 June 2026
Unprompted review
Reply from Pettable ESA
Hi Alissa,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kya provided such a professional, compassionate, and supportive experience. Taking the time to listen carefully and address every concern is something we truly value, and we’re so glad she made you feel well cared for throughout the process.
We sincerely appreciate your recommendation of both Kya and Pettable. Your kind words mean a great deal to our team. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
I love that this was quick and easy
I love that this was quick and easy. That the therapist listened first before getting into anything ESA related. Things went pretty smoothly. I do wish that they were clear up front about needing extra payments if a company needs just a verification that says yes I signed this for so and so on this date. Crazy everything else was great
5 June 2026
Unprompted review
Reply from Pettable ESA
Hi Junk,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick and easy, and that your therapist took the time to listen and understand your situation before discussing your ESA needs. We’re glad the overall experience went smoothly for you.
We also appreciate your honest feedback regarding the additional verification fee. We understand how important it is to have clear expectations upfront, and your comments will help us continue improving the experience for future clients. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
Pettable is great if you want a BS ESA…
Pettable is great if you want a BS ESA letter. They will give it to anyone. I would not recommend working with Trish or Gina at Receptive Health. Both are extremely difficult to schedule with, and Gina is especially unprofessional. If you want a genuine letter unique to your situation, this isn’t the way to go.
25 June 2026
Unprompted review
Reply from Pettable ESA
Hi Mary,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We take concerns about the quality of our service and interactions with our providers seriously. We strive to ensure every evaluation is conducted thoughtfully and professionally, and we regret that your experience left you feeling otherwise. We also appreciate your comments regarding scheduling and communication, as this feedback helps us identify areas where we can improve.
Thank you again for sharing your perspective. We value your feedback and will share it with our team as we continue working to provide the best possible experience for our clients.
Thank you for trusting Pettable for your ESA needs!
Impressed with my experience
I'm really impressed with my experience using Pettable! It is very straight forward, user friendly, and the response time is so quick! I was paired up to speak with Kya Miller, LICSW, LCSW, and she is amazing! She is very friendly, easy to talk to, and she listens very well. My housing letter was well written and matched what we spoke about. I'm now waiting for approval through Petscreening.com but overall great experience!
24 June 2026
Unprompted review
Reply from Pettable ESA
Hi Kayley,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the process straightforward, user-friendly, and efficient. It’s especially great to know that Kya provided such a friendly, attentive, and professional experience, and that your housing letter accurately reflected the conversation you had together.
We’re glad you’ve had such a positive experience so far, and we hope the approval process with PetScreening goes just as smoothly. Thank you for your kind words and recommendation!
— The Pettable Team
The experience was very easy
The experience was very easy to navigate and very easy to understand and get through I would recommend it to anyone
3 June 2026
Unprompted review
Reply from Pettable ESA
Hi Jaden,
Thank you so much for sharing your experience! We’re delighted to hear that the process was easy to navigate, simple to understand, and straightforward from start to finish.
We truly appreciate your recommendation and your kind feedback.
Thank you for trusting Pettable for your ESA needs!
I love Pettable
I love Pettable. Very simple and easy to apply and the counselor listened and was very helpful.
17 June 2026
Unprompted review
Reply from Pettable ESA
Hi Karen,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process simple and easy to complete, and that your counselor was attentive, helpful, and supportive throughout.
We truly appreciate your kind words and feedback.
Thank you for trusting Pettable for your ESA needs!
Great service!
Pettable was so easy to work with and the service was exactly as described. My provider was caring and professional and customer support was great. 5 stars!
22 June 2026
Unprompted review
Reply from Pettable ESA
Hi Elizabeth,
Thank you so much for sharing your experience! We’re delighted to hear that Pettable was easy to work with and that the service met your expectations. It’s wonderful to know that your provider was caring and professional and that our customer support team was able to assist you along the way.
We truly appreciate your kind words and your 5-star recommendation.
Thank you for trusting Pettable for your ESA needs!
Worked with Kya Miller, LICSW, LCSW
Kya Miller, LICSW, LCSW is a fantastic therapist and I highly recommend working with her! She is so professional!
19 June 2026
Unprompted review
Reply from Pettable ESA
Hi Andrea,
Thank you so much for sharing your experience! We’re delighted to hear that Kya made such a positive impression. Her professionalism, dedication, and commitment to supporting clients are qualities we greatly value, and it’s wonderful to know you had such a positive experience working with her.
We truly appreciate your recommendation and kind feedback.
Thank you for trusting Pettable for your ESA needs!
The counselor I had ,Cami
The counselor I had ,Cami, was so awesome! She was caring,kind, compassionate and genuinely interested in my story with my pet. 🐾💕 Highly recommend. I wish I would've known about this and done it sooner💕
23 May 2026
Unprompted review
Reply from Pettable ESA
Hi Shawna,
Thank you so much for sharing your experience! We’re thrilled to hear that Cami provided such a caring, kind, and compassionate experience. It’s wonderful to know she took the time to listen to your story and made you feel genuinely supported throughout the process.
We love hearing that this was such a positive experience for you, and your recommendation means a great deal to us. Sometimes it really is one of those “I wish I had done this sooner” moments.
Thank you for trusting Pettable for your ESA needs!
Extremely disappointed in the service
Extremely disappointed in the service. I just paid $14.99 a month for the past year so that I would be able to renew my ESA letter this year. I filled out my renewal form last week as I need it renewed for moving in another week and they NEVER reached out to me after I filled out my renewal form. I had to call customer service where I was told the provider who did my evaluation last year was not available anytime soon. And the soonest opening with another provider was not available for another week, which would be too late for me move in date. Pettable failed to reach out to me after filling out my renewal form to even attempt to get me scheduled or to let me know about availability. I had to contact them and chase them down only to be told they can’t help me. Would not recommend.
22 June 2026
Unprompted review
Reply from Pettable ESA
Hi Meagan,
We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially when you were relying on a timely renewal for your upcoming move. We sincerely apologize that you had to follow up yourself and that you were not proactively contacted regarding your renewal or your provider’s availability.
We understand why this was disappointing, particularly after maintaining your membership with the expectation of a smoother renewal process. Clear communication and timely scheduling are essential, and we regret that we fell short of those expectations in your case.
Your feedback regarding the renewal process, appointment availability, and communication has been shared with our team for review so we can continue improving the experience for our clients.
We would appreciate the opportunity to review your account further and see if there is anything we can do to help. Please contact us at support@pettable.com or (855) 920-0323, and our team will be happy to assist you.
Thank you for sharing your feedback.
— The Pettable Team
Great therapist
Great therapist, and quick turnaround with appointments and documentation.
Thank you Pettable.
12 June 2026
Unprompted review
Reply from Pettable ESA
Hi there,
Thank you so much for sharing your experience! We’re delighted to hear that you had a great experience with your therapist and that the appointment scheduling and documentation process were handled quickly and efficiently.
We truly appreciate your kind words and feedback.
Thank you for trusting Pettable for your ESA needs!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.