such excellent service and they stock so many different things. Local shops have very little choice of varieties of cat food, One of my cats is very fussy indeed, and can only buy his favourite op... See more

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About Petshop.co.uk
Written by the company
The Largest UK Independent Online Pet Shop 🐾 Family-Run Since 2010
PetShop.co.uk is the UK's largest independent online pet retailer, supplying pet food and pet supplies for dogs, cats, small animals, birds, and more!
Founded in 2010 and family-run from our warehouse in Stratford-upon-Avon, Warwickshire, we stock over 10,000 products from all major brands, including Royal Canin, Hills, James Wellbeloved, Pro Plan, Harringtons, Lily's Kitchen, Burns, Applaws and Forthglade, alongside toys, bedding, healthcare and accessories.
Why Choose PetShop.co.uk?
- Huge Range – Over 10,000 products across all major pet food brands, all in one place.
- Bottomless Bowl – The UK's first pet food subscription. Save on every repeat order, get a reminder email 5 days before dispatch, and amend, pause or cancel any time. No contracts.
- Fast, Reliable Delivery – Orders are picked and packed by our in-house team, with fast delivery across the UK and free shipping on orders over £59.99.
- Run by Pet Owners – As pet owners ourselves, we understand that reliability matters when it's your pet's food – it's why customers have trusted us with their regular orders for over fifteen years.
- Part of the Pack – We go live on TikTok and love seeing our happy customers (and their pets!) over on our socials – come and say hello!
Questions about an order or review? Contact our customer service team at bark@petshop.co.uk and we'll be happy to help.
Contact info
Unit A5 Precision House, 100 Masons Road, CV37 9BY, Stratford Upon Avon, United Kingdom
- 01789205095
- bark@petshop.co.uk
- petshop.co.uk
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Replied to 35% of negative reviews
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Delivery is always on time
Delivery is always on time. If I need to change the delivery date one phone call and it's done, no hassle. A great company to work with.
I love the food for my dogs but I wish…
I love the food for my dogs but I wish you would send me a text or email a good week before you are due to take payment so I can check if I actually need the delivery.
My cat Milo will only Royal Cannin…
My cat Milo will only Royal Cannin Kitten food despite being nearly two .Its an expensive product ,hes worth it
It’s a real help though when you can buy it at a reduced price which it very rarely is .
So it was great to see it on sale at PetShop U.K. at a really affordable price .
I’ve never shopped here before but will certainly make it my first port of call in future
Good service!
Food is always good quality & I'm kept informed of the delivery, a very happy customer & dog!
I received my dog food free of charge…
I received my dog food free of charge to review,
Really impressed with this Royal Canin French Bulldog food. My dog loves it, and it’s great to see her enjoying her meals. The kibble is specially designed for French Bulldogs and has been a great choice for us. 🐾❤️
Absolutely amazing 🤩 I had my dogs food…
Absolutely amazing 🤩 I had my dogs food on order with another supplier for over 10days (Eden Dog Food) and had completely run out. I found Petshop online ordered a bag and it was here the next day!!! Dogs are happy again. Cancelled the order with the other suppliers and am now on a subscription with Petshop - definitely recommend
Great company,excellent prices & good…
Great company,excellent prices & good range of products. Always helpful to provide delivery quickly when we are running out!
Fantastic company
What a great business they are I recently ordered from them after ordering from another company on amazon who let us down the pups food never turned up so had to find something quick this company was great it came 1 day after ordering and cheaper than most places out there so cannot recommend enough I will definitely be shopping with them again thankyou.
I have been a dog owner for 45 years…
I have been a dog owner for 45 years and always want the best for them. I order Eukanuba dog biscuits from Petshop on line as it is the best price. It is always a top notch experience from when you order to delivery at your door. I can’t paise them enough.
Recommend
Easy to use website, quick delivery and reasonable prices.
Whats not to like!
Also, a few Welcome emails received post order explaining the company background, family business nature (bonus) and the fact it’s a British business so I’m
Supporting British jobs.
It’s my new favourite online pet shop.
Keep it up guys
Arrives within a few days of…
Arrives within a few days of notification. Securely packed. I am always informed of delivery times
Great service and pricing
I’ve been buying two types of Purina dog food for a couple of years now. The bottomless bowl option is great. It’s easy to manage to change delivery dates. The pricing is very good too.
What we ordered ( 3 bags of dog food )…
What we ordered ( 3 bags of dog food ) came very quickly was well packaged and everything went well from start to finish, good offers on website.good choice and prices
I was attracted by the cost savings and…
I was attracted by the cost savings and signed up to bottomless bowl. I have found working the recurrent deliveries a bit difficult especially if our dog changes their diet. I think I have worked it out now. You are given notice of a pending delivery with time to delay it, or change it.
Excellent company to deal with
I have recently set up a “bottomless bowl” with Petshop.co.uk to receive my dog food on a regular basis
I honestly couldn’t be happier / I foolishly ordered twice but on calling the help line the lovely lady quickly resolved my error
Thank you all
Shocking. Avoid.
A great company if you like your account being randomly debited, purposely misleading payment journeys and arrogant customer service. Yes, I’m referring to the bottomless bowl automatic repeat subscription service, I can’t believe they can get away with treating customers this way.
Shocking. 100% avoid.
They go the extra mile
They go the extra mile.
I know immediately if products I want are available. I never feel fobbed off.
Customer Service is prompt, focused and efficient.When I got frustrated with the bottomless bowl order it was explained (mis-order was totally my fault) and sorted.
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