55 minutes hold on phone last time. Gave up after 20 today.!! No time update whatsoever. Problems with sign in password EVERY Time. Notice saying can't log in just now!!! Really awful customer service... See more
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WHY IS IT SO DIFFICULT TO SPEAK TO SOMEONE AT THIS COMPANY? I have an urgent enquiry in relation to my dog's medication. I am ringing and ringing, noone ever answers. I have emailed, no reply. I ha... See more
Normally quite good service but my last order was only partially fulfilled and the item I need most, prescribed eye ointment for my dog, was missing. They have issues with their telephone system but t... See more
when it goes wrong its truly awful. basically because you cant cancel an order online if something is wrong ( e.g prescription error) and contacting them by email causes delay - which can put your pe... See more
1.5
Bad
69 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I have had nothing but great service…
I have had nothing but great service from this company. Fast. Efficient. Helpful.
17 January 2021
Unprompted review
First order for my dog's Insulin with a…
First order for my dog's Insulin with a vet's prescription, very easy to do and via Paypal.. Ordered Sunday, delivered refrigerated next day. Given 2 hour delivery slot details beforehand.
Very well packed with small cool bag and lots of protective bubble wrap. It was a lot cheaper than another site I was thinking of using and had better reviews. B.
18 December 2020
Unprompted review
Praise for You !! Am a regular client for my dog’s daily…
Am a regular client for my dog’s daily medicine . Due to a huge failure of Royal Mail to process a back log of Christmas volume in its system I still have not received my order on 1st December. I am in praise of Petsdrugsonline who sent me a fresh order of my dog’s medicine which arrived in 24 hours via DPD who were excellent too. Am very happy !!
14 December 2020
Unprompted review
Great service and products as described
Great service, products arrive promptly and as described. We order panacur for our dog and cat, both eat it without bother (a powder that is mixed into the food, especially well hidden in wet meat food or a little coconut oil for the dog). Flea treatment and scalibur collar also really effective.
3 November 2020
Unprompted review
Petdrugsonline excelent
Have used Petdrugsonline in the past will use them again always very efficient and would recommend to anyone
2 October 2020
Unprompted review
I gave 5 stars but if I could I would…
I gave 5 stars but if I could I would give them 10. Brilliant company good price, extremely fast delivery what more could anyone ask.
Many thanks for your excellent service.
22 September 2020
Unprompted review
customer service is non existent
customer service is non existent. emailed them 3 times about an order and just got an automatic email saying we get back to you soon. after 3 days still nothing
31 August 2020
Unprompted review
I bought flea treatment from pets drug…
I bought flea treatment from pets drug online it didn't work when I called them up to let them know about the problem they where very unhelpful and very rude customer service was terrible. I have spent a lot of money buying from this company I won't be spending any more.
2 October 2019
Unprompted review
Fast and efficient
Fast and efficient, often not the cheapest around but efficient.
5 February 2019
Unprompted review
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